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Rate Your Landlord is coming to the University of Warwick

Student accommodation

Information for student landlords, managing agents and accommodation providers

Rate Your Landlord is coming to the University of Warwick. Warwick Students’ Union and Unipol Student Homes will soon be launching Rate Your Landlord, a review and ratings website that allows student tenants to leave feedback about their renting experiences. Rate Your Landlord provides an open, fair and balanced forum for tenants to review their renting experience and for landlords to respond. The site looks to identify and showcase those landlords that give tenants a really positive experience and encourages students to rent from these providers.

You're invited to our launch event at 6pm on Tuesday 15 March 2022

We will be celebrating the public launch of the Rate Your Landlord platform with a reception at the University of Warwick. To RSVP, please book your ticket hereLink opens in a new window.

Rate Your Landlord currently operates successfully in Leeds and has become a popular tool used in the house hunting process by both tenants and landlords. You can explore the current site ahead of its expansion to Warwick. Many landlords in Leeds have used their consumer feedback to identify any potential improvements to their services, as well as benefitting from the many positive reviews they have received. The site provides useful marketing material for landlords and agents to promote their properties, identifying and directing students to the most trustworthy and reliable landlords and agents in the area.

Each year, Rate Your Landlord holds the Rate Your Landlord Awards, recognising outstanding landlords and agents in the area and celebrating the good work already being done. The winning and top ranking landlords always become a popular choice to rent from in the following house hunting season.

The Students’ Union began collecting reviews in October 2021 and aim to launch in March 2022. Reviews can be left for properties by tenants from the last three academic years, scoring their experience in response to prompts like value for money, handing repairs, and safety and security.


Briefing sessions and any questions

We invited landlords, managing agents and other accommodation providers to briefings to hear from the Students’ Union, colleagues at Unipol and landlords who are part of the site in Leeds to give you the opportunity to learn more and ask any questions that you might have.

If you missed the briefing session for student landlords, managing agents and other accommodation providers who operate in Coventry and Warwick District or still have unanswered questions, please email community@warwick.ac.uk.


How the site works – ratings

University of Warwick students are asked to rate their own housing experience on 8 indicators. In each case the student is presented with a 1 to 5 scale. The 8 ratings are:

  • The signing and letting process
  • The landlord provided good customer service
  • The landlord dealt with repairs effectively
  • The property is safe and secure
  • My house feels like home
  • The property is good value for money
  • The moving out process was good
  • The landlord handled my deposit fairly

There is an opportunity for additional comments to be made subject to a 140 character limit.


Submitting, moderating and replying to reviews

As you will see, this site encourages students to share positive and negative views they have.

All reviews submitted by students to Rate Your Landlord are moderated by a small expert team of trained staff. They will either be amended to comply with the moderation protocol, approved or rejected.

Rate Your Landlord is committed to giving landlords a right of response – whether just to say thanks or to offer a little more context. (The term ‘landlord’ also refers to the landlord’s representative if a managing or letting agent.) Comments and general impressions can be responded to and landlords can make any general comments they wish under their right of reply. As students are limited to 140 characters, so are the landlords. All comments will be moderated.

After a student has provided a review, their landlord will be sent the moderated review with the opportunity to comment. After five working days, whether or not the landlord has exercised their right of reply, the review will go live. Landlords can still post a right of reply after the five days.

If any users of the website have a concern about a live review they can use the easy ‘report a review’ function and the moderation team will investigate.


Good landlords

Rate Your Landlord provides good landlords with authentic testimonials and marketing material that will help students to make more informed choices and positively choose to rent from a trustworthy provider. The Rate Your Landlord Awards will provide another opportunity to celebrate the positive experiences from previous tenants.

We were joined at the briefing by several landlords from Leeds, where Rate Your Landlord has been successfully operating for several years, who have been receiving reviews and were available to answer any questions you may have.

Any questions? Ask away!

Please email community@warwick.ac.uk.

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