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University-managed off campus accommodation FAQs


What are the latest National Coronavirus restrictions?

Find out what you can and cannot do.

What is the latest travel guidance?

Guidance around travelling depends on whether you are travelling from within England, the UK or internationally. Please ensure you follow the latest University and Government guidance.

Can I return to my term time accommodation?

View the latest University position on which students can return.

What's open on campus?

The University’s student experience page is updated regularly and provides details on what is open on campus.

Can I collect my belongings from University accommodation?

Government guidance on travel is regularly changing. It is vital that you read and understand the latest Government guidance, including the identified exceptional circumstances, and make your own informed decision.

Arriving at my accommodation

Can I return to my on-campus or off-campus University managed accommodation before I have had two asymptomatic tests?

Guidance for students returning to their off-campus accommodation is regularly changing and also varies depending on your individual circumstances. You can find full guidance on what to do if you are travelling from within the UK, returning from abroad or picking up your key for the first time here.

I am yet to arrive, how do I arrive and collect keys?

If you are yet to arrive you should only do so if you are eligible to return in line with Government guidance. Full arrival instructions should have been emailed directly to you at least 1 week ahead of your contract start date. Information on arrivals is updated in line with Government guidance and you should review this information within 48 hours of arriving. If you have any further queries regarding key collection or your arrival please feel free to email

I am yet to arrive - I will be moving into a new property with other students who will all be coming from different households, is this permitted?

We are following the current Government advice for your arrival.

After you become a new household there are several things to bear in mind:

If you join a new household and you develop symptoms the UK Government have, during the course of the pandemic, imposed a self-isolation period for the member of the household displaying symptoms and a different period for other members of the household, we would advise you to follow their latest advice if this situation arises.

If you share facilities or common areas with other people, all residents, even from within the same household should always do their very best to follow guidance to stay at home and away from others. Everyone in the household should regularly wash their hands, avoid touching their face, and regularly clean frequently touched surfaces.


How do I keep my space clean?

Cleanliness in your home is important for many reasons, not least to prevent the spread of any infectious disease such as COVID-19. We recommend that you regularly clean your bedroom and en suite (if you have one) and, a rota is devised between you and your housemates to take care of your shared spaces. In addition to this you should clean the kitchen before and after every use and store your belongings in one of the many kitchen cupboards or in your room. This will ensure they are kept personal to you.

I am yet to arrive, will the property be deep cleaned before my arrival?

Yes, the property was deep cleaned before the start of your tenancy. Note that some of your flat mates may arrive before you and we will not clean the property again specifically ahead of your arrival, however when you move in you will form a household together and should clean communal areas together as you normally would – we find that devising a cleaning rota together soon after your arrival works best. You should only arrive if you are eligible to do so as outlined in the Government guidance.


If I develop Covid-19 symptoms, or a member of my household does what do I do?

If you or a flatmate should become ill or develop symptoms, you should self-isolate immediately and contact our Test and Trace team and your Property Manager to inform them.

If you are required to self-isolate whilst feeling unwell or waiting for test results, the University will guide and support you on next steps.

How will I get food/medicine if I have too self-isolate?

Should you need to self-isolate, you will need to arrange online deliveries and observe social distancing guidelines when accepting these deliveries.

Find out what support is available whilst you self-isolate.

I am yet to arrive, do I need to bring my own kitchen equipment?

If you are yet to arrive you should only do so if you are eligible to return in line with Government guidance. If you are eligible to arrive during the current national lockdown we advise that you bring your own cooking utensils for your sole use which can then be stored separately in your communal kitchen.

If something is broken in the house will someone still come to fix it?

It is important to report repairs to your Property Manager as you normally would. Your Property Manager will then assess the situation as some contractors can currently still visit people’s homes to carry out any work or maintenance provided it is conducted in accordance with government guidance. We will always advise you when to expect a contractor to call at your property and of any steps you should take in readiness for when they arrive.

Find out how to report a fault and our out of hours cover guidance.

Will there be routine inspections of my property?

Routine inspections are currently going ahead and your Property Manager will be in touch with you to provide further information. It may also be necessary for your Property Manager to visit if you have reported a fault or a maintenance issue. Please be assured that our staff will always follow Government and university guidelines when we do visit. Alternatively, please leave your telephone number when you log a fault report and your Property Manager/Assistant Property Manager will contact you to arrange a virtual assessment if necessary.

I feel worried, who can I talk to?

The University has created and is continually updating an online resource for frequently asked questions – please check the guidance on our safety off campus web pages for further information as you may find the answer to your query is common amongst other students. Our Test and Trace FAQ and self-isolation webpages may be particularly helpful if you are concerned about Covid-19.

Your wellbeing is just as important to us as your physical health and safety. Thanks to our strong network of wellbeing support, you can be sure we are here for you, whatever you need. Our Wellbeing Support Services offers support and guidance, whether online or in person (at a safe distance).

Is there anything else I need to remember?

We need you to help us keep you safe. Whilst in your accommodation it is important that you:

  • Wash your hands regularly, for at least 20 seconds, with soap
  • Strictly avoid any contact with someone who has symptoms
  • Keep your room as ventilated as possible by keeping a window open when you are in your room. Remember to close your window when you are out

If you share a kitchen with others:

  • Don’t share crockery, glasses and cutlery and keep your equipment away from others
  • Remember to use a separate tea towel for drying everything
  • Clean surfaces before and after use with your normal cleaning products
  • Follow local guidelines about use of kitchens, for example, follow your kitchen rota if you have created one