2015 Summer Conferences
The Service Systems group's presentations at some of the key service conferences in summer 2015:
The Spring Servitization Conference 2015, Birmingham, UK: May 18-20
Naples Forum on Service, Naples, Italy: June 9-12
- Irene CL Ng & Susan Wakenshaw: Engineering a Platform for Personal Data as a Service: The Economic Model for the HAT (Hub of All Things)
- Xiao Ma & Christoph Breidbach: Using Ontological Network to Broker Faceted Understandings of Value
14th International Research Symposium on Service Excellence in Management (QUIS14), Shanghai, China: June 18-21
- Christopher Breidbach & Xiao Ma: Toward an Ontology of Value
- Susan Wakenshaw: The Role of Cognition and Affect in Customer Satisfaction Judgment
- Susan Wakenshaw, Xiao Ma & Irene Ng: Serving Contexts in a Value Creating Ecosystem
- Simon Brook & Irene Ng: Connected Car: The Role of Experience on Satisfaction and Loyalty
- Xingjie Shen: Evaluating Servicescape – A Holistic Contextual Approach
22nd EurOMA Conference, Operations Management for Sustainable Competitiveness, Neuchâtel, Switzerland: June 26-July 1
- Peter Michael Ward & Kate Kynvin: Consumer-focused supply chains - A cross-case comparison of medicine appeal and acceptance in India, Uganda and Nigeria
24th Annual Frontiers in Service Conference, San Jose, July 9-12
- Xiao Ma & Susan Wakenshaw: Towards an Ecosystem of Digital Services: an Empirical Study on Internet of Things and Sensor as a Service
- Irene Ng and Ganna Pogrebna: Market for Personal Data and New Business Models
- Peter Ward: The “Last Yard”: Bringing Consumption into the Supply Chain using Service Ecosystems
- The Internet-of-Everything & The Future of Service A video of Irene Ng's presentation as discussant at the 24th Annual Frontiers in Service Conference
Applied Human Factor and Ergonomics (AHFE) conference (The Human Side of Service Engineering track), Las Vegas, USA: July 26-30