Welcome to your new home on campus
If you're coming to live with us on campus, we’re looking forward to welcoming you to your new home soon. You may be a little concerned about how Covid-19 will impact your experience with us, but there's no need to worry. Your health and safety is our top priority.
Before you arrive, we’ll send you plenty of information about what you will need to prepare, buy, or bring. You will also receive details about our unmissable Welcome Week. This is your chance to explore campus, and get a taste of the campus life experience.
When you arrive, it’s time to meet your new housemates (also known as your ‘kitchen group’ as you’ll all share a kitchen). Within your kitchen group, you can interact freely with each other when you're at home. We'd recommend setting up some ground rules to make sure you keep your spaces clean and safe. The Residential Life team live nearby who can offer help and support when you need it too.
We'll be doing our bit to make you feel safe and secure, including:
- Regular cleaning of all shared spaces including shared kitchens and bathrooms
- We will only allocate students to single rooms this year which means that you will not be allocated a room where you share the same bedroom with another student
- We will be increasing the frequency of our cleaning and sanitising regime of public touchpoints throughout the buildings
- We’ve increased the cleaning frequency of touch points in shared bathrooms of more than two people and in residence kitchens
- We have a 24 hour helpline and a clear process in place if you or a flatmate should become ill or develop symptoms
- Guests won’t be permitted to join you in your residences but there will be many spaces and places open on campus for you to meet up with friends and this guidance will be regularly reviewed. This may differ from local Government guidance however we are taking this step to ensure the safety and wellbeing of our campus community
- We have added hand sanitiser stations and social distancing signage in multiple locations around campus and the residences
- We have introduced extended terms should you wish to cancel your campus accommodation contract in case of Government imposed restrictions on travel which prevent you from arriving on campus at the start of Term 1.
- If you fall ill, our Residential Life teams will support you and provide guidance whilst you self-isolate
What will you need to remember?
We need you to help us keep you safe. Whilst in residences, it is important that you:
- Wash your hands regularly, for at least 20 seconds, with soap
- Wash your towels and bedding on a hot wash (at least 60 degrees)
- Strictly avoid contact with someone who has symptoms
- Keep your room as ventilated as possible by keeping a window open when you are in your room. Remember to close your window when you are out.
If you share a kitchen with others:
- Don’t share crockery, glasses and cutlery and keep your equipment away from others
- Remember to use a separate tea towel for drying everything
- Clean surfaces before and after use with your normal cleaning products
- Follow local guidelines about use of kitchens, for example, follow your kitchen rota if you have been provided one
- Vacate the kitchen when the cleaners are deep cleaning, you will be provided with a time and day in advance on when they intend to do this.
We know you have lots of questions and we will be updating this page regularly. You may wish to sign up for alerts for this page which will notify you as we have updated it with more information.
If you are made an offer of campus accommodation that is starting in term 1 we have changed and extended our cancellation terms this year to give you peace of mind and more flexibility when deciding on whether to accept your accommodation contract or not:
- If you have already received an offer for campus accommodation starting in term 1, you can accept your campus accommodation offer now and you have up to 31st August 2020 to cancel for any reason without incurring charges as long as you request the cancellation by emailing Warwick Accommodation on or before 31st August 2020
- If you receive an offer for campus accommodation and accept it after 31st August 2020 you will still benefit from a seven-day cooling off period form the date of acceptance. To be eligible, you can’t have already accessed your accommodation and you must cancel in writing directly to Warwick Accommodation.
- If you have accepted an offer of campus accommodation and are an international student affected by a Government-imposed travel restriction, or indeed if restrictions are in place prohibiting travel to the UK, Warwick Accommodation will hold your contracted room from the start of Arrivals Weekend on 26th September 2020 until 26th October 2020. You will need to ensure that your accommodation fee payments are up to date. However:
- If you still can’t arrive by 26th October 2020 and it’s because of a Government imposed restriction on travel, you can contact us in writing via email asking to be released from your contract (you must do this on or before 26th October 2020). If this happens to you and you wish to arrive later than planned, we’ll still help you find accommodation, either on or off campus depending on availability at the time when restrictions are relaxed and you’ve got your flight booked. You’ll need to have your flight booked and provide us with your new arrival date before we can support you with available options.
- If you are affected by a Government imposed travel restriction that results in your late arrival up to 26th October 2020, and have paid your accommodation fees on time to ensure your room is held, you can apply for a refund for the time you were unable to occupy your room as long as you do this by 26th October 2020 deadline. We can only provide refunds to accommodation if you are able to prove the Government-imposed travel restriction that resulted in your late arrival and we cannot provide refunds for any other reasons – for example flight cancellations or flight date changes.
We’ll give you up until 26th October 2020 to request to be released from your accommodation contract if:
- You are denied a Visa
- You choose not to enrol
- You are required to withdraw after failing to meet the academic requirements of your course
You’ll only be able to cancel if you confirm your situation in writing and provide suitable evidence. If you don’t arrive as expected and we haven’t heard from you, we can cancel your contract after Week 3 of the first term.
Yes, as long as you’ve already accepted an on-campus accommodation contract. The countries that are in and excluded from the common travel area (CTA) listed on the UK Government website. If you do need to self-isolate (quarantine) on arrival to the UK, we can make accommodation available to you from 9th September 2020. Once you’re on campus, we’ll provide support during your self-isolation to ensure you have access to key services during that time. More information will be provided on how to book an early arrival due to the need to self-isolate (quarantine) on arrival to the UK closer to the time. You will be charged if you need to use this service.
Every year we carefully plan our arrivals process - we are working through the fine detail of arrivals currently but social distancing measures will be in place and we will need to limit the number of people on campus. More information will be provided to you during pre-arrivals communications.
Our Campus Cleaning Services team have undertaken a thorough review of the cleaning regimes in campus accommodation following the outbreak of Covid-19. We already have more on-site cleaning staff than most universities and prior to arrival, all campus rooms will be deep cleaned. We’ve scheduled frequent and thorough cleaning and sanitising regimes across the main residence touchpoints. We have increased the cleaning of bathrooms that are shared by more than two people and across residence kitchens to help you feel comfortable in your new home. We’ve also added hand sanitiser stations in multiple locations around the campus and residences with plenty of signage to remind you, and everyone else, to observe social distancing. Keeping everything clean requires your involvement too: you’ll need to follow guidance, work with your kitchen group and help us ensure cleanliness as much as possible.
You’ll be responsible for keeping your bedroom and en suite (if you have one) clean. You should clean the kitchen before and after every use and store your belongings in one of the many kitchen cupboards or in your room. This will support our cleaning team in providing regular scheduled support to clean shared facilities.
Some residential halls have shared bathroom facilities. Keeping our staff and students as safe as we can is of paramount importance to us and that is why we have increased cleaning services across the University in all areas. In our Residences we will be more frequently cleaning and sanitising shared bathrooms (when shared by more than 2 people) and kitchens to help you feel comfortable in your new home.
Your kitchen group consists of the people who share your kitchen and will vary by size according to the hall you have been allocated.
Except for scheduled cleaning closures, you will be able to access your kitchen with your kitchen group at any time. You will need to bring your own crockery and cutlery as you’ll need to keep your own equipment separate for your own safety.
To ensure the safety of everyone in your kitchen group, only members of the kitchen group will be permitted into your residences. This may differ from local Government guidance however we are taking this step to ensure the safety and wellbeing of our campus community.
When socialising outside of your kitchen group, there are many places and space on campus you’ll be able to come together but please always make sure you follow UK Government guidance on social distancing.
When moving through the building, we ask that you move as quickly as possible and do not loiter in shared areas. You should use the stairs if you are able to do so. Where lift use is essential e.g. because of a disability, a maximum of 2 people should be in the lift at any one time. You will be spending your time with your kitchen group and we ask that you respect others in the building by restricting your movement around the building.
We ask that you call the NHS 111 hotline and seek advice from the NHS and notify the University using the Covid-19 Hotline. If you are required to self-isolate whilst feeling unwell or waiting for test results, the University will guide and support you on next steps.
If you see something happening in residential halls that goes against guidelines, please contact your local Residential Life team. If you witness something outside of the residences, please contact campus security.
The Residential Life team live alongside students in residential halls. Your local Residential Life team will be in touch with you in the first few days after your arrival. If you have any worries or concerns, you can contact them and they will ensure you are supported and signposted to available services.
The wearing of face coverings is not mandatory within your residence or when you are with other students from within your kitchen group. Please see further information about use of face coverings across the rest of campus.