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Kinds of Benchmarking

If you are looking at this page, you may be interested in process benchmarking, or functional benchmarking.

Process Benchmarking is used when the focus is on improving specific critical processes and operations. Benchmarking partners are sought from organisations or departments which have recognised good practice, that perform similar work. Process benchmarking invariably involves producing process maps to facilitate comparison and analysis. This type of benchmarking can result in benefits in the short term.

Functional Benchmarking is used when organisations look to benchmark with partners drawn from different sectors or areas of activity, to find ways of improving similar functions or work processes. This sort of benchmarking can lead to innovation and dramatic improvements.

The research which this activity embodies can be done internally, within the University, or externally, with departments from other universities.