Coronavirus (Covid-19): Latest updates and information
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Campus accommodation FAQs

Welcome to your new home on campus

Whether you're coming to live with us on campus for the first time, or you're a returning student, we’re looking forward to welcoming you to your new home soon.


Looking forward to 2020-21

You may be a little concerned about how Covid-19 will impact your experience with us in the coming year, but there's no need to worry. Your health and safety is our top priority.

On this page:

Before you arrive

If you are a new student, we’ll send you plenty of information about what you will need to prepare, buy, or bring. You will also receive details about our unmissable Welcome Week. This is your chance to explore campus, and get a taste of the campus life experience.

When you arrive

When you arrive, it’s time to meet your new housemates (also known as your ‘kitchen group’ as you’ll all share a kitchen). Within your kitchen group, you can interact freely with each other when you're at home. We'd recommend setting up some ground rules to make sure you keep your spaces clean and safe. The Residential Life team live nearby who can offer help and support when you need it too.

What are we doing to protect you?

We'll be doing our bit to make you feel safe and secure, including:

  • Regular cleaning of all shared spaces including shared kitchens and bathrooms
  • Only allocating students to single rooms this year (you will not be allocated a room where you share the same bedroom with another student)
  • Increasing the frequency of our cleaning and sanitising regime of public touchpoints throughout the buildings
  • Increasing the cleaning frequency of touch points in shared bathrooms of more than two people and in residence kitchens
  • Adding hand sanitiser stations and social distancing signage in multiple locations around campus and the residences

If you or a flatmate should become ill or develop symptoms, you should self-isolate immediately and contact our Test and Trace team.

We have also introduced extended terms should you wish to cancel your campus accommodation contract in case of Government imposed restrictions on travel which prevent you from arriving on campus at the start of Term 1.

Guests won’t be permitted to join you in your residences but there will be many spaces and places open on campus for you to meet up with friends. We will regularly review our guidance about this. It may differ from or go beyond local Government guidance because we are taking all steps to ensure the safety and wellbeing of our campus community.

What do you need to remember?

We need you to help us keep you safe.

Whilst in residences, it is important that you:

  • Wash your hands regularly, for at least 20 seconds, with soap
  • Strictly avoid contact with someone who has symptoms
  • Keep your room as ventilated as possible by keeping a window open when you are in your room. Remember to close your window when you are out.

If you share a kitchen with others:

  • Don’t share crockery, glasses and cutlery and keep your equipment away from others
  • Remember to use a separate tea towel for drying everything
  • Clean surfaces before and after use with your normal cleaning products
  • Follow local guidelines about use of kitchens (for example, follow your kitchen rota if you have one)
  • Vacate the kitchen when the cleaners are deep-cleaning. You will be provided with a time and day in advance on when they intend to do this.

Frequently asked questions

We know you have lots of questions and we will be updating this page regularly. You may wish to sign up for alerts for this page which will notify you as we have updated it with more information.

Arrivals

In recognition of the increasing difficulties faced by students because of the impact of Covid-19, we have changed and extended our cancellation terms this year to give you peace of mind and more flexibility when deciding on whether to accept your accommodation contract or not:

Extended cancellation terms for campus accommodation

If you have already received an offer for campus accommodation starting in Term One, you can accept your campus accommodation offer now and you then have up to 31st August 2020 to cancel for any reason, without incurring charges, as long as you request the cancellation by emailing Warwick Accommodation on or before 31st August 2020

If you receive an offer for campus accommodation and accept it after 31st August 2020 you will still benefit from a seven-day cooling off period form the date of acceptance. To be eligible, you can’t have already accessed your accommodation and you must cancel by emailing Warwick Accommodation.


Late Starts


1. If you are planning to start Term One on campus but arriving later than the contract start date


Our on campus contracts start from the weekend of the 26/27th September. If you accept an on campus offer of accommodation, you will be able to arrive at your convenience; please note that, if you do choose this option, you will be held fully liable for payment from our contract start date; if you arrive late, the only reason you would be able to apply for release after the contract start date (and only up until 26th October) is if you were subject to a Government imposed travel restriction (you are prohibited from leaving your country or entering the UK).


The alternative to this option is to reject your offer of accommodation and contact us once your travel is booked (providing a specific arrival date); we will then support you with the accommodation options that we have available at the time.


2. If you now need to start Term One online and plan to arrive for Term Two


If you know that you are going to be attending in person from Term Two, you should contact us once your travel is booked and you have a specific arrival date. We will then support you with the accommodation options that we have available at the time.


Government Imposed Travel Restrictions


If you have accepted an offer of campus accommodation and are an international student affected by a Government-imposed travel restriction, or indeed if restrictions are in place prohibiting travel to the UK, Warwick Accommodation will hold your contracted campus room from the start of Arrivals Weekend on 26th September 2020 until 26th October 2020. You will need to ensure that your accommodation fee payments are up to date.


However:


  • If:
    • you are affected by a Government imposed travel restriction (i.e. you are prohibited from leaving your country or entering the UK) that results in your late arrival up and including the 26th October 2020, and;
    • you have paid your accommodation fees on time to ensure your room is held
  • You can apply for a refund for the time you were unable to occupy your room as long as you do this by 26th October 2020 deadline. We can only arrange refunds if you are able to provide evidence of the Government-imposed travel restriction that resulted in your late arrival. We cannot provide refunds for any other reasons – for example, flight cancellations or flight date changes.
  • If you still can’t arrive by 26th October 2020 and the reason is a Government imposed travel restriction (i.e. you are prohibited from leaving your country or entering the UK), you can contact us in writing via email asking to be released from your contract (you must do this on or before 26th October 2020). If this happens to you and you wish to arrive later than planned, we’ll still help you find accommodation depending on availability at the time when restrictions are relaxed and you’ve got your flight booked. You’ll need to have your flight booked and provide us with your new arrival date before we can support you with available options.

We’ll give you up until 26th October 2020 to request to be released from your accommodation contract if:

  • You are denied a Visa
  • You choose not to enrol
  • You are required to withdraw after failing to meet the academic requirements of your course

You’ll only be able to cancel if you confirm your situation by email and provide suitable evidence. If you don’t arrive as expected and we haven’t heard from you, we can cancel your contract after Week 3 (26th October) of the first term.


You’ll only be able to cancel if you confirm your situation by email and provide suitable evidence. If you don’t arrive as expected and we haven’t heard from you, we can cancel your contract after Week 3 (26th October) of the first term.


Yes, if you have accepted an on campus accommodation contract and are travelling from outside a UK Travel Corridor, thus needing to self-isolate, we will provide free access to your room for your required quarantine period (earliest arrival 09 September up until your contract start date on 26/27 September 2020). Once you arrive here on campus we will provide you with support and access to key services during your period of self-isolation. You can request this service by following the instructions when you accept your accommodation offer. Please note that this excludes staff and family accommodation. Please note that the UK Government is constantly reviewing the countries excluded from the travel corridor.

For guidance on self-isolating, please visit our self-isolation webpages for general information. If you are living on campus, our Residential Life self-isolation webpage provides additional advice and guidance.


Every year we carefully plan our arrivals process - social distancing measures are in place and we will need to limit the number of people on campus. Please carefully review your arrival instructions document which will be sent to you ahead of your arrival and follow the instructions contained within.


Cleaning

In response to the ongoing Covid-19 pandemic, we have reviewed and made some adjustments to our cleaning schedules to make sure that we are doing everything we can to keep our staff and students safe.

En-suites

If you live within an en suite hall of residence on campus, we will regularly clean touchpoints throughout on weekdays. You will be expected to keep your own bedroom and en suite clean, however we will fully clean the kitchen that you will share with your fellow housemates once a week and will visit it daily on weekdays to clean touchpoints. You will be expected to clean your kitchen before and after use to help maintain a high standard of cleanliness.

Shared bathrooms

If you live within a shared bathroom hall of residence on campus (excluding Claycroft - see below), we will regularly clean touchpoints throughout the building daily. You will be expected to keep your own bedroom clean, however we will provide regular cleaning in your kitchen and shared bathroom. We will fully clean the kitchen that you will share with your fellow housemates once a week and will visit it daily (Mon-Fri) to clean touchpoints. You will be expected to clean your kitchen before and after use to help maintain a high standard of cleanliness. We will also clean your shared bathrooms twice a day, daily. You will be expected to keep these areas clean after use to help maintain a high standard of cleanliness.

If you live within Claycroft, we will regularly clean touchpoints throughout on weekdays. You will be expected to keep your own bedroom clean and as you will be sharing a bathroom with one other student, we would expect you to keep this area clean and maintain a high level of hygiene, we will also fully clean this for you once a week. We will fully clean the kitchen that you will share with your fellow housemates once a week and will visit it daily on weekdays to clean touchpoints. You will be expected to clean your kitchen before and after use to help maintain a high standard of cleanliness.

Self-contained Studio or Duplex apartments

In the interests of safety no cleaning will be provided in these areas and you will be responsible for cleaning, including kitchens and bathrooms after each use to maintain a high standard of cleanliness.

For further information see our self-isolation webpages for further details. If you are living on campus, our Residential Life self-isolation webpage provides additional advice and guidance.


Safety

Your kitchen group consists of the people who share your kitchen and will vary by size according to the hall you have been allocated.


Except for scheduled cleaning closures, you will be able to access your kitchen with your kitchen group at any time. You will need to bring your own crockery and cutlery as you’ll need to keep your own equipment separate for your own safety.


To ensure the safety of everyone in your kitchen group, only members of the kitchen group will be permitted into your residences. This may differ from local Government guidance however we are taking this step to ensure the safety and wellbeing of our campus community.


When socialising outside of your kitchen group, there are many places and space on campus you’ll be able to come together but please always make sure you follow UK Government guidance on social distancing.


When moving through the building, we ask that you move as quickly as possible and do not loiter in shared areas. You should use the stairs if you are able to do so. Where lift use is essential e.g. because of a disability, a maximum of 2 people should be in the lift at any one time. You will be spending your time with your kitchen group and we ask that you respect others in the building by restricting your movement around the building.


Please see our Test and Trace webpages for further guidance, including the steps you should follow if you think you have Covid-19.


If you see something happening in residential halls that goes against guidelines, please contact your local Residential Life team. If you witness something outside of the residences, please contact campus security.


The Residential Life team live alongside students in residential halls. Your local Residential Life team will be in touch with you in the first few days after your arrival. If you have any worries or concerns, you can contact them and they will ensure you are supported and signposted to available services.


All students, staff and visitors are now asked to wear face coverings on campus. Please see the guidance on our safety on campus webpages for further information.

We are providing you with a free washable face covering along with a thermometer to enable you to take your own temperature and help us to better track the potential spread of Covid-19. You will find these waiting for you in your on campus bedroom ready for your arrival. You are not obliged to take your temperature; we are providing this only as a useful aid. Both your face covering and thermometer will be in your room upon your arrival.

The wearing of face coverings is not currently mandatory in your identified shared spaces within the residences when you are with other students who are members of the same kitchen group as you.