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Service Systems Group Education

Education programmes at WMG offer not only academic excellence but also a business focus, for which we have become globally renowned. Our courses are developed by staff with industrial experience, and are accredited by the University of Warwick. They are delivered through our UK and international centres, by a unique blend of experts, including academic and research staff, subject area specialists from leading edge companies, education partners, consultants and our education staff.

Education in Service Systems include:


Masters Programmes

The Msc Service Management and Design programme is designed for those looking to work as a leader or manager in service-based industries. Students will learn the systems and techniques used to manage service industries and creation of value in the business across suppliers within the industry and within industry processes. Please click here for more information.


Professional and Executive Programmes

WMG offers Professional Programmes are run on a part-time, modular basis, and are open to those with professional experience, not just those with a first degree. With our modular learning you can achieve a Postgraduate Certificate, a Postgraduate Diploma, or progress onto a Masters Degree (MSc). WMG has also introduced a new part-time MSc Service Management and Design for leaders and managers in service-based design. For the full range of WMG's Professional and Executive Programmes, please click here.

WMG also arranges bespoke educational solutions and creates programmes suited specifically to businesses, having worked with some of the largest companies in Europe as well as international organisations. Here is for more information about some of our collaborations on bespoke programmes, and contact details if you are interested in how we can help your organisation.


Doctoral Opportunities

PhD proposals

Candidates interested in doing their PhD with the Service Systems Group should have skill sets and research interests that are aligned to the group. They should be familiar with work in this area (please refer to our group Reading List) and will need to provide, in the first instance, the following:

  • A research proposal that would advance the knowledge in ANY of the following areas: value, business models, economic models, service systems, service management/marketing, service-dominant logic, service design, service innovation and connected digital innovation (Internet-of-Things etc). The proposal should be novel and cutting edge and should incorporate a proposed methodology. It should be at least 3 pages long and well-argued based on existing literature. If your research is outside these areas, you will need to make a strong case as to why your proposal should be considered.
  • A one-page cover letter introducing yourself and the skill sets you currently possess that would complement the team (e.g. being an advanced practitioner or entrepreneur, software development, mathematical algorithmic development, data analytics, ethnography)
  • A CV and future career plans.

These documents should be sent to Vivienne Tsimbili at E dot V dot Tsimbili at warwick dot ac dot uk for consideration.

Please take note that all potential candidates will be required to undergo the University of Warwick's formal application process, and will need to meet WMG and university criteria for PhD candidature in order to be made an offer.

The Service Systems Group does NOT guarantee any funding for PhDs.

Also, the Service Systems Group would only be interested in candidates who wish to pursue and research academic career, albeit one that is rather entrepreneurial and working very closely with industry.

Doctoral Studies

Find out more about our current doctoral students.