"I am working in marketing, in charge of facilitating transitioning and re-marketing some of our mature engines. Therefore the notions of servitisation, value in use and business models have proved very useful. The MSc has given me the theory that goes behind some of the elements of my day to day job, and given me some tools to take this thinking to another level."
Romain Chambard, Head of Marketing, Civil Large Engines, Aerospace, Rolls-Royce plc
MSc Service Management and Design, 3rd year
What were you doing before you came to Warwick and why did you choose to study at WMG?
I am a Mechanical Engineering graduate from a French Grande Ecole (Arts et Metiers).
I work for Rolls-Royce plc in the Civil Large Engine marketing department, with a keen interest in service solutions for mature products. I have also held various roles around service delivery (technical support, maintenance management, fleet planning and business management), so I have experienced different facets of service management and design.
I was given the opportunity to participate in the first Rolls-Royce cohort for the new Service Management and Design MSc, which I thought would be an excellent opportunity to enhance and formalise my service knowledge. I did some research and read some excellent reviews on WMG.
The opportunity to learn from best industry practice and to produce a project that is linked with my current role were the main attractions. I was also looking forward to the interactions with professionals from other companies.
Is the course living up to your expectations?
The modules and associated discussions/sharing have been good. The opportunity to share experience with peers from other sectors and companies is very valuable, and one of the strength of a part-time MSc.
I enjoyed Service Design and Delivery most as it was a perfect introduction to the programme, and it gave me lots of food for thought. Leading Change was also very insightful, in particular when introducing new services and associated capabilities.
I am working in marketing, in charge of facilitating transitioning and re-marketing some of our mature engines. Therefore the notions of servitisation, value in use and business models have proved very useful. The MSc has given me the theory that goes behind some of the elements of my day to day job, and given me some tools to take this thinking to another level.
I think the interactions with my peers have been the highlight of the programme for me, and I hope that future cohorts have an even wider mix of companies involved, to provide a rich learning experience.
How is the course helping in your career, and what advice would you give to anyone thinking of applying?
The course has helped me directly in addressing my current work objective and is certainly giving me more credibility in this matter. In the future, I may be even more closely involved in the development of new services and in our interactions with our customers.
For those thinking of applying, make sure you understand the demands of the programme in term of personal learning time over three years, and ensure that your final project is closely related to a work objective so you can make the most efficient use of your time. Good luck!