The Service Systems group present their latest work at some of the key service conferences this summer:

Naples Forum on Service, Sorrento, Italy: June 6-9

• Mike Dixon, Susan Y L Wakenshaw, Irene C L Ng & Carsten Maple: Consumer perceived vulnerability, privacy calculus and information disclosure: an empirical investigation in retailer loyalty program
• Susan Y L Wakenshaw & Irene CL Ng: Engineering a personal data market: Hub of All Things (HAT)
• Max Green: An Outside-In Approach to Business Model Innovation – Customer Context and Digitalisation

International Research Symposium on Service Excellence in Management (QUIS 15), Porto, Portugal: June 12-15

• Irene CL Ng, Susan YL Wakenshaw & Xiao Ma: Engineering a personal data market: Hub of All Things (HAT)

26th Frontiers in Service Conference 2017, Fordham University, New York: June 22-25

• Irene C L Ng, Susan Y L Wakenshaw & Marie Taillard: Hub of All Things: Creating a Shared Purpose Service Ecosystem
• Philip Davies, Irene CL Ng, Greg Gibbons & Roger Maull: Modularity in a Service Context – Does it Hold?

Data for Policy 2017, London, UK: September 6-7

• Susan YL Wakenshaw, Lalitha Dhamotharan, Joshua Ignatius, Irene Ng & Daqiang Chen: Privacy, Vulnerability, & Willingness to Share: An Empirical Investigation using Latent Growth Curve Model