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PART A - The Egan Report
Section 1
The following categories are key to improving efficiency in the construction industry, please put these categories in order of importance from 1 – 10.
1 2 3 4 5 6 7 8 9 10
Construction Cost
Construction Time
Reducing Waste
Reducing Defects
Predictability: cost
Predictability: time
Measuring and Benchmarking Performance
Management and Training
Health and Safety
Section 2a
The report put forward 5 key drivers for changing efficiency in the construction industry, please rank these 5 in order of importance.(5 - Most important, 1 - Least important)
1 2 3 4 5
Committed leadership
Focus on the customer
Integrated processes and teams
Quality driven agenda
Commitment to people
Section 2b – Standardisation/Processes
"Standardisation was one of the main issues raised in the report, it was said that the industry needed to standardise its most commonly used components (i.e. steel and wood), especially in house building. But there has been concern expressed, that by standardising the industry, we will jeopardise the industries diversity and innovation."
"Defects are one of the main problems in any construction project, they increase construction time and cost and generally lower the quality of the final product. In order to overcome these defects, companies are turning away from ‘wet trades’ (brick & block, etc) and are using more advanced construction techniques (i.e. Pre-fabrication, on-site assembly, timber/steel frames, etc)."
If yes, please insert the techniques used and grade each technique for the following 10 categories (10 - Excellent performance, 1 - Very poor performance)
Section 2c – Procurement/Teamwork
"The main reason partnering is preferred, is because it helps companies build better relationships with the supply chain, therefore making it a mutually beneficial to be more efficient. This however has caused a decrease in the amount of sub contracting and has put a strain on medium sized companies."
"Teamwork was another issue raised by the Egan report. It is common in the industry to form new teams when starting a new project, but by introducing partnering, it is hoped that teams will stay together for several different projects in the hope of producing better quality products and in a more efficient way."
Section 2d – Demonstration projects
"Demonstration projects where established to see if the recommendations put forward by the Egan report are successful."

PART B - Benchmarking and Measuring Performance
Section 1 – Benchmarking
Section 2a– Measuring Performance
Does your company use any of the following 10 ‘headline’ KPIs, and if possible please, put the percentage obtained for the KPI?
Yes No
Client satisfaction: Product
Client satisfaction: Service
Predictability: Cost (design & construction)
Predictability: Time (design & construction)
Construction Cost
Construction Time
"KPIs were introduced as a means of measuring the performance of the industry. KPIs also aim at making the industry more transparent by allowing KPIs and benchmarking results to be readily available so clients can compare companies on its performance not just price. The results are also available to other companies so they can compare there progress against others and possibly find ways of improving their performance."
"There are over 200 different types of KPIs (not including SPIs); therefore there is the question whether the word ‘Key’ is appropriate."
Section 2b – The cost of measuring Performance
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