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What if I get sick? Covid-19 FAQs

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What should I do if I think I have got coronavirus?

Step 1: Talk to the NHS

It is really important that you stay home and self-isolate if you have symptoms or have tested positive.

Symptoms of COVID-19 include:

  • A high temperature (fever)
  • A new continuous cough
  • Loss of your sense of smell or taste

Use the online NHS coronavirus service to get advice

You can also call 111. This is free from a UK mobile phone but if you are calling from an international mobile phone, this number may not work or you may be charged. Their alternative number is 0300 0200155.

It is important to advise them that you live alone, without means of support.

Step 2: Then you need to tell us too

You should report any new case of coronavirus immediately to the University helpline.

Call 024 765 23111 from an external number, or 23111 from an internal number, to find out what to do next. You can also email coronavirusenquiries at warwick dot ac dot uk.

Note: we cannot provide medical advice. The helpline is for reporting positive cases of confirmed coronavirus and for people on campus who need help and assistance relating to coronavirus. If you're a staff member, you also need to formally notify your line manager or departmental contact as a matter of urgency, giving details of the reason for absence and likely duration.

A note on "Freshers’ flu"

Every year, we expect a number of students to become unwell with what’s known as "Freshers’ flu". Because some of the symptoms are the same as Covid-19, it’s really important that we take precautions and follow the advice above until we establish that it isn’t Covid-19. That means that both you, and those you live with should self-isolate until a test comes back as negative.


Self isolating

You should self isolate when:

    • You have symptoms
    • You are waiting for a test result
    • You have tested positive for Coronavirus
    • You have someone in your household who has symptoms, is waiting for test results or has tested positive

If you live with someone who has symptoms, you'll usually need to self-isolate for 14 days.

If you have symptoms of coronavirus, you'll usually need to self-isolate for at least 7 days.


If you are self-isolating, you must not leave your home. Report to the university helpline and we will advise what to do next.


If you don’t have symptoms and need to self-isolate, contact the University Coronavirus helpline number 024 76523111 to report you are currently self-isolating

    • Do not go to your academic department or any public places
    • Do not use public transport or use taxis
    • Do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home (contact your resident tutor if you need advice on this)
    • Do not have visitors in your home, including friends and family – (except for students with disabilities who have University approved carers coming in to provide essential care)
    • Do not go outside to exercise – exercise in your room (great support from Warwick Sport)
    • Do get in touch with your personal tutor or department to advise them that you are self-isolating and follow advice from them regarding your studies
    • You can socialise in your kitchen with other people in your household as long as they also have no symptoms and are self-isolating too

You should stay away from other people you live with as much as possible

    • Don't use shared spaces (such as the kitchen) at the same time as other people – eat your meals in your room
    • Don't go to your academic department or any public places
    • Don't go on public transport or use taxis
    • Don't go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home (contact your resident tutor if you need advice on this)
    • Don't have visitors in your home, including friends and family – (except for students with disabilities who have University approved carers coming in to provide essential care)
    • Don't go outside to exercise – exercise in your room (great support from Warwick Sport)
    • Do stay on your own in one room as much as possible and keep the door closed
    • Do get in touch with your personal tutor/ department to advise them that you are self-isolating and following advice from them regarding your studies
    • Do use a separate bathroom - or, use the bathroom after everyone else and clean it each time you use it, for example, by wiping the surfaces you've touched
    • Do access the support that is available to you

Once you have arrived at University and settled into your new ‘household’, any other travel restrictions between houses set out by the Government, will apply, and therefore travel between your family/other home and University will not be possible under current guidance.


FAQs about Covid-19 (coronavirus)

Public Health England (PHE) defines it as a type of flu-like virus common across the world. COVID-19 is a new strain of first identified in Wuhan City, China. Read more about the coronavirus from Gov.uk.


Get an overview of symptoms and further information about the virus at NHS.UK/coronavirus.

Common signs of COVID-19 are:

    • Fever
    • Cough
    • Difficulty breathing

Most cases appear to be mild, with those who have been most affected were already suffering from underlying health conditions that leave them more vulnerable to respiratory conditions.



The coronavirus is spread in the same way that viruses similar to it are spread:

    • Through small droplets released by coughs and sneezes
    • Through touching your mouth and eyes when the virus is on your hands (e.g. by touching contaminated surfaces).

Read more from the NHS on how the coronavirus is spread.


See NHS guidance about how to protect yourself.

Their main advice is:

DO:

    • wash your hands with soap and water often – do this for at least 20 seconds
    • always wash your hands when you get home or into work
    • use hand sanitiser gel if soap and water are not available
    • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
    • put used tissues in the bin straight away and wash your hands afterwards
    • try to avoid close contact with people who are unwell

DO NOT:

    • do not touch your eyes, nose or mouth if your hands are not clean

We can all help control the virus if we all stay alert. This means you must:

    • stay at home as much as possible
    • work from home if you can
    • limit contact with other people
    • keep your distance if you go out (2 metres apart where possible)
    • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms.

Get the latest advice on the NHS website



If someone on campus is confirmed to have contracted coronavirus, we will work with local health services and Public Health England (PHE) to ensure that the individual receives the best care. We will inform our community, and ensure that anyone in contact with the infected individual is identified and receives medical attention and that the welfare of the wider University is considered.

We will continue to provide information and guidance to our students and staff via our webpages, our social media accounts, and via email.


What if I'm unwell with something else?

Please notify your GP if it is non-urgent. They will provide you with a telephone consultation and send a prescription to the pharmacy on campus.


Wellbeing Support

We are here to listen and support you.