WEBVTT

NOTE duration:"00:45:37"

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NOTE language:en-us

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Well, Joe and colleagues and Alina

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thanks a lot for inviting us.

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It's a big honor and so we're very

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happy with that in this difficult world.

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I'm let's use our time properly.

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You've already introduced us a well

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it's it's paid with the same text based

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Monica 11 and Vup actually anyway,

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I don't like it when I say that,

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but that's not very interesting.

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What we're here for is our action

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research project with lots of questions.

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We have less answers,

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but lots of interesting questions.

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And today Cone and me will be talking

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about our action research projects.

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The different facets of it.

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And of course we would love to be, well.

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It's a bit strange to say to be grilled

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by you and get your advice and discuss

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on our challenges because we think this

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is a particular case in a silent center.

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But it could also be applicable

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to other contexts of research,

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so I gave the floor to my

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dear colleague Kunekune,

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as we say on VTM news in Belgium,

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the floor is yours.

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Yes, thank you so also I would

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like to thank the organizers.

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Helena colleagues have for organizing

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this webinar for the kind invitation for

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giving us the opportunity to present and

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discuss with you our on going research.

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Now tone and I had some discussion about

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a possible title that would describe,

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in a comprehensible way,

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what we are currently doing in terms

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of research amongst other things

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and in the end apologies for that.

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We came up with the following title,

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which probably has to be among the.

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Top five longest titles ever

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for a meeting webinar?

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I'm not sure.

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Perhaps Elena,

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you can confirm whether this is the case,

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but in any case we we acknowledge of course,

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that some further explanation is required

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and that is exactly what we will do.

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Yeah, actually I already said,

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yeah, that we're going to talk

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about the different aspects of we

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can go to the next slide already.

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OK, so. OK, so the general

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overview of this presentation,

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as you can see it has five sections.

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We thought it was important to first give

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an explanation of the term action research,

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which may be for some of you,

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perhaps not really clear what we mean by

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this, and so we will need to clarify it.

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We also considered it necessary to

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briefly outline the context of the

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Belgian asylum reception setting for you,

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because it is in this specific setting

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that our current research takes place.

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And today, uhm, we are also mainly going

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to focus on our ongoing research project,

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which is called amika, UM,

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which is funded by ARM.

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If it started in January 2020.

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So a short introduction will be given

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about that project in the third section.

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And then in doing so we will also zoom

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in on one work package in particular,

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namely the creation of multilingual

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information videos to support the

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application procedure of asylum seekers.

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That that'll be the 4th section.

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And then finally we conclude with a

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number of reflections that may or may not.

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We'll see spark off discussion

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about one or more aspects of the.

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Of the research.

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OK,

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so let us start with the first section in

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this presentation about action research.

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I don't know whether everyone,

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yeah, go ahead come.

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I can't see the slides now.

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It may be that there is a problem from

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my end, but I just check with everybody else.

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See the slides, no. Can't see them either.

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It's just a black square.

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Really. That's something I can.

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I confirm it's all right.

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OK,

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for me it's fine as well.

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OK, so we can just reload,

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maybe just in case some of us and

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then I guess we can continue.

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Sorry for interrupting but I just wanted

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to make sure that we have the we don't

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have any technical issues that affect.

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OK myself OK? So shall I just wait

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for a moment then or or can I go on?

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I know if you take it,

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if you stop sharing and then reload it.

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Yeah, I think that's best.

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OK let me see.

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OK.

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OK. Well, it's fine.

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Is it OK?

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His full name Albert New Jersey.

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Not yet, no. Same still black for me.

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It may be a Isabel it maybe

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our Internet connection.

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I will try to move closer.

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Oh no, it's actually now.

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It's working for me as well.

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OK well that's good.

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That will be fine.

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Yeah yeah OK yeah OK OK yes yes thank you.

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Thank you very much good I'm so first

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section is about action research.

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Action research is a term

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attributed to the work of occurred.

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Wien, I don't know whether you knew this.

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UM, who's a German American psychologist

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who in 1946 published an article entitled

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Action Research and Minority Problems,

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in which he defined the term as a

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comparative research on the conditions

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and effects of various forms of social

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action and research leading to social action.

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Now his research aimed at

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understanding and improving intergroup

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relations through social actions.

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And in a broader sense,

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you could say that action research

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focuses on actions and studies of

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effects of these actions to improve,

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improve situations or practices.

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Now, if the aim is to change social

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behavior in a given context,

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chances of success are more likely

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if the different stakeholders,

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so the people to whom the actions apply

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are also involved in the process.

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Obviously, this means that.

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Action research is ideally a collaborative

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effort involving on the one hand,

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to so-called experts in theory,

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which in our view are the researchers

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who conceptualize and conduct the

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research and the experts in practice.

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So the stakeholders to whom

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the actions apply.

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So in our case,

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in our specific research context,

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these are the service providers working

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in the asylum reception context,

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as well as the people seeking

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international protection.

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So we can see that the both groups,

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in fact,

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as the experts in practice for our research,

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now let us first have a look at

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one model of action research.

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In particular,

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the systems model of action

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research proposed by Levine,

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and we will take this model as a basis

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and show you how it can be applied

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for explaining the different steps

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that we have taken in our own project.

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So basically we show this model.

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In a way to structure our own presentation,

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you know and and to to be able to

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describe the different steps that

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we have taken in our own research.

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So what is important is that action

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research is presented as a cyclical

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process with three interconnected phases.

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You see, first of all the unfreezing phase,

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UM, is in this phase an individual or group,

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or an organization?

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In our case,

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federal,

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the federal agency responsible for

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the reception of asylum seekers,

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is made aware of the fact that

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certain situation within the

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organization in this case must change,

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and this happens when they are confronted

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with a dilemma or an uncomfortable situation.

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And so.

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As a result,

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several steps are taken to plan for actions,

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and these steps are making a

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preliminary diagnosis of the

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problem or current practice.

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Collecting data about it,

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obtaining feedback on the results in

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00:09:02.365 --> 00:09:05.140
preparation for taking the actions.

NOTE Confidence: 0.914022995714286

00:09:05.140 --> 00:09:07.464
The next phase that you see on

NOTE Confidence: 0.914022995714286

00:09:07.464 --> 00:09:09.397
this slide is then transformation

NOTE Confidence: 0.914022995714286

00:09:09.397 --> 00:09:12.407
and here are the steps are taken

NOTE Confidence: 0.914022995714286

00:09:12.407 --> 00:09:15.490
that relate to the changing actions

NOTE Confidence: 0.914022995714286

00:09:15.490 --> 00:09:17.516
themselves through learning processes,

NOTE Confidence: 0.914022995714286

00:09:17.516 --> 00:09:20.528
for instance workshops or learning sessions,

NOTE Confidence: 0.914022995714286

00:09:20.530 --> 00:09:22.355
the situation is diagnosed and

NOTE Confidence: 0.914022995714286

00:09:22.355 --> 00:09:24.180
new models of behavior are.

NOTE Confidence: 0.914022995714286

00:09:24.180 --> 00:09:27.498
Plants, explode and test it and then

NOTE Confidence: 0.914022995714286

00:09:27.498 --> 00:09:29.836
you see the third phase which is

NOTE Confidence: 0.914022995714286

00:09:29.836 --> 00:09:32.377
output and here steps are taken that

NOTE Confidence: 0.914022995714286

00:09:32.377 --> 00:09:34.918
relate to the results of the actions.

NOTE Confidence: 0.914022995714286

00:09:34.920 --> 00:09:36.624
So this phase is.

NOTE Confidence: 0.914022995714286

00:09:36.624 --> 00:09:39.180
Considered as a stage of refreezing,

NOTE Confidence: 0.914022995714286

00:09:39.180 --> 00:09:41.465
measuring the effect of the

NOTE Confidence: 0.914022995714286

00:09:41.465 --> 00:09:43.750
actions on the new behavior.

NOTE Confidence: 0.914022995714286

00:09:43.750 --> 00:09:46.844
What you also see is that in

NOTE Confidence: 0.914022995714286

00:09:46.844 --> 00:09:49.790
each phase a feedback loop.

NOTE Confidence: 0.914022995714286

00:09:49.790 --> 00:09:52.310
Is established to a previous phase,

NOTE Confidence: 0.914022995714286

00:09:52.310 --> 00:09:55.526
making the whole in fact a cyclical process,

NOTE Confidence: 0.914022995714286

00:09:55.530 --> 00:09:58.180
so minor adjustments through feedback

NOTE Confidence: 0.914022995714286

00:09:58.180 --> 00:10:02.466
loop A&B and major readjustments in the

NOTE Confidence: 0.914022995714286

00:10:02.466 --> 00:10:05.792
overall design through feedback Loop C.

NOTE Confidence: 0.914022995714286

00:10:05.792 --> 00:10:10.219
And as I said in the beginning of this slide,

NOTE Confidence: 0.914022995714286

00:10:10.220 --> 00:10:13.048
we will use this model to explain

NOTE Confidence: 0.914022995714286

00:10:13.048 --> 00:10:15.236
the different steps and challenges

NOTE Confidence: 0.914022995714286

00:10:15.236 --> 00:10:17.016
in our own research.

NOTE Confidence: 0.914022995714286

00:10:17.020 --> 00:10:19.552
But first tone will briefly present

NOTE Confidence: 0.914022995714286

00:10:19.552 --> 00:10:22.860
the setting. Of this research.

NOTE Confidence: 0.914022995714286

00:10:22.860 --> 00:10:24.138
Go ahead tool.

NOTE Confidence: 0.914022995714286

00:10:24.138 --> 00:10:24.564
Yeah,

NOTE Confidence: 0.914022995714286

00:10:24.564 --> 00:10:27.120
so I'm just setting you all

NOTE Confidence: 0.914022995714286

00:10:27.213 --> 00:10:29.788
know that the setting starts.

NOTE Confidence: 0.914022995714286

00:10:29.790 --> 00:10:32.072
Miles away from my from the asylum

NOTE Confidence: 0.914022995714286

00:10:32.072 --> 00:10:33.823
seekers Center in the countries

NOTE Confidence: 0.914022995714286

00:10:33.823 --> 00:10:36.308
where people live and that's not new.

NOTE Confidence: 0.914022995714286

00:10:36.310 --> 00:10:38.868
And on the next slide Cooney,

NOTE Confidence: 0.914022995714286

00:10:38.868 --> 00:10:40.092
there we go.

NOTE Confidence: 0.914022995714286

00:10:40.092 --> 00:10:42.230
You see, lopeti shattered klancke still

NOTE Confidence: 0.914022995714286

00:10:42.230 --> 00:10:44.579
show the little castle and in Belgium

NOTE Confidence: 0.914022995714286

00:10:44.579 --> 00:10:47.027
this is the symbol for the asylum seekers.

NOTE Confidence: 0.914022995714286

00:10:47.030 --> 00:10:48.974
It will be on the news this particular place.

NOTE Confidence: 0.914022995714286

00:10:48.980 --> 00:10:51.350
It's like the White House or

NOTE Confidence: 0.914022995714286

00:10:51.350 --> 00:10:52.930
Downing Street or whatever.

NOTE Confidence: 0.914022995714286

00:10:52.930 --> 00:10:53.824
To us, well,

NOTE Confidence: 0.914022995714286

00:10:53.824 --> 00:10:55.612
it's not the same thing with

NOTE Confidence: 0.914022995714286

00:10:55.620 --> 00:10:56.880
symbiotically I think, anyway,

NOTE Confidence: 0.914022995714286

00:10:56.880 --> 00:10:58.770
it's definitely not the same thing.

NOTE Confidence: 0.914022995714286

00:10:58.770 --> 00:11:00.336
It's wrong explanation.

NOTE Confidence: 0.914022995714286

00:11:00.336 --> 00:11:00.858
Anyway.

NOTE Confidence: 0.914022995714286

00:11:00.858 --> 00:11:03.468
This is where in our

NOTE Confidence: 0.914022995714286

00:11:03.470 --> 00:11:04.259
perspective of researchers,

NOTE Confidence: 0.914022995714286

00:11:04.259 --> 00:11:06.849
at least in goon and mine and our colleagues.

NOTE Confidence: 0.914022995714286

00:11:06.850 --> 00:11:08.500
This is where it starts where

NOTE Confidence: 0.914022995714286

00:11:08.500 --> 00:11:09.325
the communicative instars.

NOTE Confidence: 0.914022995714286

00:11:09.330 --> 00:11:11.002
This is where the asylum seeker or the

NOTE Confidence: 0.914022995714286

00:11:11.002 --> 00:11:12.529
seeker for international protection,

NOTE Confidence: 0.914022995714286

00:11:12.530 --> 00:11:16.198
as it's currently called goes to apply

NOTE Confidence: 0.914022995714286

00:11:16.198 --> 00:11:18.620
for international protection and then

NOTE Confidence: 0.914022995714286

00:11:18.620 --> 00:11:21.684
gets well right or should get rights to.

NOTE Confidence: 0.914022995714286

00:11:21.690 --> 00:11:24.770
To come to a roof and abet OK,

NOTE Confidence: 0.914022995714286

00:11:24.770 --> 00:11:27.306
but in the mind of the asylum seeker?

NOTE Confidence: 0.914022995714286

00:11:27.310 --> 00:11:30.406
UM, this may not be the entry point,

NOTE Confidence: 0.914022995714286

00:11:30.410 --> 00:11:32.885
but there may see it as a final point

NOTE Confidence: 0.914022995714286

00:11:32.885 --> 00:11:35.129
when they reach their destination.

NOTE Confidence: 0.914022995714286

00:11:35.130 --> 00:11:38.186
Kuhn will later on explain more about this,

NOTE Confidence: 0.914022995714286

00:11:38.190 --> 00:11:40.490
and in this particular process,

NOTE Confidence: 0.914022995714286

00:11:40.490 --> 00:11:42.560
when they enter this place,

NOTE Confidence: 0.914022995714286

00:11:42.560 --> 00:11:44.780
they are being literally processed.

NOTE Confidence: 0.914022995714286

00:11:44.780 --> 00:11:46.754
OK, so that first have to apply

NOTE Confidence: 0.914022995714286

00:11:46.754 --> 00:11:47.600
for international protection.

NOTE Confidence: 0.914022995714286

00:11:47.600 --> 00:11:50.102
Then they have to go through

NOTE Confidence: 0.914022995714286

00:11:50.102 --> 00:11:51.770
a social intake maybe?

NOTE Confidence: 0.914022995714286

00:11:51.770 --> 00:11:52.546
On the next slide,

NOTE Confidence: 0.914022995714286

00:11:52.546 --> 00:11:53.710
we can see here as well,

NOTE Confidence: 0.914022995714286

00:11:53.710 --> 00:11:55.771
so this is this is not this is this

NOTE Confidence: 0.914022995714286

00:11:55.771 --> 00:11:58.065
was filmed with people who work there,

NOTE Confidence: 0.914022995714286

00:11:58.070 --> 00:12:00.102
so these are not really just

NOTE Confidence: 0.914022995714286

00:12:00.102 --> 00:12:01.670
for ethical reasons I,

NOTE Confidence: 0.914022995714286

00:12:01.670 --> 00:12:02.990
I'll just say it there first.

NOTE Confidence: 0.914022995714286

00:12:02.990 --> 00:12:04.090
Have a social intake,

NOTE Confidence: 0.914022995714286

00:12:04.090 --> 00:12:06.166
then they have to go through a

NOTE Confidence: 0.914022995714286

00:12:06.166 --> 00:12:06.900
medical screening.

NOTE Confidence: 0.914022995714286

00:12:06.900 --> 00:12:07.950
They get a breast scan.

NOTE Confidence: 0.914022995714286

00:12:07.950 --> 00:12:09.440
They have to go through best gun to to check

NOTE Confidence: 0.850673717647059

00:12:09.484 --> 00:12:10.534
whether they have to be or not.

NOTE Confidence: 0.850673717647059

00:12:10.540 --> 00:12:11.650
Then they get some vaccines.

NOTE Confidence: 0.850673717647059

00:12:11.650 --> 00:12:12.858
They don't really know

NOTE Confidence: 0.850673717647059

00:12:12.858 --> 00:12:14.368
what the vaccines are for.

NOTE Confidence: 0.850673717647059

00:12:14.370 --> 00:12:15.978
I'm not even mentioning COVID and

NOTE Confidence: 0.850673717647059

00:12:15.978 --> 00:12:18.014
then they go to the dispatch where

NOTE Confidence: 0.850673717647059

00:12:18.014 --> 00:12:20.121
there are told whether they will get

NOTE Confidence: 0.850673717647059

00:12:20.181 --> 00:12:22.098
a bet or not or whether we will go.

NOTE Confidence: 0.850673717647059

00:12:22.100 --> 00:12:23.020
This is what we know.

NOTE Confidence: 0.850673717647059

00:12:23.020 --> 00:12:24.375
They don't know that necessarily

NOTE Confidence: 0.850673717647059

00:12:24.375 --> 00:12:26.030
before they enter and they don't

NOTE Confidence: 0.850673717647059

00:12:26.030 --> 00:12:27.270
get that information that I've

NOTE Confidence: 0.850673717647059

00:12:27.270 --> 00:12:28.785
just given to you when they

NOTE Confidence: 0.850673717647059

00:12:28.785 --> 00:12:29.965
do not speak the language.

NOTE Confidence: 0.60764816

00:12:32.130 --> 00:12:35.570
And now Kuhn will further

NOTE Confidence: 0.60764816

00:12:35.570 --> 00:12:39.458
explain how we went about this.

NOTE Confidence: 0.60764816

00:12:39.460 --> 00:12:42.533
Yeah, so uhm, so far we've presented

NOTE Confidence: 0.60764816

00:12:42.533 --> 00:12:44.476
the research framework action

NOTE Confidence: 0.60764816

00:12:44.476 --> 00:12:46.676
research the research setting,

NOTE Confidence: 0.60764816

00:12:46.680 --> 00:12:50.537
so I'll present to you our ongoing

NOTE Confidence: 0.60764816

00:12:50.537 --> 00:12:53.170
project called Amika and Amicus

NOTE Confidence: 0.60764816

00:12:53.170 --> 00:12:55.620
stands for aligning a multilingual

NOTE Confidence: 0.60764816

00:12:55.620 --> 00:12:57.702
information provision with communication

NOTE Confidence: 0.60764816

00:12:57.702 --> 00:12:59.878
needs in asylum reception.

NOTE Confidence: 0.60764816

00:12:59.880 --> 00:13:02.330
And it involves a collaboration

NOTE Confidence: 0.60764816

00:13:02.330 --> 00:13:03.800
between Belgian universities,

NOTE Confidence: 0.60764816

00:13:03.800 --> 00:13:07.040
vub, Kyle, Evan and University.

NOTE Confidence: 0.60764816

00:13:07.040 --> 00:13:09.464
And so we do know how to collaborate.

NOTE Confidence: 0.60764816

00:13:09.470 --> 00:13:13.159
With our fellow with our partners with

NOTE Confidence: 0.60764816

00:13:13.159 --> 00:13:15.770
our university partners in Belgium,

NOTE Confidence: 0.60764816

00:13:15.770 --> 00:13:19.060
so the project started in January 2020

NOTE Confidence: 0.60764816

00:13:19.060 --> 00:13:23.637
will run until the end of June 2022,

NOTE Confidence: 0.60764816

00:13:23.637 --> 00:13:27.594
so a couple of months to go and the

NOTE Confidence: 0.60764816

00:13:27.594 --> 00:13:30.212
project itself was proposed as a response

NOTE Confidence: 0.60764816

00:13:30.212 --> 00:13:33.190
to an army of call for which budgets

NOTE Confidence: 0.60764816

00:13:33.190 --> 00:13:36.100
are managed by the Belgian Government.

NOTE Confidence: 0.60764816

00:13:36.100 --> 00:13:38.490
The project contributes to the

NOTE Confidence: 0.60764816

00:13:38.490 --> 00:13:40.402
issue of inclusive communication.

NOTE Confidence: 0.60764816

00:13:40.410 --> 00:13:42.838
In the asylum context.

NOTE Confidence: 0.60764816

00:13:42.838 --> 00:13:45.873
The problem is that unfortunately,

NOTE Confidence: 0.60764816

00:13:45.880 --> 00:13:48.452
the current registration approach,

NOTE Confidence: 0.60764816

00:13:48.452 --> 00:13:51.667
the current intake flow that

NOTE Confidence: 0.60764816

00:13:51.667 --> 00:13:54.490
tone presented come before,

NOTE Confidence: 0.60764816

00:13:54.490 --> 00:13:56.982
so the intake flow at the arrival

NOTE Confidence: 0.60764816

00:13:56.982 --> 00:13:59.262
center does not always allow for

NOTE Confidence: 0.60764816

00:13:59.262 --> 00:14:01.908
everyone to be informed in the same

NOTE Confidence: 0.60764816

00:14:01.984 --> 00:14:04.239
way about the asylum procedure.

NOTE Confidence: 0.60764816

00:14:04.240 --> 00:14:04.718
Unfortunately,

NOTE Confidence: 0.60764816

00:14:04.718 --> 00:14:08.064
or parts of of the asylum procedure.

NOTE Confidence: 0.60764816

00:14:08.070 --> 00:14:11.280
And obviously that creates an equality,

NOTE Confidence: 0.60764816

00:14:11.280 --> 00:14:12.956
often to the detriment.

NOTE Confidence: 0.60764816

00:14:12.956 --> 00:14:15.051
Of the most vulnerable within

NOTE Confidence: 0.60764816

00:14:15.051 --> 00:14:17.018
the group of applicants,

NOTE Confidence: 0.60764816

00:14:17.020 --> 00:14:19.110
so those who only understand,

NOTE Confidence: 0.60764816

00:14:19.110 --> 00:14:19.996
for instance,

NOTE Confidence: 0.60764816

00:14:19.996 --> 00:14:23.097
and those who only understand or speak

NOTE Confidence: 0.60764816

00:14:23.097 --> 00:14:25.858
their language for which no immediate

NOTE Confidence: 0.60764816

00:14:25.858 --> 00:14:28.432
language support can be found through

NOTE Confidence: 0.60764816

00:14:28.432 --> 00:14:30.980
interpreters or those people who are low,

NOTE Confidence: 0.60764816

00:14:30.980 --> 00:14:31.613
literate,

NOTE Confidence: 0.60764816

00:14:31.613 --> 00:14:32.879
or illiterate,

NOTE Confidence: 0.60764816

00:14:32.879 --> 00:14:36.044
and so policymakers within federal

NOTE Confidence: 0.60764816

00:14:36.044 --> 00:14:38.991
therefore considered it priority to

NOTE Confidence: 0.60764816

00:14:38.991 --> 00:14:42.177
propose actions to improve multi lingual

NOTE Confidence: 0.60764816

00:14:42.177 --> 00:14:44.520
information provision for everyone.

NOTE Confidence: 0.60764816

00:14:44.520 --> 00:14:46.560
In the asylum reception,

NOTE Confidence: 0.60764816

00:14:46.560 --> 00:14:48.976
including the most vulnerable.

NOTE Confidence: 0.60764816

00:14:48.976 --> 00:14:49.580
UM,

NOTE Confidence: 0.60764816

00:14:49.580 --> 00:14:52.732
that does not only imply imply the creation

NOTE Confidence: 0.60764816

00:14:52.732 --> 00:14:55.537
of concrete tools for language support,

NOTE Confidence: 0.60764816

00:14:55.540 --> 00:14:58.690
but also implies a change in the

NOTE Confidence: 0.60764816

00:14:58.690 --> 00:15:01.010
mindset of service providers,

NOTE Confidence: 0.60764816

00:15:01.010 --> 00:15:02.905
leading to an increased awareness

NOTE Confidence: 0.60764816

00:15:02.905 --> 00:15:05.320
of the importance of language and

NOTE Confidence: 0.60764816

00:15:05.320 --> 00:15:07.580
communication in this particular context.

NOTE Confidence: 0.60764816

00:15:07.580 --> 00:15:11.396
So the ultimate goal of federal,

NOTE Confidence: 0.60764816

00:15:11.400 --> 00:15:13.488
federal federal policy is.

NOTE Confidence: 0.60764816

00:15:13.488 --> 00:15:16.098
For service providers to bring

NOTE Confidence: 0.60764816

00:15:16.098 --> 00:15:18.938
their behavior in line with

NOTE Confidence: 0.60764816

00:15:18.938 --> 00:15:20.609
this increased awareness,

NOTE Confidence: 0.60764816

00:15:20.610 --> 00:15:24.666
you know so that that sounds quite ambitious.

NOTE Confidence: 0.60764816

00:15:24.670 --> 00:15:27.750
I would say for a project of only

NOTE Confidence: 0.60764816

00:15:27.750 --> 00:15:29.796
two years and the context and

NOTE Confidence: 0.60764816

00:15:29.796 --> 00:15:31.391
therefore the context on which

NOTE Confidence: 0.60764816

00:15:31.391 --> 00:15:33.585
we focus has been from the start,

NOTE Confidence: 0.60764816

00:15:33.590 --> 00:15:37.650
very much narrowed down to a very

NOTE Confidence: 0.60764816

00:15:37.650 --> 00:15:39.390
specific communicative setting,

NOTE Confidence: 0.60764816

00:15:39.390 --> 00:15:42.670
namely that of the intake flow in the

NOTE Confidence: 0.60764816

00:15:42.670 --> 00:15:45.002
arrival center, that tool presented.

NOTE Confidence: 0.60764816

00:15:45.002 --> 00:15:49.276
Before so the general aims of the Ameca

NOTE Confidence: 0.60764816

00:15:49.276 --> 00:15:52.058
project, first of all, is too much.

NOTE Confidence: 0.60764816

00:15:52.058 --> 00:15:54.380
You see here on this slide at the top,

NOTE Confidence: 0.60764816

00:15:54.380 --> 00:15:55.703
in the figure,

NOTE Confidence: 0.60764816

00:15:55.703 --> 00:15:58.349
gain a better understanding of the

NOTE Confidence: 0.60764816

00:15:58.349 --> 00:16:00.578
communication needs of applicants with

NOTE Confidence: 0.60764816

00:16:00.578 --> 00:16:03.780
what we call a vulnerable linguistic profile.

NOTE Confidence: 0.60764816

00:16:03.780 --> 00:16:06.028
So low literate people,

NOTE Confidence: 0.60764816

00:16:06.028 --> 00:16:07.228
illiterate people,

NOTE Confidence: 0.60764816

00:16:07.228 --> 00:16:09.142
speaking, rare languages,

NOTE Confidence: 0.60764816

00:16:09.142 --> 00:16:12.970
so languages for which it's very

NOTE Confidence: 0.60764816

00:16:13.071 --> 00:16:16.067
difficult to find interpreters.

NOTE Confidence: 0.60764816

00:16:16.070 --> 00:16:19.710
Second aim is use these insights to

NOTE Confidence: 0.60764816

00:16:19.710 --> 00:16:21.810
develop multilingual information tools.

NOTE Confidence: 0.60764816

00:16:21.810 --> 00:16:24.477
In this project we decided to focus

NOTE Confidence: 0.60764816

00:16:24.477 --> 00:16:28.541
on on the one hand the creation of

NOTE Confidence: 0.60764816

00:16:28.541 --> 00:16:30.242
multilingual information videos

NOTE Confidence: 0.60764816

00:16:30.242 --> 00:16:33.588
to support the intake flow during

NOTE Confidence: 0.60764816

00:16:33.588 --> 00:16:36.900
what we called a zero at

NOTE Confidence: 0.685466826153846

00:16:37.025 --> 00:16:39.260
the arrival center.

NOTE Confidence: 0.685466826153846

00:16:39.260 --> 00:16:42.536
So that's the day when the.

NOTE Confidence: 0.685466826153846

00:16:42.540 --> 00:16:45.405
Asylum seekers actually go through

NOTE Confidence: 0.685466826153846

00:16:45.405 --> 00:16:47.697
the registration procedure before

NOTE Confidence: 0.685466826153846

00:16:47.697 --> 00:16:50.868
they go to the to a reception center,

NOTE Confidence: 0.685466826153846

00:16:50.870 --> 00:16:53.672
so multilingual videos and secondly the

NOTE Confidence: 0.685466826153846

00:16:53.672 --> 00:16:57.050
creation of a language identification app.

NOTE Confidence: 0.685466826153846

00:16:57.050 --> 00:16:59.672
The third general objective is to

NOTE Confidence: 0.685466826153846

00:16:59.672 --> 00:17:01.916
empower service providers with the

NOTE Confidence: 0.685466826153846

00:17:01.916 --> 00:17:04.031
necessary knowledge on how information

NOTE Confidence: 0.685466826153846

00:17:04.031 --> 00:17:06.947
in this setting can be optimally

NOTE Confidence: 0.685466826153846

00:17:06.947 --> 00:17:08.669
transferred and disseminated,

NOTE Confidence: 0.685466826153846

00:17:08.670 --> 00:17:12.726
and we aim to do this via workshops.

NOTE Confidence: 0.685466826153846

00:17:12.730 --> 00:17:15.714
So you can see that the objectives of

NOTE Confidence: 0.685466826153846

00:17:15.714 --> 00:17:18.599
the project are very closely related to

NOTE Confidence: 0.685466826153846

00:17:18.599 --> 00:17:21.960
what we said earlier about action research.

NOTE Confidence: 0.685466826153846

00:17:21.960 --> 00:17:23.862
The different steps and decisions that

NOTE Confidence: 0.685466826153846

00:17:23.862 --> 00:17:26.440
were taken in the project can be linked.

NOTE Confidence: 0.685466826153846

00:17:26.440 --> 00:17:29.496
In fact, two different phases in the action

NOTE Confidence: 0.685466826153846

00:17:29.496 --> 00:17:31.979
research model that I presented earlier,

NOTE Confidence: 0.685466826153846

00:17:31.980 --> 00:17:34.764
and we will illustrate this by zooming in

NOTE Confidence: 0.685466826153846

00:17:34.764 --> 00:17:37.508
on the creation process of multilingual

NOTE Confidence: 0.685466826153846

00:17:37.508 --> 00:17:40.466
info videos for the arrival center.

NOTE Confidence: 0.685466826153846

00:17:40.470 --> 00:17:43.206
So only one work packet you could say.

NOTE Confidence: 0.685466826153846

00:17:43.210 --> 00:17:45.436
In this come in this project

NOTE Confidence: 0.685466826153846

00:17:45.436 --> 00:17:47.919
will be taken as an example.

NOTE Confidence: 0.685466826153846

00:17:47.920 --> 00:17:51.040
Now first a reality check.

NOTE Confidence: 0.685466826153846

00:17:51.040 --> 00:17:54.896
I think we need to acknowledge that a

NOTE Confidence: 0.685466826153846

00:17:54.896 --> 00:17:57.631
theoretical model assumes or describes

NOTE Confidence: 0.685466826153846

00:17:57.631 --> 00:18:00.426
an ideal situation or process.

NOTE Confidence: 0.685466826153846

00:18:00.430 --> 00:18:01.663
In reality, however,

NOTE Confidence: 0.685466826153846

00:18:01.663 --> 00:18:04.129
there are many contextual factors that

NOTE Confidence: 0.685466826153846

00:18:04.129 --> 00:18:06.660
make this kind of research difficult,

NOTE Confidence: 0.685466826153846

00:18:06.660 --> 00:18:08.921
and perhaps you can also relate to

NOTE Confidence: 0.685466826153846

00:18:08.921 --> 00:18:11.418
that with your own research projects.

NOTE Confidence: 0.685466826153846

00:18:11.420 --> 00:18:13.180
Now a lot of challenges.

NOTE Confidence: 0.685466826153846

00:18:13.180 --> 00:18:15.610
We had to deal with and we are still

NOTE Confidence: 0.685466826153846

00:18:15.610 --> 00:18:17.487
dealing with them as researchers,

NOTE Confidence: 0.758165849

00:18:20.330 --> 00:18:21.665
UM RAARR A reality have

NOTE Confidence: 0.758165849

00:18:21.665 --> 00:18:23.000
been a reality for us.

NOTE Confidence: 0.758165849

00:18:23.000 --> 00:18:24.856
So many experienced researchers

NOTE Confidence: 0.758165849

00:18:24.856 --> 00:18:27.176
will probably agree with this,

NOTE Confidence: 0.758165849

00:18:27.180 --> 00:18:29.514
but we also find it especially

NOTE Confidence: 0.758165849

00:18:29.514 --> 00:18:31.885
important to point out to young

NOTE Confidence: 0.758165849

00:18:31.885 --> 00:18:34.087
researchers who are at the start

NOTE Confidence: 0.758165849

00:18:34.087 --> 00:18:36.666
of their research to point out

NOTE Confidence: 0.758165849

00:18:36.666 --> 00:18:38.626
that this clash with reality

NOTE Confidence: 0.758165849

00:18:38.626 --> 00:18:40.628
is unavoidable in every project

NOTE Confidence: 0.758165849

00:18:40.628 --> 00:18:42.914
and creates a lot of challenges.

NOTE Confidence: 0.758165849

00:18:42.920 --> 00:18:44.390
And I can. Do that.

NOTE Confidence: 0.758165849

00:18:44.390 --> 00:18:46.652
The biggest challenge in our project

NOTE Confidence: 0.758165849

00:18:46.652 --> 00:18:49.558
turned out to be realizing sufficient

NOTE Confidence: 0.758165849

00:18:49.558 --> 00:18:53.752
stakeholder involvement with a view to

NOTE Confidence: 0.758165849

00:18:53.752 --> 00:18:56.981
valorizing the results due to COVID-19.

NOTE Confidence: 0.758165849

00:18:56.981 --> 00:18:59.123
It was for instance not possible

NOTE Confidence: 0.758165849

00:18:59.123 --> 00:19:01.823
for us to visit the arrival center

NOTE Confidence: 0.758165849

00:19:01.823 --> 00:19:03.740
during several periods of time,

NOTE Confidence: 0.758165849

00:19:03.740 --> 00:19:08.340
and that was especially difficult if

NOTE Confidence: 0.758165849

00:19:08.340 --> 00:19:10.930
if if you want to do observations.

NOTE Confidence: 0.758165849

00:19:10.930 --> 00:19:11.335
Obviously,

NOTE Confidence: 0.758165849

00:19:11.335 --> 00:19:14.170
if you want to do interviews with

NOTE Confidence: 0.758165849

00:19:14.170 --> 00:19:15.814
different stakeholders, so service.

NOTE Confidence: 0.758165849

00:19:15.814 --> 00:19:18.316
Provide this, but also asylum seekers.

NOTE Confidence: 0.758165849

00:19:18.320 --> 00:19:21.112
There was a long time that this was

NOTE Confidence: 0.758165849

00:19:21.112 --> 00:19:23.706
simply not possible and and at the

NOTE Confidence: 0.758165849

00:19:23.706 --> 00:19:27.118
moment there are still a lot of restrictions,

NOTE Confidence: 0.758165849

00:19:27.120 --> 00:19:29.584
so we cannot just go to the

NOTE Confidence: 0.758165849

00:19:29.584 --> 00:19:32.151
arrival center and walk there as

NOTE Confidence: 0.758165849

00:19:32.151 --> 00:19:35.058
researchers and have talks with

NOTE Confidence: 0.758165849

00:19:35.058 --> 00:19:38.093
service providers or asylum seekers.

NOTE Confidence: 0.758165849

00:19:38.100 --> 00:19:41.598
So there are these restrictions constantly

NOTE Confidence: 0.758165849

00:19:41.600 --> 00:19:45.910
and currently apart from COVID-19.

NOTE Confidence: 0.758165849

00:19:45.910 --> 00:19:47.745
Belgium is also struggling with

NOTE Confidence: 0.758165849

00:19:47.745 --> 00:19:49.580
a severe shortage of reception

NOTE Confidence: 0.758165849

00:19:49.648 --> 00:19:51.188
places for asylum seekers.

NOTE Confidence: 0.758165849

00:19:51.190 --> 00:19:52.862
So yesterday, for instance,

NOTE Confidence: 0.758165849

00:19:52.862 --> 00:19:55.370
the Flemish newspaper had news Blot

NOTE Confidence: 0.758165849

00:19:55.439 --> 00:19:57.629
reported on the problem of applicants

NOTE Confidence: 0.758165849

00:19:57.629 --> 00:20:00.457
who have to sleep in front of the

NOTE Confidence: 0.758165849

00:20:00.457 --> 00:20:02.407
doors of the arrival center while

NOTE Confidence: 0.758165849

00:20:02.410 --> 00:20:04.730
awaiting registration of their application.

NOTE Confidence: 0.758165849

00:20:04.730 --> 00:20:07.470
Because there are not enough

NOTE Confidence: 0.758165849

00:20:07.470 --> 00:20:09.662
places to accommodate them.

NOTE Confidence: 0.758165849

00:20:09.670 --> 00:20:11.098
At which is the article that

NOTE Confidence: 0.758165849

00:20:11.098 --> 00:20:12.650
you see here at the right,

NOTE Confidence: 0.758165849

00:20:12.650 --> 00:20:14.726
UM, and also recently,

NOTE Confidence: 0.758165849

00:20:14.726 --> 00:20:17.840
the Brussels Times News website reported

NOTE Confidence: 0.758165849

00:20:17.928 --> 00:20:20.598
staff strikes at the arrival center

NOTE Confidence: 0.758165849

00:20:20.598 --> 00:20:24.029
due to a perceived increased workload,

NOTE Confidence: 0.758165849

00:20:24.030 --> 00:20:25.610
so that this was news.

NOTE Confidence: 0.758165849

00:20:25.610 --> 00:20:27.590
I think it was in October.

NOTE Confidence: 0.758165849

00:20:27.590 --> 00:20:28.643
Yes,

NOTE Confidence: 0.758165849

00:20:28.643 --> 00:20:30.749
mid October.

NOTE Confidence: 0.758165849

00:20:30.750 --> 00:20:33.186
So you can imagine that in this

NOTE Confidence: 0.758165849

00:20:33.186 --> 00:20:35.773
context it is very difficult to

NOTE Confidence: 0.758165849

00:20:35.773 --> 00:20:38.208
carry out the project despite

NOTE Confidence: 0.758165849

00:20:38.208 --> 00:20:40.430
good intentions of cooperation,

NOTE Confidence: 0.758165849

00:20:40.430 --> 00:20:42.035
and this is because service

NOTE Confidence: 0.758165849

00:20:42.035 --> 00:20:44.087
providers who are in direct contact

NOTE Confidence: 0.758165849

00:20:44.087 --> 00:20:46.012
with asylum seekers have different

NOTE Confidence: 0.758165849

00:20:46.012 --> 00:20:47.850
priorities to deal with now.

NOTE Confidence: 0.758165849

00:20:47.850 --> 00:20:49.346
So in the end.

NOTE Confidence: 0.758165849

00:20:49.346 --> 00:20:49.720
Uh,

NOTE Confidence: 0.758165849

00:20:49.720 --> 00:20:51.960
what I what I want to what I want to

NOTE Confidence: 0.758165849

00:20:52.028 --> 00:20:54.372
say is that it's not always obvious to

NOTE Confidence: 0.758165849

00:20:54.372 --> 00:20:57.080
stick to a theoretical model in this case,

NOTE Confidence: 0.758165849

00:20:57.080 --> 00:20:58.190
in this case,

NOTE Confidence: 0.758165849

00:20:58.190 --> 00:21:01.324
to be able to realize all stages of

NOTE Confidence: 0.758165849

00:21:01.324 --> 00:21:04.078
that model equally well because of

NOTE Confidence: 0.758165849

00:21:04.078 --> 00:21:06.568
the current context you know and

NOTE Confidence: 0.758165849

00:21:06.568 --> 00:21:08.896
tone will also address the issue

NOTE Confidence: 0.758165849

00:21:08.896 --> 00:21:11.540
of uptake and impact assessment,

NOTE Confidence: 0.758165849

00:21:11.540 --> 00:21:13.075
which is an important phase

NOTE Confidence: 0.758165849

00:21:13.075 --> 00:21:13.996
in action research.

NOTE Confidence: 0.758165849

00:21:14.000 --> 00:21:17.220
But this has been problematic in our

NOTE Confidence: 0.758165849

00:21:17.220 --> 00:21:21.122
case up till now, when and he will.

NOTE Confidence: 0.758165849

00:21:21.122 --> 00:21:23.174
Illustrate that when discussing

NOTE Confidence: 0.758165849

00:21:23.174 --> 00:21:26.770
the multilingual videos OK.

NOTE Confidence: 0.758165849

00:21:26.770 --> 00:21:27.222
So tone,

NOTE Confidence: 0.758165849

00:21:27.222 --> 00:21:28.804
it's up to you something I would

NOTE Confidence: 0.758165849

00:21:28.804 --> 00:21:30.208
like to add as we speak now.

NOTE Confidence: 0.758165849

00:21:30.210 --> 00:21:32.466
Just when we were having a

NOTE Confidence: 0.758165849

00:21:32.466 --> 00:21:33.970
preparatory chat this afternoon,

NOTE Confidence: 0.758165849

00:21:33.970 --> 00:21:36.330
we saw another newspaper article

NOTE Confidence: 0.758165849

00:21:36.330 --> 00:21:39.081
with a story from a gentleman who

NOTE Confidence: 0.758165849

00:21:39.081 --> 00:21:41.620
left 45 days ago in Afghanistan.

NOTE Confidence: 0.758165849

00:21:41.620 --> 00:21:44.156
He lost five of his friends who died

NOTE Confidence: 0.758165849

00:21:44.156 --> 00:21:47.598
in the mountains in Greece and this morning,

NOTE Confidence: 0.758165849

00:21:47.600 --> 00:21:48.925
thinking that he would get

NOTE Confidence: 0.758165849

00:21:48.925 --> 00:21:50.250
in the reception center in

NOTE Confidence: 0.934745190909091

00:21:50.300 --> 00:21:51.332
Brussels. He lost.

NOTE Confidence: 0.934745190909091

00:21:51.332 --> 00:21:54.052
He left his sleeping bag on the street where

NOTE Confidence: 0.934745190909091

00:21:54.052 --> 00:21:57.280
he was sleeping and then it turned out.

NOTE Confidence: 0.934745190909091

00:21:57.280 --> 00:21:59.002
That he couldn't enter and he

NOTE Confidence: 0.934745190909091

00:21:59.002 --> 00:22:00.490
had lost his sleeping back.

NOTE Confidence: 0.934745190909091

00:22:00.490 --> 00:22:03.146
So as we speak, these people are there.

NOTE Confidence: 0.934745190909091

00:22:03.150 --> 00:22:05.817
The lack of places for these people.

NOTE Confidence: 0.934745190909091

00:22:05.820 --> 00:22:07.974
It's also a political decision, of course,

NOTE Confidence: 0.934745190909091

00:22:07.974 --> 00:22:10.333
and you may be familiar with this,

NOTE Confidence: 0.934745190909091

00:22:10.340 --> 00:22:12.300
so it's not that Belgian would not

NOTE Confidence: 0.934745190909091

00:22:12.300 --> 00:22:13.650
have necessarily the capacity,

NOTE Confidence: 0.934745190909091

00:22:13.650 --> 00:22:15.078
but it's a deliberate

NOTE Confidence: 0.934745190909091

00:22:15.078 --> 00:22:16.506
decision by the government,

NOTE Confidence: 0.934745190909091

00:22:16.510 --> 00:22:19.440
partly influenced by public opinion.

NOTE Confidence: 0.934745190909091

00:22:19.440 --> 00:22:24.690
Now going to the project itself again.

NOTE Confidence: 0.934745190909091

00:22:24.690 --> 00:22:25.848
This is with the whole idea,

NOTE Confidence: 0.934745190909091

00:22:25.850 --> 00:22:27.735
schooners explained about the action

NOTE Confidence: 0.934745190909091

00:22:27.735 --> 00:22:30.269
research and different steps have been taken,

NOTE Confidence: 0.934745190909091

00:22:30.270 --> 00:22:31.999
but this slide is not to be

NOTE Confidence: 0.934745190909091

00:22:31.999 --> 00:22:33.790
taken in a sequential way.

NOTE Confidence: 0.934745190909091

00:22:33.790 --> 00:22:36.054
'cause in the end what in reality as

NOTE Confidence: 0.934745190909091

00:22:36.054 --> 00:22:38.731
you know it's messy and we did actually

NOTE Confidence: 0.934745190909091

00:22:38.731 --> 00:22:40.789
different things at the same time.

NOTE Confidence: 0.934745190909091

00:22:40.790 --> 00:22:42.770
OK, but as soon set there is the goal

NOTE Confidence: 0.934745190909091

00:22:42.770 --> 00:22:44.831
of federal and of the Funding Agency

NOTE Confidence: 0.934745190909091

00:22:44.831 --> 00:22:46.850
they want to improve communication,

NOTE Confidence: 0.934745190909091

00:22:46.850 --> 00:22:48.680
right?

NOTE Confidence: 0.934745190909091

00:22:48.680 --> 00:22:50.493
And then we went in there because

NOTE Confidence: 0.934745190909091

00:22:50.493 --> 00:22:52.292
we we filed the project and we

NOTE Confidence: 0.934745190909091

00:22:52.292 --> 00:22:54.205
were there and we did a graphic

NOTE Confidence: 0.934745190909091

00:22:54.205 --> 00:22:56.215
observations in the asylum centers

NOTE Confidence: 0.934745190909091

00:22:56.220 --> 00:22:58.950
even before this project started,

NOTE Confidence: 0.934745190909091

00:22:58.950 --> 00:23:00.045
we found gatekeepers.

NOTE Confidence: 0.934745190909091

00:23:00.045 --> 00:23:01.140
We did interviews,

NOTE Confidence: 0.934745190909091

00:23:01.140 --> 00:23:03.786
we did stakeholder sessions with asylum

NOTE Confidence: 0.934745190909091

00:23:03.786 --> 00:23:06.033
seekers and former asylum seekers

NOTE Confidence: 0.934745190909091

00:23:06.033 --> 00:23:08.475
and we Co created videos actually.

NOTE Confidence: 0.934745190909091

00:23:08.480 --> 00:23:11.310
Just an example to show that it's a it's not,

NOTE Confidence: 0.934745190909091

00:23:11.310 --> 00:23:12.312
UM sequential.

NOTE Confidence: 0.934745190909091

00:23:12.312 --> 00:23:15.819
The Co creation of videos was actually

NOTE Confidence: 0.934745190909091

00:23:15.819 --> 00:23:18.877
a mixture of the observation,

NOTE Confidence: 0.934745190909091

00:23:18.880 --> 00:23:20.908
the stakeholder session, and the production.

NOTE Confidence: 0.934745190909091

00:23:20.910 --> 00:23:22.380
Because we used the production

NOTE Confidence: 0.934745190909091

00:23:22.380 --> 00:23:24.435
of coca duction of videos at the

NOTE Confidence: 0.934745190909091

00:23:24.435 --> 00:23:25.750
graphic tool to get insight,

NOTE Confidence: 0.934745190909091

00:23:25.750 --> 00:23:28.420
different perspectives.

NOTE Confidence: 0.934745190909091

00:23:28.420 --> 00:23:30.502
But there were some, UM, interesting.

NOTE Confidence: 0.934745190909091

00:23:30.502 --> 00:23:32.554
You can call them stumbling blocks,

NOTE Confidence: 0.934745190909091

00:23:32.560 --> 00:23:34.006
but you could also call them

NOTE Confidence: 0.934745190909091

00:23:34.006 --> 00:23:35.266
interesting data that have an

NOTE Confidence: 0.934745190909091

00:23:35.266 --> 00:23:36.506
impact on what you're studying.

NOTE Confidence: 0.934745190909091

00:23:36.510 --> 00:23:38.592
Is that the fact that they

NOTE Confidence: 0.934745190909091

00:23:38.592 --> 00:23:39.633
were hierarchical issues?

NOTE Confidence: 0.934745190909091

00:23:39.640 --> 00:23:41.134
Because we would work together with

NOTE Confidence: 0.934745190909091

00:23:41.134 --> 00:23:42.380
the management of Federal Hill,

NOTE Confidence: 0.934745190909091

00:23:42.380 --> 00:23:44.655
which is a kind of stakeholder involvement.

NOTE Confidence: 0.934745190909091

00:23:44.660 --> 00:23:46.388
But the field the people working in the

NOTE Confidence: 0.934745190909091

00:23:46.388 --> 00:23:48.340
field were not necessarily involved directly,

NOTE Confidence: 0.934745190909091

00:23:48.340 --> 00:23:49.792
so it was in the beginning

NOTE Confidence: 0.934745190909091

00:23:49.792 --> 00:23:50.941
about top down now,

NOTE Confidence: 0.934745190909091

00:23:50.941 --> 00:23:53.650
which turned to be challenging in the end.

NOTE Confidence: 0.863497503333333

00:23:56.280 --> 00:23:58.818
And there was also an important part in this.

NOTE Confidence: 0.863497503333333

00:23:58.820 --> 00:24:00.445
Is the power imbalance that

NOTE Confidence: 0.863497503333333

00:24:00.445 --> 00:24:02.070
there is the power imbalance.

NOTE Confidence: 0.863497503333333

00:24:02.070 --> 00:24:05.630
US versus asylum seekers even though we do

NOTE Confidence: 0.863497503333333

00:24:05.630 --> 00:24:09.228
not want to be in a high cool position.

NOTE Confidence: 0.863497503333333

00:24:09.230 --> 00:24:12.688
Come in front of them, we actually are.

NOTE Confidence: 0.863497503333333

00:24:12.690 --> 00:24:13.806
If you want to involve them,

NOTE Confidence: 0.863497503333333

00:24:13.810 --> 00:24:15.550
can they say no again?

NOTE Confidence: 0.863497503333333

00:24:15.550 --> 00:24:17.769
Do they dare to give their opinion?

NOTE Confidence: 0.863497503333333

00:24:17.770 --> 00:24:20.440
UM, when we give incentives,

NOTE Confidence: 0.863497503333333

00:24:20.440 --> 00:24:21.264
what should we give?

NOTE Confidence: 0.863497503333333

00:24:21.264 --> 00:24:22.088
Should we give it?

NOTE Confidence: 0.863497503333333

00:24:22.090 --> 00:24:24.190
And when we give it to someone,

NOTE Confidence: 0.863497503333333

00:24:24.190 --> 00:24:26.008
should we give it to everybody?

NOTE Confidence: 0.863497503333333

00:24:26.010 --> 00:24:27.258
So we have to be very careful when

NOTE Confidence: 0.863497503333333

00:24:27.258 --> 00:24:27.870
you make videos.

NOTE Confidence: 0.863497503333333

00:24:27.870 --> 00:24:29.046
Can we get back to it?

NOTE Confidence: 0.863497503333333

00:24:29.050 --> 00:24:31.810
Do we make it only in the four

NOTE Confidence: 0.863497503333333

00:24:31.810 --> 00:24:33.130
leading languages or should

NOTE Confidence: 0.863497503333333

00:24:33.130 --> 00:24:35.110
we make it in all languages?

NOTE Confidence: 0.863497503333333

00:24:35.110 --> 00:24:36.172
Because if you only make it

NOTE Confidence: 0.863497503333333

00:24:36.172 --> 00:24:37.589
in in in a few languages,

NOTE Confidence: 0.863497503333333

00:24:37.590 --> 00:24:38.770
you will exclude those people

NOTE Confidence: 0.863497503333333

00:24:38.770 --> 00:24:39.950
who who speak another language.

NOTE Confidence: 0.863497503333333

00:24:39.950 --> 00:24:41.900
So there's a lot of ethical

NOTE Confidence: 0.863497503333333

00:24:41.900 --> 00:24:43.200
issues in their dilemmas.

NOTE Confidence: 0.863497503333333

00:24:43.200 --> 00:24:45.441
And also things we have seen and we have

NOTE Confidence: 0.863497503333333

00:24:45.441 --> 00:24:47.637
been seeing the way people are treated,

NOTE Confidence: 0.863497503333333

00:24:47.640 --> 00:24:50.154
we have some ethical dilemmas because

NOTE Confidence: 0.863497503333333

00:24:50.154 --> 00:24:52.339
we have been witnessed publicly

NOTE Confidence: 0.863497503333333

00:24:52.339 --> 00:24:54.504
as officially as researchers of

NOTE Confidence: 0.863497503333333

00:24:54.504 --> 00:24:56.871
some kind of systemic systematic

NOTE Confidence: 0.863497503333333

00:24:56.871 --> 00:24:59.107
violations of patient rights.

NOTE Confidence: 0.863497503333333

00:24:59.110 --> 00:24:59.995
Belgian patient rights,

NOTE Confidence: 0.863497503333333

00:24:59.995 --> 00:25:02.060
which are the same in the UK.

NOTE Confidence: 0.863497503333333

00:25:02.060 --> 00:25:04.769
So I've been doing research in emergency

NOTE Confidence: 0.863497503333333

00:25:04.769 --> 00:25:07.199
wards and they will see lots of,

NOTE Confidence: 0.863497503333333

00:25:07.200 --> 00:25:09.500
well, things that are bad,

NOTE Confidence: 0.863497503333333

00:25:09.500 --> 00:25:11.635
but my my view on society on

NOTE Confidence: 0.863497503333333

00:25:11.635 --> 00:25:13.410
my own society in Belgium.

NOTE Confidence: 0.863497503333333

00:25:13.410 --> 00:25:16.791
Has changed a bit since we started

NOTE Confidence: 0.863497503333333

00:25:16.791 --> 00:25:18.519
this switch this research because

NOTE Confidence: 0.863497503333333

00:25:18.519 --> 00:25:20.869
you see a lot of things that are a

NOTE Confidence: 0.863497503333333

00:25:20.869 --> 00:25:22.429
result of policy decisions and and,

NOTE Confidence: 0.863497503333333

00:25:22.430 --> 00:25:23.444
uh, ideology.

NOTE Confidence: 0.863497503333333

00:25:23.444 --> 00:25:27.500
So shall we go to the next slides?

NOTE Confidence: 0.863497503333333

00:25:27.500 --> 00:25:28.474
Yes, here.

NOTE Confidence: 0.863497503333333

00:25:28.474 --> 00:25:30.909
Basically now we're going to

NOTE Confidence: 0.863497503333333

00:25:30.909 --> 00:25:32.370
the communication itself.

NOTE Confidence: 0.863497503333333

00:25:32.370 --> 00:25:34.694
So we wanted to create tools to

NOTE Confidence: 0.863497503333333

00:25:34.694 --> 00:25:36.740
communicate or ways to communicate.

NOTE Confidence: 0.863497503333333

00:25:36.740 --> 00:25:37.490
In our case,

NOTE Confidence: 0.863497503333333

00:25:37.490 --> 00:25:39.650
in this case of the presentation it's videos.

NOTE Confidence: 0.863497503333333

00:25:39.650 --> 00:25:41.875
OK, so we wanted those

NOTE Confidence: 0.863497503333333

00:25:41.875 --> 00:25:43.655
videos to be understandable.

NOTE Confidence: 0.863497503333333

00:25:43.660 --> 00:25:44.134
Obviously,

NOTE Confidence: 0.863497503333333

00:25:44.134 --> 00:25:46.030
and recognizable because that's

NOTE Confidence: 0.863497503333333

00:25:46.030 --> 00:25:48.400
important in communication in general.

NOTE Confidence: 0.863497503333333

00:25:48.400 --> 00:25:51.540
As you know, and we had to do a kind

NOTE Confidence: 0.863497503333333

00:25:51.629 --> 00:25:54.769
of minor micro crisis communication.

NOTE Confidence: 0.863497503333333

00:25:54.770 --> 00:25:56.240
Because when there's a big crisis like

NOTE Confidence: 0.863497503333333

00:25:56.240 --> 00:25:57.588
COVID or whatever people talk about,

NOTE Confidence: 0.863497503333333

00:25:57.590 --> 00:26:00.544
how should we communicate in mass media?

NOTE Confidence: 0.863497503333333

00:26:00.550 --> 00:26:01.638
But actually these people

NOTE Confidence: 0.863497503333333

00:26:01.638 --> 00:26:03.700
I'm I do not how it feels,

NOTE Confidence: 0.863497503333333

00:26:03.700 --> 00:26:06.188
because luckily I've not been one of them.

NOTE Confidence: 0.863497503333333

00:26:06.190 --> 00:26:09.504
But the stories I've heard, and as you know,

NOTE Confidence: 0.863497503333333

00:26:09.504 --> 00:26:10.942
we've seen dramatic scenes, uh,

NOTE Confidence: 0.863497503333333

00:26:10.942 --> 00:26:13.326
over the last years, weeks, days.

NOTE Confidence: 0.863497503333333

00:26:13.326 --> 00:26:14.910
Uhm, these people.

NOTE Confidence: 0.863497503333333

00:26:14.910 --> 00:26:16.910
They enter their stressed,

NOTE Confidence: 0.863497503333333

00:26:16.910 --> 00:26:19.354
hungry and all the things that they

NOTE Confidence: 0.863497503333333

00:26:19.354 --> 00:26:21.499
may have experienced so their cognitive

NOTE Confidence: 0.863497503333333

00:26:21.499 --> 00:26:23.839
capacity may be lower than normal.

NOTE Confidence: 0.863497503333333

00:26:23.840 --> 00:26:25.569
Sleeping on the streets and call anyway,

NOTE Confidence: 0.863497503333333

00:26:25.570 --> 00:26:27.298
you know that story,

NOTE Confidence: 0.863497503333333

00:26:27.298 --> 00:26:29.458
so we needed to have.

NOTE Confidence: 0.863497503333333

00:26:29.460 --> 00:26:31.098
And another thing is they don't

NOTE Confidence: 0.863497503333333

00:26:31.098 --> 00:26:32.933
know what will happen to them once

NOTE Confidence: 0.863497503333333

00:26:32.933 --> 00:26:34.632
they enter in this asylum center

NOTE Confidence: 0.863497503333333

00:26:34.632 --> 00:26:36.587
and they get literally processed.

NOTE Confidence: 0.863497503333333

00:26:36.590 --> 00:26:37.850
We know now because I just

NOTE Confidence: 0.863497503333333

00:26:37.850 --> 00:26:38.690
explained it to you.

NOTE Confidence: 0.863497503333333

00:26:38.690 --> 00:26:38.981
OK,

NOTE Confidence: 0.863497503333333

00:26:38.981 --> 00:26:41.309
and what we learned was that when we

NOTE Confidence: 0.863497503333333

00:26:41.309 --> 00:26:43.226
interviewed them when they spoke French,

NOTE Confidence: 0.863497503333333

00:26:43.230 --> 00:26:45.010
for instance French speaking African.

NOTE Confidence: 0.863497503333333

00:26:45.010 --> 00:26:46.920
So I spoke a bit French they could relate to

NOTE Confidence: 0.867813373478261

00:26:46.973 --> 00:26:48.573
the staff and ask what was going to

NOTE Confidence: 0.867813373478261

00:26:48.573 --> 00:26:50.070
happen and in crisis communication.

NOTE Confidence: 0.867813373478261

00:26:50.070 --> 00:26:51.085
This is what we want to know.

NOTE Confidence: 0.867813373478261

00:26:51.090 --> 00:26:53.239
People want to know what happens next.

NOTE Confidence: 0.867813373478261

00:26:53.240 --> 00:26:54.536
But you should give enough information,

NOTE Confidence: 0.867813373478261

00:26:54.540 --> 00:26:56.020
but not too much information.

NOTE Confidence: 0.867813373478261

00:26:56.020 --> 00:26:57.772
But when we realized that when

NOTE Confidence: 0.867813373478261

00:26:57.772 --> 00:26:58.940
people spoke other languages

NOTE Confidence: 0.867813373478261

00:26:58.994 --> 00:27:00.579
down the languages spoken there,

NOTE Confidence: 0.867813373478261

00:27:00.580 --> 00:27:02.330
a lot of as we say, cowboy stories,

NOTE Confidence: 0.867813373478261

00:27:02.330 --> 00:27:05.170
rumors at the day itself would start going

NOTE Confidence: 0.867813373478261

00:27:05.240 --> 00:27:07.508
around and people would get stressed.

NOTE Confidence: 0.867813373478261

00:27:07.510 --> 00:27:09.254
So we have to look at the contents

NOTE Confidence: 0.867813373478261

00:27:09.254 --> 00:27:10.730
and the way we communicate.

NOTE Confidence: 0.867813373478261

00:27:10.730 --> 00:27:12.302
Another thing is which we previously

NOTE Confidence: 0.867813373478261

00:27:12.302 --> 00:27:14.532
learned in the Ed and which is also

NOTE Confidence: 0.867813373478261

00:27:14.532 --> 00:27:15.937
known in communication in general,

NOTE Confidence: 0.867813373478261

00:27:15.940 --> 00:27:18.187
that since those people are very stressed,

NOTE Confidence: 0.867813373478261

00:27:18.190 --> 00:27:20.350
we must at least try to provide them

NOTE Confidence: 0.867813373478261

00:27:20.350 --> 00:27:22.598
with a message that is agreeable,

NOTE Confidence: 0.867813373478261

00:27:22.600 --> 00:27:22.923
welcoming.

NOTE Confidence: 0.867813373478261

00:27:22.923 --> 00:27:25.184
So at least they can have some

NOTE Confidence: 0.867813373478261

00:27:25.184 --> 00:27:27.817
kind of common frames at least

NOTE Confidence: 0.867813373478261

00:27:27.817 --> 00:27:29.257
understand what's happening.

NOTE Confidence: 0.867813373478261

00:27:29.260 --> 00:27:31.654
And another thing is what we did

NOTE Confidence: 0.867813373478261

00:27:31.654 --> 00:27:35.052
here is we wanted to have both the

NOTE Confidence: 0.867813373478261

00:27:35.052 --> 00:27:37.948
experience of the staff and of the.

NOTE Confidence: 0.867813373478261

00:27:37.950 --> 00:27:39.260
Asylum seekers, as you know,

NOTE Confidence: 0.867813373478261

00:27:39.260 --> 00:27:40.034
because UM,

NOTE Confidence: 0.867813373478261

00:27:40.034 --> 00:27:41.969
their views are very important

NOTE Confidence: 0.867813373478261

00:27:41.969 --> 00:27:44.097
because they tell us what to do,

NOTE Confidence: 0.867813373478261

00:27:44.100 --> 00:27:46.590
what we shoot too cool.

NOTE Confidence: 0.81671909

00:27:51.010 --> 00:27:52.850
OK shall we come because

NOTE Confidence: 0.81671909

00:27:52.850 --> 00:27:54.690
I'm just checking time now?

NOTE Confidence: 0.81671909

00:27:54.690 --> 00:27:57.060
Shall we briefly show an

NOTE Confidence: 0.81671909

00:27:57.060 --> 00:27:59.430
example of an animation video?

NOTE Confidence: 0.81671909

00:27:59.430 --> 00:28:01.210
The first one, for instance,

NOTE Confidence: 0.81671909

00:28:01.210 --> 00:28:03.110
maybe for examples very briefly.

NOTE Confidence: 0.81671909

00:28:03.110 --> 00:28:05.060
Yeah, just we thought it might

NOTE Confidence: 0.81671909

00:28:05.060 --> 00:28:07.211
be useful for you to just have

NOTE Confidence: 0.81671909

00:28:07.211 --> 00:28:09.017
a look at an example of a

NOTE Confidence: 0.81671909

00:28:09.085 --> 00:28:11.188
multilingual information video.

NOTE Confidence: 0.81671909

00:28:11.190 --> 00:28:12.947
In fact, you will see two styles.

NOTE Confidence: 0.81671909

00:28:12.950 --> 00:28:15.752
The first one is really 100% animation

NOTE Confidence: 0.81671909

00:28:15.752 --> 00:28:19.880
and the second one is a combination of real.

NOTE Confidence: 0.81671909

00:28:19.880 --> 00:28:23.310
Footage and an animated figure.

NOTE Confidence: 0.81671909

00:28:23.310 --> 00:28:27.348
The first video talks about vaccination.

NOTE Confidence: 0.81671909

00:28:27.350 --> 00:28:29.667
A tone also told you in the

NOTE Confidence: 0.81671909

00:28:29.667 --> 00:28:31.678
beginning of the presentation that

NOTE Confidence: 0.81671909

00:28:31.678 --> 00:28:34.452
in fact vaccination is part of

NOTE Confidence: 0.81671909

00:28:34.452 --> 00:28:37.200
the intake flow during day zero

NOTE Confidence: 0.81671909

00:28:37.288 --> 00:28:39.408
at the arrival center OK.

NOTE Confidence: 0.927154702

00:28:42.580 --> 00:28:43.870
This one is in Russian.

NOTE Confidence: 0.816714833333333

00:28:54.050 --> 00:28:54.930
OK, just a question.

NOTE Confidence: 0.816714833333333

00:28:54.930 --> 00:28:56.030
Can you hear the sound?

NOTE Confidence: 0.816714833333333

00:28:56.030 --> 00:28:58.347
Because I noticed that I didn't share

NOTE Confidence: 0.816714833333333

00:28:58.347 --> 00:29:01.130
this sounds so, uh, I'll do it again.

NOTE Confidence: 0.816714833333333

00:29:01.130 --> 00:29:03.065
I can hear it. Ah, OK,

NOTE Confidence: 0.816714833333333

00:29:03.065 --> 00:29:06.865
I'm afraid I can't from where I am.

NOTE Confidence: 0.816714833333333

00:29:06.870 --> 00:29:07.862
OK, wait a minute,

NOTE Confidence: 0.816714833333333

00:29:07.862 --> 00:29:08.958
I'll, I'll do it again.

NOTE Confidence: 0.92608449

00:29:13.900 --> 00:29:17.034
Can you hear it? Yes, I'm afraid not.

NOTE Confidence: 0.92608449

00:29:17.034 --> 00:29:19.680
If if people could just quickly put

NOTE Confidence: 0.92608449

00:29:19.761 --> 00:29:22.434
in the chat yes or no and then we'll

NOTE Confidence: 0.92608449

00:29:22.434 --> 00:29:24.809
see if most people can hear it.

NOTE Confidence: 0.93863076

00:29:28.090 --> 00:29:28.480
And.

NOTE Confidence: 0.619629175

00:29:30.510 --> 00:29:32.830
What's in that's here.

NOTE Confidence: 0.619629175

00:29:32.830 --> 00:29:36.613
OK, OK, yeah. So that's OK.

NOTE Confidence: 0.619629175

00:29:36.613 --> 00:29:38.839
I'm going to post this fragment.

NOTE Confidence: 0.619629175

00:29:38.840 --> 00:29:40.696
It's just to give you an idea right?

NOTE Confidence: 0.619629175

00:29:40.700 --> 00:29:45.278
And the second video is dumb,

NOTE Confidence: 0.619629175

00:29:45.280 --> 00:29:48.460
gives information about the scam,

NOTE Confidence: 0.619629175

00:29:48.460 --> 00:29:50.546
which is also a crucial step in.

NOTE Confidence: 0.619629175

00:29:50.550 --> 00:29:51.686
During the intake flow,

NOTE Confidence: 0.619629175

00:29:51.686 --> 00:29:52.538
the medical intake.

NOTE Confidence: 0.619629175

00:29:52.540 --> 00:29:56.124
In fact this one is in Spanish.

NOTE Confidence: 0.542737945

00:30:04.220 --> 00:30:09.400
Almost certainly. Yeah, but.

NOTE Confidence: 0.542737945

00:30:09.400 --> 00:30:12.460
Cuz please else and they yell.

NOTE Confidence: 0.420836495

00:30:19.200 --> 00:30:22.449
Persona is a scene. If they do.

NOTE Confidence: 0.54561704

00:30:37.280 --> 00:30:37.830
System.

NOTE Confidence: 0.913969794615384

00:30:40.140 --> 00:30:41.946
OK, I'll pose it here and then

NOTE Confidence: 0.913969794615384

00:30:41.946 --> 00:30:44.420
we go to the next slide. OK tune.

NOTE Confidence: 0.914701165

00:30:47.730 --> 00:30:52.090
Go ahead your microphone. There we are.

NOTE Confidence: 0.914701165

00:30:52.090 --> 00:30:54.515
Uhm, we we showed what you've just seen

NOTE Confidence: 0.914701165

00:30:54.515 --> 00:30:56.819
and I will show how we came to these

NOTE Confidence: 0.914701165

00:30:56.890 --> 00:30:59.020
films and and the topics actually.

NOTE Confidence: 0.914701165

00:30:59.020 --> 00:31:00.348
So they're making office.

NOTE Confidence: 0.914701165

00:31:00.348 --> 00:31:01.676
Actually the ethnographic journey,

NOTE Confidence: 0.914701165

00:31:01.680 --> 00:31:02.700
whatever you want to call it,

NOTE Confidence: 0.914701165

00:31:02.700 --> 00:31:04.464
I called them to graphic journey because

NOTE Confidence: 0.914701165

00:31:04.464 --> 00:31:06.514
to me it was or qualitative research as

NOTE Confidence: 0.914701165

00:31:06.514 --> 00:31:08.625
we saw in some of the previous slides

NOTE Confidence: 0.914701165

00:31:08.625 --> 00:31:10.536
that we we were to do stakeholder

NOTE Confidence: 0.914701165

00:31:10.540 --> 00:31:13.330
sessions with asylum seekers and and

NOTE Confidence: 0.914701165

00:31:13.330 --> 00:31:15.780
observation in the sentence itself.

NOTE Confidence: 0.914701165

00:31:15.780 --> 00:31:18.968
And during the observations.

NOTE Confidence: 0.914701165

00:31:18.968 --> 00:31:23.750
In the asylum center there was

NOTE Confidence: 0.914701165

00:31:23.750 --> 00:31:25.164
a there was stuff we told us.

NOTE Confidence: 0.914701165

00:31:25.170 --> 00:31:27.218
Well, maybe you can do something about the

NOTE Confidence: 0.914701165

00:31:27.218 --> 00:31:28.588
vaccinations because we have two vaccine.

NOTE Confidence: 0.914701165

00:31:28.590 --> 00:31:30.410
They have to give them the job

NOTE Confidence: 0.914701165

00:31:30.410 --> 00:31:31.770
and they don't know why.

NOTE Confidence: 0.914701165

00:31:31.770 --> 00:31:33.457
And people are very panicked and I

NOTE Confidence: 0.914701165

00:31:33.457 --> 00:31:34.975
have ethical concerns with its staff

NOTE Confidence: 0.914701165

00:31:34.975 --> 00:31:36.469
members said because I work normally,

NOTE Confidence: 0.914701165

00:31:36.470 --> 00:31:38.430
we should inform them and I just

NOTE Confidence: 0.914701165

00:31:38.430 --> 00:31:40.266
getting the job and not knowing

NOTE Confidence: 0.914701165

00:31:40.266 --> 00:31:41.910
why this was before COVID.

NOTE Confidence: 0.914701165

00:31:41.910 --> 00:31:45.215
OK so he said OK,

NOTE Confidence: 0.914701165

00:31:45.215 --> 00:31:47.200
let's make some video on it and the

NOTE Confidence: 0.914701165

00:31:47.200 --> 00:31:49.153
making of this video will allow us

NOTE Confidence: 0.914701165

00:31:49.153 --> 00:31:51.138
because when we do it with both staff.

NOTE Confidence: 0.914701165

00:31:51.140 --> 00:31:53.513
And the asylum seekers it will allow

NOTE Confidence: 0.914701165

00:31:53.513 --> 00:31:56.288
us the making of the storyboard whole

NOTE Confidence: 0.914701165

00:31:56.288 --> 00:31:58.955
process to get at least different

NOTE Confidence: 0.914701165

00:31:58.955 --> 00:32:02.210
perspectives on what they should be in there.

NOTE Confidence: 0.914701165

00:32:02.210 --> 00:32:03.656
To give an example of the

NOTE Confidence: 0.914701165

00:32:03.656 --> 00:32:04.138
institutional perspective,

NOTE Confidence: 0.914701165

00:32:04.140 --> 00:32:05.988
you can also look at Mishler

NOTE Confidence: 0.914701165

00:32:05.988 --> 00:32:07.220
Medical World live world,

NOTE Confidence: 0.914701165

00:32:07.220 --> 00:32:07.942
for instance.

NOTE Confidence: 0.914701165

00:32:07.942 --> 00:32:09.386
The institutional perspective is

NOTE Confidence: 0.914701165

00:32:09.386 --> 00:32:11.579
that the man the asylum seekers

NOTE Confidence: 0.914701165

00:32:11.579 --> 00:32:13.299
should stand properly in front

NOTE Confidence: 0.914701165

00:32:13.299 --> 00:32:15.248
of the breasts of the scanner.

NOTE Confidence: 0.914701165

00:32:15.250 --> 00:32:16.527
As you can see here, right?

NOTE Confidence: 0.914701165

00:32:16.527 --> 00:32:18.583
Because they need to have a proper picture.

NOTE Confidence: 0.914701165

00:32:18.590 --> 00:32:19.418
That's their concern.

NOTE Confidence: 0.914701165

00:32:19.418 --> 00:32:21.650
Of course they want people to feel well.

NOTE Confidence: 0.914701165

00:32:21.650 --> 00:32:23.477
And everything, but that's the major concern.

NOTE Confidence: 0.914701165

00:32:23.480 --> 00:32:26.035
So we need to give those instructions.

NOTE Confidence: 0.914701165

00:32:26.040 --> 00:32:28.532
But actually what we learned from the

NOTE Confidence: 0.914701165

00:32:28.532 --> 00:32:30.907
applicants is that they said we'd have

NOTE Confidence: 0.914701165

00:32:30.907 --> 00:32:33.349
to get undressed and we don't know why

NOTE Confidence: 0.914701165

00:32:33.350 --> 00:32:35.408
this is still happening as we speak, right?

NOTE Confidence: 0.914701165

00:32:35.408 --> 00:32:37.488
We don't know why people are

NOTE Confidence: 0.914701165

00:32:37.488 --> 00:32:38.908
panicking and they get scared.

NOTE Confidence: 0.914701165

00:32:38.910 --> 00:32:41.059
And, you know, where should I put

NOTE Confidence: 0.914701165

00:32:41.059 --> 00:32:43.228
my clothes in the changing room?

NOTE Confidence: 0.914701165

00:32:43.230 --> 00:32:44.724
And it's like in a in a swimming pool,

NOTE Confidence: 0.914701165

00:32:44.730 --> 00:32:45.930
but it's not a swimming pool,

NOTE Confidence: 0.914701165

00:32:45.930 --> 00:32:47.866
so they don't know what's going to happen.

NOTE Confidence: 0.914701165

00:32:47.870 --> 00:32:49.575
OK,

NOTE Confidence: 0.914701165

00:32:49.575 --> 00:32:51.280
so.

NOTE Confidence: 0.914701165

00:32:51.280 --> 00:32:53.464
Can can we go to the next,

NOTE Confidence: 0.914701165

00:32:53.470 --> 00:32:54.370
uh,

NOTE Confidence: 0.914701165

00:32:54.370 --> 00:32:55.270
slides?

NOTE Confidence: 0.81498299

00:32:59.690 --> 00:33:04.378
So. In these observations, as I set up,

NOTE Confidence: 0.81498299

00:33:04.380 --> 00:33:09.004
we got the input for the initial UM.

NOTE Confidence: 0.81498299

00:33:09.010 --> 00:33:11.325
I'm for the initial communicative

NOTE Confidence: 0.81498299

00:33:11.325 --> 00:33:13.177
event for a vaccination.

NOTE Confidence: 0.81498299

00:33:13.180 --> 00:33:15.424
OK, so we got together with

NOTE Confidence: 0.81498299

00:33:15.424 --> 00:33:16.546
asylum seekers afterwards.

NOTE Confidence: 0.81498299

00:33:16.550 --> 00:33:18.782
I mean people who are exilim

NOTE Confidence: 0.81498299

00:33:18.782 --> 00:33:20.270
seekers in stakeholder sessions,

NOTE Confidence: 0.81498299

00:33:20.270 --> 00:33:22.055
and there we were going to create

NOTE Confidence: 0.81498299

00:33:22.055 --> 00:33:23.359
the videos together with them.

NOTE Confidence: 0.81498299

00:33:23.360 --> 00:33:25.790
The animations in this case OK.

NOTE Confidence: 0.81498299

00:33:25.790 --> 00:33:27.720
And as we can see,

NOTE Confidence: 0.81498299

00:33:27.720 --> 00:33:29.659
this is kind of the Co construction.

NOTE Confidence: 0.81498299

00:33:29.660 --> 00:33:31.800
What we call it as we see in the next slide.

NOTE Confidence: 0.856350142142857

00:33:33.950 --> 00:33:36.654
We had the first step on this vaccination

NOTE Confidence: 0.856350142142857

00:33:36.654 --> 00:33:39.018
with the staff from Ferris wheel,

NOTE Confidence: 0.856350142142857

00:33:39.020 --> 00:33:40.982
right medical staff and here you'll

NOTE Confidence: 0.856350142142857

00:33:40.982 --> 00:33:42.887
see the explanations on patient

NOTE Confidence: 0.856350142142857

00:33:42.887 --> 00:33:44.507
information patient medication.

NOTE Confidence: 0.856350142142857

00:33:44.510 --> 00:33:45.730
So what's the vaccine like?

NOTE Confidence: 0.856350142142857

00:33:45.730 --> 00:33:47.143
Why do you need? Why do you need it?

NOTE Confidence: 0.856350142142857

00:33:47.150 --> 00:33:48.650
This whole kind of explanation.

NOTE Confidence: 0.856350142142857

00:33:48.650 --> 00:33:51.248
OK, and we had some adaptations.

NOTE Confidence: 0.856350142142857

00:33:51.250 --> 00:33:53.368
So we created the starting script.

NOTE Confidence: 0.856350142142857

00:33:53.370 --> 00:33:56.886
OK, we created a first storyboard.

NOTE Confidence: 0.856350142142857

00:33:56.890 --> 00:33:59.506
OK, and then we went to sit together

NOTE Confidence: 0.856350142142857

00:33:59.506 --> 00:34:01.769
with different people who were asylum

NOTE Confidence: 0.856350142142857

00:34:01.769 --> 00:34:04.079
seekers and former asylum seekers who

NOTE Confidence: 0.856350142142857

00:34:04.146 --> 00:34:06.378
had gone themselves through the whole

NOTE Confidence: 0.856350142142857

00:34:06.378 --> 00:34:09.694
process so they knew what it was like

NOTE Confidence: 0.856350142142857

00:34:09.694 --> 00:34:12.430
getting a jab without knowing why.

NOTE Confidence: 0.856350142142857

00:34:12.430 --> 00:34:14.159
OK, and I knew what it was,

NOTE Confidence: 0.856350142142857

00:34:14.160 --> 00:34:15.970
what it felt like OK,

NOTE Confidence: 0.856350142142857

00:34:15.970 --> 00:34:19.575
and we actually had to we we.

NOTE Confidence: 0.856350142142857

00:34:19.580 --> 00:34:22.130
We wanted to come not only

NOTE Confidence: 0.856350142142857

00:34:22.130 --> 00:34:23.830
translate it from institutional

NOTE Confidence: 0.856350142142857

00:34:23.911 --> 00:34:26.476
language to more informal language.

NOTE Confidence: 0.856350142142857

00:34:26.480 --> 00:34:27.040
That's what.

NOTE Confidence: 0.856350142142857

00:34:27.040 --> 00:34:29.000
We already did into French into English,

NOTE Confidence: 0.856350142142857

00:34:29.000 --> 00:34:31.424
at least according to the plain language use.

NOTE Confidence: 0.856350142142857

00:34:31.430 --> 00:34:34.589
OK, we also wanted wanted it to sound not

NOTE Confidence: 0.856350142142857

00:34:34.589 --> 00:34:38.058
too institutional and not too professional.

NOTE Confidence: 0.856350142142857

00:34:38.060 --> 00:34:39.570
What I mean by professional,

NOTE Confidence: 0.856350142142857

00:34:39.570 --> 00:34:41.868
like for instance, whatever BBC English

NOTE Confidence: 0.856350142142857

00:34:41.868 --> 00:34:44.149
and someone talking in the street,

NOTE Confidence: 0.856350142142857

00:34:44.150 --> 00:34:45.725
you know it's it can be intimidating.

NOTE Confidence: 0.856350142142857

00:34:45.730 --> 00:34:47.306
Or in the interpreters

NOTE Confidence: 0.856350142142857

00:34:47.306 --> 00:34:48.444
World II teach interrupting,

NOTE Confidence: 0.856350142142857

00:34:48.444 --> 00:34:50.180
having two with all the more standard

NOTE Confidence: 0.856350142142857

00:34:50.230 --> 00:34:51.640
language and all the fancy things.

NOTE Confidence: 0.856350142142857

00:34:51.640 --> 00:34:52.234
It's intimidating.

NOTE Confidence: 0.856350142142857

00:34:52.234 --> 00:34:53.719
It's not a fun thing,

NOTE Confidence: 0.856350142142857

00:34:53.720 --> 00:34:57.002
so we asked them to explain them.

NOTE Confidence: 0.856350142142857

00:34:57.002 --> 00:34:58.759
And we were sitting together with them.

NOTE Confidence: 0.856350142142857

00:34:58.760 --> 00:35:01.154
Could maybe we can go to the

NOTE Confidence: 0.856350142142857

00:35:01.154 --> 00:35:02.180
next slide already?

NOTE Confidence: 0.856350142142857

00:35:02.180 --> 00:35:03.176
We asked them.

NOTE Confidence: 0.856350142142857

00:35:03.176 --> 00:35:05.500
Please can you turn it into for

NOTE Confidence: 0.856350142142857

00:35:05.575 --> 00:35:07.980
instance Arabic but into spoken

NOTE Confidence: 0.856350142142857

00:35:07.980 --> 00:35:09.904
Arabic in different regions,

NOTE Confidence: 0.856350142142857

00:35:09.910 --> 00:35:11.542
different fashions and explaining

NOTE Confidence: 0.856350142142857

00:35:11.542 --> 00:35:13.990
as if you were explaining it

NOTE Confidence: 0.856350142142857

00:35:14.060 --> 00:35:15.860
to your auntie when she would

NOTE Confidence: 0.856350142142857

00:35:15.860 --> 00:35:18.568
go to facil because one of the.

NOTE Confidence: 0.856350142142857

00:35:18.568 --> 00:35:19.924
Or your neighbors.

NOTE Confidence: 0.856350142142857

00:35:19.930 --> 00:35:21.294
One of the challenges,

NOTE Confidence: 0.856350142142857

00:35:21.294 --> 00:35:21.976
for instance,

NOTE Confidence: 0.856350142142857

00:35:21.980 --> 00:35:25.900
was and that there was some kind of

NOTE Confidence: 0.856350142142857

00:35:25.900 --> 00:35:27.708
linguistic competition because they all,

NOTE Confidence: 0.856350142142857

00:35:27.708 --> 00:35:27.984
well,

NOTE Confidence: 0.856350142142857

00:35:27.984 --> 00:35:29.640
they seem to be wanting to,

NOTE Confidence: 0.856350142142857

00:35:29.640 --> 00:35:31.256
which is a normal thing to show off

NOTE Confidence: 0.856350142142857

00:35:31.256 --> 00:35:32.837
that they could all speak properly.

NOTE Confidence: 0.856350142142857

00:35:32.840 --> 00:35:34.460
Arabic say they wanted to have

NOTE Confidence: 0.856350142142857

00:35:34.460 --> 00:35:35.944
the best Arabic possible and

NOTE Confidence: 0.856350142142857

00:35:35.944 --> 00:35:37.356
the best pronunciation possible,

NOTE Confidence: 0.856350142142857

00:35:37.360 --> 00:35:38.878
but that's not what we wanted.

NOTE Confidence: 0.856350142142857

00:35:38.880 --> 00:35:40.644
So by seeing them explaining it

NOTE Confidence: 0.856350142142857

00:35:40.644 --> 00:35:42.720
to someone who may not have had

NOTE Confidence: 0.856350142142857

00:35:42.720 --> 00:35:44.115
the same training as you,

NOTE Confidence: 0.856350142142857

00:35:44.120 --> 00:35:46.192
who just arrives here,

NOTE Confidence: 0.856350142142857

00:35:46.192 --> 00:35:48.782
what language would you use?

NOTE Confidence: 0.856350142142857

00:35:48.790 --> 00:35:51.520
So we would have this tool fault

NOTE Confidence: 0.856350142142857

00:35:51.520 --> 00:35:53.090
translation and then we would have

NOTE Confidence: 0.856350142142857

00:35:53.090 --> 00:35:54.591
a buddy system because we would

NOTE Confidence: 0.856350142142857

00:35:54.591 --> 00:35:55.921
have to check the translation

NOTE Confidence: 0.856350142142857

00:35:55.921 --> 00:35:57.644
so they would work together and

NOTE Confidence: 0.856350142142857

00:35:57.644 --> 00:35:58.860
discuss on the messages.

NOTE Confidence: 0.856350142142857

00:35:58.860 --> 00:35:59.210
OK,

NOTE Confidence: 0.856350142142857

00:35:59.210 --> 00:36:01.310
and for instance we saw the

NOTE Confidence: 0.856350142142857

00:36:01.310 --> 00:36:03.580
soft change in Russian accent.

NOTE Confidence: 0.856350142142857

00:36:03.580 --> 00:36:05.128
They told me he's from China,

NOTE Confidence: 0.856350142142857

00:36:05.130 --> 00:36:05.590
I know,

NOTE Confidence: 0.856350142142857

00:36:05.590 --> 00:36:06.740
but I wouldn't recognize it

NOTE Confidence: 0.856350142142857

00:36:06.740 --> 00:36:08.110
because I can't speak Russian.

NOTE Confidence: 0.856350142142857

00:36:08.110 --> 00:36:10.350
But as we were recording it in

NOTE Confidence: 0.856350142142857

00:36:10.350 --> 00:36:12.409
the side effects that you can't,

NOTE Confidence: 0.856350142142857

00:36:12.410 --> 00:36:13.418
you haven't seen it.

NOTE Confidence: 0.856350142142857

00:36:13.418 --> 00:36:14.930
But there are some side effects

NOTE Confidence: 0.856350142142857

00:36:14.988 --> 00:36:16.689
in the we talk about side effects

NOTE Confidence: 0.856350142142857

00:36:16.689 --> 00:36:17.718
in the animation and.

NOTE Confidence: 0.856350142142857

00:36:17.718 --> 00:36:20.400
We say yeah, you may have some side effects,

NOTE Confidence: 0.856350142142857

00:36:20.400 --> 00:36:22.256
but it will go away after a few

NOTE Confidence: 0.856350142142857

00:36:22.256 --> 00:36:23.878
days and he said how can we

NOTE Confidence: 0.856350142142857

00:36:23.878 --> 00:36:24.978
add that it's OK to

NOTE Confidence: 0.893100012666667

00:36:25.040 --> 00:36:27.070
contact the doctor because I was in

NOTE Confidence: 0.893100012666667

00:36:27.070 --> 00:36:29.050
the center and I didn't know I could

NOTE Confidence: 0.893100012666667

00:36:29.050 --> 00:36:30.684
contact the doctor with my side effects

NOTE Confidence: 0.893100012666667

00:36:30.684 --> 00:36:32.336
and I really panicked so we added

NOTE Confidence: 0.893100012666667

00:36:32.336 --> 00:36:33.924
that just to give a small example.

NOTE Confidence: 0.893100012666667

00:36:33.924 --> 00:36:36.542
OK, so we recorded those and also

NOTE Confidence: 0.893100012666667

00:36:36.542 --> 00:36:39.671
as we were doing these sessions with

NOTE Confidence: 0.893100012666667

00:36:39.671 --> 00:36:43.029
the asylum seekers they told us hey

NOTE Confidence: 0.893100012666667

00:36:43.029 --> 00:36:45.479
you're talking about vaccination now.

NOTE Confidence: 0.893100012666667

00:36:45.480 --> 00:36:47.896
That's a good one, but you should do

NOTE Confidence: 0.893100012666667

00:36:47.896 --> 00:36:49.549
something about the TB screening.

NOTE Confidence: 0.893100012666667

00:36:49.550 --> 00:36:51.111
Because we need to get some screening

NOTE Confidence: 0.893100012666667

00:36:51.111 --> 00:36:52.370
and everybody spent not everybody.

NOTE Confidence: 0.893100012666667

00:36:52.370 --> 00:36:53.966
A lot of people are panicking.

NOTE Confidence: 0.893100012666667

00:36:53.970 --> 00:36:56.064
Even women have to get fully

NOTE Confidence: 0.893100012666667

00:36:56.064 --> 00:36:58.119
undressed and they don't know why.

NOTE Confidence: 0.893100012666667

00:36:58.120 --> 00:36:59.520
Imagine this with everything

NOTE Confidence: 0.893100012666667

00:36:59.520 --> 00:37:00.920
people have already experienced.

NOTE Confidence: 0.893100012666667

00:37:00.920 --> 00:37:02.600
This leader very likely to

NOTE Confidence: 0.893100012666667

00:37:02.600 --> 00:37:03.944
have been physically abused,

NOTE Confidence: 0.893100012666667

00:37:03.950 --> 00:37:05.492
and everything that happens to these

NOTE Confidence: 0.893100012666667

00:37:05.492 --> 00:37:06.979
people so they don't know why.

NOTE Confidence: 0.893100012666667

00:37:06.980 --> 00:37:08.786
So we should do something about it.

NOTE Confidence: 0.893100012666667

00:37:08.790 --> 00:37:12.075
So hence we started in the same way we

NOTE Confidence: 0.893100012666667

00:37:12.075 --> 00:37:14.511
produced this video on the TB screening,

NOTE Confidence: 0.893100012666667

00:37:14.511 --> 00:37:17.097
and there's lots of other ethical

NOTE Confidence: 0.893100012666667

00:37:17.097 --> 00:37:19.788
issues we have with that as well.

NOTE Confidence: 0.893100012666667

00:37:19.790 --> 00:37:23.158
So finally this was kind of Co constructed.

NOTE Confidence: 0.893100012666667

00:37:23.160 --> 00:37:26.732
We had these two videos but it was

NOTE Confidence: 0.893100012666667

00:37:26.732 --> 00:37:28.788
actually jointly Co constructed.

NOTE Confidence: 0.893100012666667

00:37:28.790 --> 00:37:31.959
I'll explain to you why I'm saying

NOTE Confidence: 0.893100012666667

00:37:31.959 --> 00:37:34.332
this so we had these two videos

NOTE Confidence: 0.893100012666667

00:37:34.332 --> 00:37:36.018
and they kind of good,

NOTE Confidence: 0.893100012666667

00:37:36.020 --> 00:37:37.496
maybe partly fill in a gap.

NOTE Confidence: 0.893100012666667

00:37:37.500 --> 00:37:39.663
At least we could try in systematic

NOTE Confidence: 0.893100012666667

00:37:39.663 --> 00:37:41.316
violation of Belgian patient rights

NOTE Confidence: 0.893100012666667

00:37:41.316 --> 00:37:43.302
because we gave some information that

NOTE Confidence: 0.893100012666667

00:37:43.302 --> 00:37:45.905
many of them were not getting as we speak.

NOTE Confidence: 0.893100012666667

00:37:45.910 --> 00:37:47.718
We we saw it.

NOTE Confidence: 0.893100012666667

00:37:47.718 --> 00:37:50.456
Uhm, so me and my colleague Karima.

NOTE Confidence: 0.893100012666667

00:37:50.460 --> 00:37:52.238
We went to go and observe during

NOTE Confidence: 0.893100012666667

00:37:52.238 --> 00:37:53.580
the day not observed.

NOTE Confidence: 0.893100012666667

00:37:53.580 --> 00:37:55.379
We went to show in the waiting

NOTE Confidence: 0.893100012666667

00:37:55.379 --> 00:37:56.640
hall on our tablet.

NOTE Confidence: 0.893100012666667

00:37:56.640 --> 00:37:59.349
We want to show them the different

NOTE Confidence: 0.893100012666667

00:37:59.349 --> 00:38:00.946
videos vaccination videos.

NOTE Confidence: 0.893100012666667

00:38:00.946 --> 00:38:04.564
OK was interesting but you know.

NOTE Confidence: 0.893100012666667

00:38:04.570 --> 00:38:06.294
Some anecdotal evidence or

NOTE Confidence: 0.893100012666667

00:38:06.294 --> 00:38:07.587
information we got,

NOTE Confidence: 0.893100012666667

00:38:07.590 --> 00:38:09.838
but then a few days later we got

NOTE Confidence: 0.893100012666667

00:38:09.838 --> 00:38:11.775
some mail from the deputy manager

NOTE Confidence: 0.893100012666667

00:38:11.775 --> 00:38:14.080
of the of the center said wow,

NOTE Confidence: 0.893100012666667

00:38:14.080 --> 00:38:14.282
yeah,

NOTE Confidence: 0.893100012666667

00:38:14.282 --> 00:38:16.100
the staff told me that the day that you

NOTE Confidence: 0.893100012666667

00:38:16.150 --> 00:38:17.740
weren't waiting hold people wear less

NOTE Confidence: 0.893100012666667

00:38:17.740 --> 00:38:20.800
stressed and ask less questions, great.

NOTE Confidence: 0.893100012666667

00:38:20.800 --> 00:38:23.260
But there it stopped.

NOTE Confidence: 0.893100012666667

00:38:23.260 --> 00:38:25.070
OK, even though federal was

NOTE Confidence: 0.893100012666667

00:38:25.070 --> 00:38:26.518
partner with the project,

NOTE Confidence: 0.893100012666667

00:38:26.520 --> 00:38:29.020
it stopped, so it wasn't.

NOTE Confidence: 0.893100012666667

00:38:29.020 --> 00:38:29.926
We thought it was a bit

NOTE Confidence: 0.893100012666667

00:38:29.926 --> 00:38:30.760
of a future Lexus size,

NOTE Confidence: 0.893100012666667

00:38:30.760 --> 00:38:32.314
but nevertheless it was a good stepping

NOTE Confidence: 0.893100012666667

00:38:32.314 --> 00:38:34.018
stone because they had heard about the films.

NOTE Confidence: 0.893100012666667

00:38:34.020 --> 00:38:35.833
And then we went to the next

NOTE Confidence: 0.893100012666667

00:38:35.833 --> 00:38:37.180
phase of the project.

NOTE Confidence: 0.893100012666667

00:38:37.180 --> 00:38:38.370
We got a new project,

NOTE Confidence: 0.893100012666667

00:38:38.370 --> 00:38:39.726
the current one,

NOTE Confidence: 0.893100012666667

00:38:39.726 --> 00:38:42.809
and in this particular one we thought OK,

NOTE Confidence: 0.893100012666667

00:38:42.809 --> 00:38:44.174
how can we change this?

NOTE Confidence: 0.893100012666667

00:38:44.180 --> 00:38:45.580
Because there's lots of challenges,

NOTE Confidence: 0.893100012666667

00:38:45.580 --> 00:38:46.512
external forces,

NOTE Confidence: 0.893100012666667

00:38:46.512 --> 00:38:47.444
invisible forces,

NOTE Confidence: 0.893100012666667

00:38:47.444 --> 00:38:49.308
institutional forces that have

NOTE Confidence: 0.893100012666667

00:38:49.308 --> 00:38:51.607
an impact on on what you you do

NOTE Confidence: 0.893100012666667

00:38:51.610 --> 00:38:53.470
and what you want to achieve.

NOTE Confidence: 0.893100012666667

00:38:53.470 --> 00:38:57.196
And one of the things we didn't do

NOTE Confidence: 0.893100012666667

00:38:57.196 --> 00:38:59.284
because it was kind of improvising

NOTE Confidence: 0.893100012666667

00:38:59.284 --> 00:39:02.265
what we did is we didn't systematically

NOTE Confidence: 0.893100012666667

00:39:02.265 --> 00:39:04.033
involve the institution during

NOTE Confidence: 0.893100012666667

00:39:04.033 --> 00:39:06.086
the whole process Federspiel,

NOTE Confidence: 0.893100012666667

00:39:06.086 --> 00:39:09.416
so the storyboarding the scripting,

NOTE Confidence: 0.893100012666667

00:39:09.420 --> 00:39:11.040
so we involved all the partners

NOTE Confidence: 0.893100012666667

00:39:11.040 --> 00:39:12.500
we did the filming again.

NOTE Confidence: 0.893100012666667

00:39:12.500 --> 00:39:13.400
We involved staff,

NOTE Confidence: 0.893100012666667

00:39:13.400 --> 00:39:14.600
they were already there,

NOTE Confidence: 0.893100012666667

00:39:14.600 --> 00:39:16.285
but staff that was involved

NOTE Confidence: 0.893100012666667

00:39:16.285 --> 00:39:17.970
in an attempt to create

NOTE Confidence: 0.912252019333333

00:39:18.041 --> 00:39:20.287
some ownership on their sites and

NOTE Confidence: 0.912252019333333

00:39:20.287 --> 00:39:21.922
to create some awareness because

NOTE Confidence: 0.912252019333333

00:39:21.922 --> 00:39:23.699
they didn't want to use it.

NOTE Confidence: 0.912252019333333

00:39:23.700 --> 00:39:25.072
And now at least I said they're

NOTE Confidence: 0.912252019333333

00:39:25.072 --> 00:39:26.600
going to put it on their website.

NOTE Confidence: 0.912252019333333

00:39:26.600 --> 00:39:28.035
But still testing it, I would like

NOTE Confidence: 0.912252019333333

00:39:28.035 --> 00:39:29.770
to get some advice because that's a.

NOTE Confidence: 0.912252019333333

00:39:29.770 --> 00:39:32.054
It's a big challenge.

NOTE Confidence: 0.912252019333333

00:39:32.054 --> 00:39:34.338
Going over an aerial.

NOTE Confidence: 0.912252019333333

00:39:34.340 --> 00:39:35.508
The floor is yours.

NOTE Confidence: 0.912252019333333

00:39:35.508 --> 00:39:37.496
Yeah, some final reflections because

NOTE Confidence: 0.912252019333333

00:39:37.496 --> 00:39:40.040
I see that it's almost seventh.

NOTE Confidence: 0.912252019333333

00:39:40.040 --> 00:39:42.180
Uhm, so to conclude,

NOTE Confidence: 0.912252019333333

00:39:42.180 --> 00:39:45.390
a perhaps let us first summarize

NOTE Confidence: 0.912252019333333

00:39:45.495 --> 00:39:47.919
some key considerations.

NOTE Confidence: 0.912252019333333

00:39:47.920 --> 00:39:50.559
Actually, for anyone who wants to engage

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00:39:50.559 --> 00:39:52.720
in action research in any setting,

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00:39:52.720 --> 00:39:55.300
education, health, migration, etc.

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00:39:55.300 --> 00:39:58.525
First remark or key consideration

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00:39:58.525 --> 00:40:02.082
for carrying out this type of project

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00:40:02.082 --> 00:40:05.574
is to clearly link the research.

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00:40:05.580 --> 00:40:07.680
The improvement of a specific

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00:40:07.680 --> 00:40:08.940
situation or practice.

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00:40:08.940 --> 00:40:11.369
There needs to be a win win

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00:40:11.369 --> 00:40:13.210
for both parties involved.

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00:40:13.210 --> 00:40:16.130
So in this particular case, UM,

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00:40:16.130 --> 00:40:18.130
the the research institution.

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00:40:18.130 --> 00:40:19.686
On the one hand,

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00:40:19.686 --> 00:40:22.490
and the organization on the other hand.

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00:40:22.490 --> 00:40:25.052
So the research we have presented

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00:40:25.052 --> 00:40:26.760
these essentially about improving

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00:40:26.828 --> 00:40:29.111
federal services in general through

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00:40:29.111 --> 00:40:31.355
improved information provision to

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00:40:31.355 --> 00:40:34.160
a very specific vulnerable group,

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00:40:34.160 --> 00:40:35.244
and to achieve this,

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00:40:35.244 --> 00:40:36.328
we first have to.

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00:40:36.330 --> 00:40:38.138
Analyze the current communication

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00:40:38.138 --> 00:40:40.850
practices and needs in the arrival

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00:40:40.921 --> 00:40:43.198
center in order to see how we

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00:40:43.198 --> 00:40:45.031
could optimize the intake flow

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00:40:45.031 --> 00:40:47.067
through targeted research actions.

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00:40:47.070 --> 00:40:49.640
Second point or key consideration.

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00:40:49.640 --> 00:40:51.475
Paying equal attention to each

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00:40:51.475 --> 00:40:53.890
step or phase in the action.

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00:40:53.890 --> 00:40:57.690
Research design so not only input and input,

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00:40:57.690 --> 00:40:59.121
planning and transformation,

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00:40:59.121 --> 00:41:02.460
but also output so the in fact

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00:41:02.540 --> 00:41:04.925
measuring the impact of the

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00:41:04.925 --> 00:41:07.310
results that have been created.

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00:41:07.310 --> 00:41:09.460
Proper planning is necessary to

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00:41:09.460 --> 00:41:11.610
be able to determine feasible

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00:41:11.683 --> 00:41:14.008
actions to improve the situation,

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00:41:14.010 --> 00:41:16.377
and it is also necessary to be able to

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00:41:16.377 --> 00:41:18.310
measure the impact of those actions.

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00:41:18.310 --> 00:41:19.132
Of course,

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00:41:19.132 --> 00:41:21.187
for ensuring continuation and uptake,

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00:41:21.190 --> 00:41:22.750
because that's going to be

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00:41:22.750 --> 00:41:24.580
the major challenge, I think.

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00:41:24.580 --> 00:41:26.805
Also, in this particular project,

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00:41:26.810 --> 00:41:29.570
so important for that is the

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00:41:29.570 --> 00:41:30.950
third key consideration.

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00:41:30.950 --> 00:41:34.630
Building partnerships with different

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00:41:34.630 --> 00:41:37.176
representatives, making sure that.

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00:41:37.176 --> 00:41:39.344
You have these stakeholders,

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00:41:39.350 --> 00:41:40.962
policymakers, practitioners,

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00:41:40.962 --> 00:41:44.186
throughout the different action,

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00:41:44.190 --> 00:41:45.675
research, iterative steps,

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00:41:45.675 --> 00:41:49.940
and a fourth point is then the ethical

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00:41:49.940 --> 00:41:53.485
implications that turn already mentioned.

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00:41:53.490 --> 00:41:54.618
It is crucial,

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00:41:54.618 --> 00:41:55.370
of course,

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00:41:55.370 --> 00:41:57.080
in such an applied project to

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00:41:57.080 --> 00:41:58.810
think about how the results that

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00:41:58.810 --> 00:42:00.906
you create can be used as a tool

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00:42:00.969 --> 00:42:02.659
to collect new research data.

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00:42:02.660 --> 00:42:03.466
That's good,

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00:42:03.466 --> 00:42:07.240
but that is also what we try to show.

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00:42:07.240 --> 00:42:08.032
But of course,

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00:42:08.032 --> 00:42:09.880
in doing so you must always keep

NOTE Confidence: 0.912252019333333

00:42:09.942 --> 00:42:11.627
in mind the ethical implications

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00:42:11.627 --> 00:42:13.312
of the actions you propose,

NOTE Confidence: 0.912252019333333

00:42:13.320 --> 00:42:14.289
because for instance,

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00:42:14.289 --> 00:42:16.550
the choice to focus only on a

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00:42:16.621 --> 00:42:18.901
specific set of languages in our

NOTE Confidence: 0.912252019333333

00:42:18.901 --> 00:42:20.778
specific context means that we

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00:42:20.778 --> 00:42:22.773
may not be able to serve certain

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00:42:22.773 --> 00:42:24.042
groups of applicants adequately,

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00:42:24.042 --> 00:42:26.810
so the actions that you take and the

NOTE Confidence: 0.912252019333333

00:42:26.868 --> 00:42:28.728
results that follow have a direct

NOTE Confidence: 0.912252019333333

00:42:28.728 --> 00:42:31.088
impact on the lives of the applicants,

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00:42:31.090 --> 00:42:33.346
how they experience the intake flow,

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00:42:33.350 --> 00:42:35.722
and so ethical considerations

NOTE Confidence: 0.912252019333333

00:42:35.722 --> 00:42:37.493
are crucial when.

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00:42:37.493 --> 00:42:40.408
Proposing actions, the additional focus.

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00:42:40.410 --> 00:42:43.210
I'm not going to into that aspect,

NOTE Confidence: 0.912252019333333

00:42:43.210 --> 00:42:44.990
but we also consider the

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00:42:44.990 --> 00:42:46.414
opportunities for student learning.

NOTE Confidence: 0.921234983333333

00:42:46.420 --> 00:42:47.968
If you have questions about that,

NOTE Confidence: 0.921234983333333

00:42:47.970 --> 00:42:50.150
we can obviously discuss this,

NOTE Confidence: 0.921234983333333

00:42:50.150 --> 00:42:51.446
but students have been

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00:42:51.446 --> 00:42:53.066
involved also in our project.

NOTE Confidence: 0.921234983333333

00:42:53.070 --> 00:42:55.438
And then finally we still have a couple

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00:42:55.438 --> 00:42:57.416
of months to go in this project.

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00:42:57.420 --> 00:43:00.092
So we are going to create new animation

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00:43:00.092 --> 00:43:02.874
videos also in collaboration with the

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00:43:02.874 --> 00:43:05.424
Central Communication Department of Federal.

NOTE Confidence: 0.921234983333333

00:43:05.430 --> 00:43:07.467
So we want to make sure that.

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00:43:07.470 --> 00:43:09.864
That after the project is finished finished,

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00:43:09.870 --> 00:43:12.096
there is in fact an uptick and

NOTE Confidence: 0.921234983333333

00:43:12.096 --> 00:43:14.019
also a continuation of the things

NOTE Confidence: 0.921234983333333

00:43:14.019 --> 00:43:15.529
that we have been doing.

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00:43:15.530 --> 00:43:18.662
And we are also going to start a new

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00:43:18.662 --> 00:43:21.646
project and health for all a new Army

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00:43:21.646 --> 00:43:24.322
project in which we will contribute

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00:43:24.322 --> 00:43:26.817
from January onwards through our

NOTE Confidence: 0.921234983333333

00:43:26.817 --> 00:43:29.608
research to the development of a

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00:43:29.608 --> 00:43:31.396
multimedia platform with multilingual

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00:43:31.396 --> 00:43:34.018
info videos on mental health concepts.

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00:43:34.020 --> 00:43:37.278
So it's a bit of a different setting, but.

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00:43:37.278 --> 00:43:40.222
In a way, it's very much related to

NOTE Confidence: 0.921234983333333

00:43:40.222 --> 00:43:42.024
methodologically speaking to what we

NOTE Confidence: 0.921234983333333

00:43:42.024 --> 00:43:44.076
are doing in the current project.

NOTE Confidence: 0.921234983333333

00:43:44.080 --> 00:43:46.502
So on mental health concepts and how

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00:43:46.502 --> 00:43:48.520
to communicate about these concepts.

NOTE Confidence: 0.921234983333333

00:43:48.520 --> 00:43:51.175
So it's going to be a platform for both

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00:43:51.180 --> 00:43:54.890
health care providers and patients.

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00:43:54.890 --> 00:43:57.920
So thank you for listening.

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00:43:57.920 --> 00:43:59.575
We are certainly interested in

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00:43:59.575 --> 00:44:00.899
hearing about your experiences,

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00:44:00.900 --> 00:44:03.335
if applicable, with action research

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00:44:03.335 --> 00:44:07.488
and in one of your areas of interest.

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00:44:07.490 --> 00:44:10.490
So if you have any remarks, suggestions,

NOTE Confidence: 0.921234983333333

00:44:10.490 --> 00:44:13.610
questions, please do, thanks.

NOTE Confidence: 0.804336370909091

00:44:16.560 --> 00:44:19.661
Thank you very much, Kuhn and tune

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00:44:19.661 --> 00:44:22.160
for that excellent presentation.

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00:44:22.160 --> 00:44:24.448
I yeah, I know that we will have

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00:44:24.448 --> 00:44:26.119
people wanting to ask questions,

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00:44:26.120 --> 00:44:30.960
so if people would like to put

NOTE Confidence: 0.804336370909091

00:44:30.960 --> 00:44:33.180
something in the chat or raise

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00:44:33.180 --> 00:44:35.779
their hand that would be great and.

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00:44:35.780 --> 00:44:37.915
Joe, uh, I know that you will

NOTE Confidence: 0.804336370909091

00:44:37.915 --> 00:44:39.460
certainly have some comments.

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00:44:39.460 --> 00:44:41.839
Are you dumb?

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00:44:41.840 --> 00:44:43.256
I, I think the interest of

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00:44:43.256 --> 00:44:44.200
time that's really great,

NOTE Confidence: 0.804336370909091

00:44:44.200 --> 00:44:46.347
but I also know that, uh,

NOTE Confidence: 0.804336370909091

00:44:46.347 --> 00:44:49.056
I can definitely pick up dangerous tune

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00:44:49.056 --> 00:44:51.988
and sukoon whose name I also anglicized.

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00:44:51.990 --> 00:44:54.510
Of course, uh, but uhm,

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00:44:54.510 --> 00:44:57.975
I want to give the opportunity to

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00:44:57.975 --> 00:45:00.080
have some questions, because again,

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00:45:00.080 --> 00:45:01.940
we just have a few minutes.

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00:45:01.940 --> 00:45:04.362
So if maybe what I suggest is

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00:45:04.362 --> 00:45:06.760
that we ask some questions,

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00:45:06.760 --> 00:45:08.000
a couple of questions together,

NOTE Confidence: 0.804336370909091

00:45:08.000 --> 00:45:11.248
and then you can get back to us.

NOTE Confidence: 0.804336370909091

00:45:11.250 --> 00:45:13.530
There is definitely so much that

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00:45:13.530 --> 00:45:15.186
probably outside today's meeting,

NOTE Confidence: 0.804336370909091

00:45:15.186 --> 00:45:17.670
we could consider whether we want

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00:45:17.736 --> 00:45:19.734
to do a little bit more of a sort

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00:45:19.734 --> 00:45:21.880
of roundtable type of discussion,

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00:45:21.880 --> 00:45:23.770
because there are many projects

NOTE Confidence: 0.804336370909091

00:45:23.770 --> 00:45:25.660
that really connect with what

NOTE Confidence: 0.804336370909091

00:45:25.729 --> 00:45:26.968
you presented today.

NOTE Confidence: 0.804336370909091

00:45:26.970 --> 00:45:30.026
So can I suggest we take a couple

NOTE Confidence: 0.804336370909091

00:45:30.026 --> 00:45:32.594
of questions for TuneIn **** and

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00:45:32.594 --> 00:45:35.404
then we will think how we want

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00:45:35.404 --> 00:45:36.994
to continue that dialogue today.