IDG » News - Network Printing Service (tag [Mobile Print Service])

Printing Service Outage - Saturday 2nd September

Mon, 21 Aug 2023 07:00:00 GMT

On Saturday 2^nd September, between 08:00-14:00, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Staff & Student pull and push printing, including that within the Linux Managed desktop
MobilePrint
AirPrint
Mail2Me (Scan to Email)
Copy (including Library Visitor Cards)
printing.warwick.ac.uk webpage
SafeCom Saveometer
Autostore (Scan to Folder)
The processing of Printer Credits will also be offline.

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

Printing Service Outage - Saturday 18th December

Mon, 22 Nov 2021 13:31:00 GMT

On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Staff & Student pull and push printing, including that within the Linux Managed desktop
MobilePrint
AirPrint
Mail2Me (Scan to Email)
Copy (including Library Visitor Cards)
printing.warwick.ac.uk webpage
SafeCom Saveometer
Autostore (Scan to Folder)
The processing of Printer Credits will also be offline.

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place

Thu, 11 Nov 2021 11:30:00 GMT

On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.

There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk

Monday 1st November - Printing issues on Windows 10 devices @10AM

Wed, 03 Nov 2021 12:05:00 GMT

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.

Printing Service Outage - Saturday 10th July

Mon, 14 Jun 2021 16:24:00 GMT

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Staff & Student pull and push printing, including that within the Linux Managed desktop
MobilePrint
AirPrint
Mail2Me (Scan to Email)
Copy (including Library Visitor Cards)
printing.warwick.ac.uk webpage
SafeCom Saveometer
Autostore (Scan to Folder)
The processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

Slow Mobile Print Email Performance

Fri, 28 Jan 2022 13:19:00 GMT

We are aware of customers experiencing occasional slow processing performance with the Mobile Print Email service.

We ask that customer's do not resend their email to the mobile.printing@warwick.ac.uk or mobile.printing.hp@warwick.ac.uk resource accounts.

Your patience is very much appreciated.

Options 1 and 2 of our Mobile Print Service remain unaffected and can be used as normal.

How do I print from a smart phone or tablet? (warwick.ac.uk)

Any questions or concerns, please contact the IT Helpdesk.

MacOS printing via SMB/spoolss is currently unavailable

Thu, 23 Dec 2021 12:54:00 GMT

MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.

The only available workaround at present is AirPrint or MobilePrint.

Please log a call with the IT Helpdesk with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.

Student Printing Facilities - Now available within Junction (Hall 1 and Reception)

Mon, 08 Feb 2021 15:20:00 GMT

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into Junction Hall 1 and Reception.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Junction Hall 1

Junction Reception

Additional Student Print Facilities within the Rootes Building

Mon, 01 Feb 2021 16:47:00 GMT

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into the Rootes Flexigrid and the Chancellors Suite within the Rootes Building.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Rootes Flexigrid

Chancellors Suite

Update of installed Kyocera printer drivers - From 08:00am, Monday 14th December 2020

Thu, 03 Dec 2020 13:41:00 GMT

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS Windows print servers.

This will provide for enhanced document and device compatibility, stability and will enhance the support for device fonts and provide a broad spectrum of bug fixes.

No customer action or disruption to service is expected.

The update will take place silently and at most cause a minimal delay before the push or pull print queue is operational once more.

This should be the position for both Managed and unmanaged Windows platforms.

Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are unaffected by this change.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

For further details of this change.