"For leaders and managers in service-based industries"
Learn how to take a ‘systems’ view of services in relation to your product; considering its design, development, delivery, maintenance and eventual replacement, bringing together a mesh of organisations, people, technologies and information to deliver long term value to the customer.
Highlights what is different and special about managing “Service” projects, companies, programmes and the tools and techniques used in the design and management of service in industries such as banking, finance or healthcare. Demonstrates where tools, techniques and processes applicable to one sector may be of use in the other. The module will also address how and why a manufacturing company can transform itself into a services company.
You will need to select any one other module from the complete list.