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Enabling Engaging Learning Experiences

Sun, 01 Oct 2023 11:05:00 GMT

How Warwick's technical experts create engaging hybrid teaching spaces.

What improvements is Warwick making?

The AV Team maintains and upgrades the university’s centralised teaching spaces and collaborates with individual departments to ensure their spaces hit a similar standard. They focus on both lecture capture and hybrid learning technologies that can transform the student learning experience.

Onelan CMS available - 21st March PM

Tue, 21 Mar 2023 16:11:00 GMT

We have successfully applied the updates to the Onelan CMS and it is now available to use again.

Please consider the service to be "at risk" for the rest of the day in case there are any unforeseen problems that mean we need to restore the CMS to a state from before the updates commenced.

21st March AM - Digital Signage CMS unavailable

Fri, 17 Mar 2023 16:41:00 GMT

Onelan has released an updated version of the digital signage Content Management System (CMS) and we will update the CMS on the morning of Tuesday 21 March, resulting in the CMS being unavailable for a period of time until around 11.30am.

TV streaming service will be unavailable - between 5pm on Monday 12th December and 9am on Tuesday 13th December

Tue, 29 Nov 2022 14:29:00 GMT

As part of the scheduled shutdown of the Argent Court Data Centre between 5pm on Monday 12th December and 9am on Tuesday 13th December, the TV streaming service will be unavailable.

This means that we won’t be able to stream TV to the digital signage players within the following locations:

Sports Hub, Student Information Centre Desk, the Big Screen, TVs in Rootes Restaurant, WBS Reception and the Dean's Office, TV and signage screens within Economics and WMG IDL.

The devices that can show TV on their screens won’t be able to during this period, our apologies for the inconvenience caused.

We have checked the World Cup schedule at: https://www.skysports.com/world-cup-fixtures and there are no fixtures scheduled during this period.

There is a semi-final on 13th December at 7.00pm but we expect that the streaming service will be restored again by then.

Once the shutdown has finished, we will work to get the TV stream service working as soon as possible once more.

Please contact the IT Helpdesk if you have any questions or concerns.

Changes to the way we log-in: using Microsoft's MFA

Thu, 08 Sep 2022 16:12:00 GMT

The way we log-in to University services is changing - replacing Web Sign-On with Microsoft’s Multi-Factor Authentication (MFA).

Multi-Factor Authentication (MFA) is being rolled out during the summer and will be in place for the Autumn term. It will help us to keep all University accounts more secure.

What does this mean for you?

This means that over the next couple of months, you will be prompted to log in to the University system using a new or different authentication method.

This requires action, please follow the guidance available at the earliest convenience.

Customers using our Managed Teaching Computers within Lecture Theatres will note the following screensaver will be visible in the near future as a visual reminder of this requirement. We also expect to affix stickers showing the same information on our AV Lecterns within the Centrally Timetabled Teaching Rooms.

AV loan equipment audit

Mon, 15 Aug 2022 09:11:00 GMT

We will be conducting an audit of the AV loan equipment in the library from 15th August 2022 to 26th August 2022.

The equipment will temporarily become unavailable to book from the booking form until the audit is completed.

The audit will ensure equipment is in a good working condition and if anything associated with an item (such as cables, bag, tags, labels etc) can be replaced.

Centrally Managed Meeting Rooms (CMMRs) - AV Video Conferencing upgrades planned over the summer vacation

Mon, 04 Jul 2022 17:07:00 GMT

AV Services are working to upgrade 12x Centrally Managed Meeting Rooms (CMMRs), we expect them to receive AV Video Conferencing upgrades as per the following list of rooms: CMR 1.0, CMR 1.1, CMR 1.2, CMR 1.3, CMR 1.4, CMR 1.5, CMR 2.8, CMR 2.6, CMR 2.7, CMR 2.9, CMR 2.3, CMR 2.4 and CMR 2.5.

Upgrades within these spaces will typically include large 85/65/55inch LED LCD panels, upgraded projectors, Solstice wireless screencasting hardware and the Microsoft Teams enabled Logitech Meetup/Rally Bar video conferencing technology. In addition to appropriate desk and furniture solutions.

We will also be deploying 6 Reserva Room availability panels into the ground floor meeting spaces within IDG Central.

Kramer connectivity adapters installed within Gibbet Hill and Oculus CTTRs

Thu, 17 Feb 2022 16:00:00 GMT

Kramer connectivity adapters have been installed in Gibbet Hill Campus, Centrally Time Tabled Rooms and The Oculus building to facilitate and give extra flexibility to the presenters to use the appropriate adapter for connection to the HDMI infrastructure and their devices such as laptops, tablets, smartphones and netbooks.

The Kramer AD-Ring-5 includes:

HDMI to Mini DisplayPort
HDMI to USB Type-C
HDMI to DisplayPort
HDMI to Mini HDMI Type-C

StarLeaf and Blackboard Collaborate Platforms - Advanced notice of platform retirements (1st July 2022)

Thu, 18 Nov 2021 23:38:00 GMT

AV Services would like to announce that the Audio and Video Conferencing - StarLeaf and Blackboard Collaborate - Webinar Service platforms will both be retired from our support model as of the 1st July 2022.

After this date, any new requests to setup an Audio and Video Conference or Webinar booking on either of these platforms, will be rejected.

All existing sessions will remain operational after this date and the self service support content will still be published, however any requests to modify existing bookings for existing customers will be handled on a case by case basis and may be subject to the request being declined.

We recommend all new and existing customers utilise the Microsoft Teams platform.

Why are we taking this decision?

In light of the ever declining use of both platforms and a transformation in both usage levels and the breadth and depth of functionality now found within Microsoft Teams, now is the right time to refocus our service priorities to maximise the level of service and support we can offer to our customers.

For any questions in relation to this policy, please feel free to log a call (Please select Audio Visual as needed)

AV and LDC Training Events/Sessions - Returning to the classroom and Hybrid Teaching Technologies

Tue, 14 Sep 2021 15:57:00 GMT

Audio Visual Services, in collaboration with Learning Design Consultancy, are running a series of workshops from the 20th September to the 23rd September specific to the on-site delivery of teaching. Topics will include Audio Visual Basics and Classroom Technology to Hybrid Teaching Techniques and Technologies.

Returning to the classroom – AV Basics (Online session via Teams): Find out more about the classroom technologies available. How they work and what you can do. The on-site session provides you with an in-person insight into the technologies available in the classroom and you can experience first-hand how they work and what potential there is for your teaching and learning.

Hybrid Teaching Design – ABC Mini Sprint: In this session we will be using the ABC ‘Sprint’ model of design based on Professor Diana Laurillard’s ‘Conversational Framework’ This model will help to structure thoughts and discussions around design in the Technology Enhanced Active Learning Space.

Using Hybrid Technology: This session focuses on the technology and what is possible with hybrid teaching and learning at Warwick. It will also highlight some of the challenges.

Dates, times and bookings via: https://warwick.ac.uk/ldcuevents