Employability and career prospects
The MSc in Service Management and Design is aimed at future leaders and managers in service-based industries and focuses on the transition from product-centric to service-centric thinking. As a graduate of Service Management and Design, you can expect to be able to move into a whole range of industries, both within the private and public sectors, in areas such as loyalty management, digital solutions, business intelligence and management.
To give some examples, graduates from this course have gone on to work in the manufacturing sector as:
- Programme Manager
- Commercial Director
Within the travel, tourism, and hospitality sectors, our graduates have gone to work in roles such as:
- Restaurant Entrepreneur
- Service Innovation and Standards Management Officer
- Hotel Manager
- Pricing Specialist
Being a customer-centric industry, the retail sector is very attractive for SMD graduates, with positions secured by our graduates including:
- Loyalty Manager
- Project Manager
- Digital Specialist
Typical roles within telecommunications and IT have included:
- Account Manager
- Development Specialist
- Account Strategist
- Marketing Manager
The oil and gas industry has welcomed several SMD graduates, into roles including:
- Digital Solutions Manager
- Operations Manager
Graduates have gone to work in human resources, and the recruitment sector in positions such as:
- Head of Recruitment and Assessment
- CRM Consultant
- Senior Account Manager
The range of sectors in which MSc Service Management and Design graduates have gone on to work reflects the breadth of applicability of the skills you will learn on this course, creating outward-looking and forward-thinking graduates who have the technical competence to harness their creativity. Graduates will be able to generate positive outcomes by critically evaluating the tools and resources available to them in order to meet customers’ needs and expectations in innovative and transformative ways.
WMG: a department embedded in industry
You'll be studying in an environment surrounded by professionals from a range of industries and sectors; including hearing directly from industry experts and guest speakers in many of our modules.
Throughout the year, we also host activities and events that will help you to understand potential career pathways including; seminars; external speakers; industrial visits; alumni talks and more. We encourage our students to make the most of the opportunities available to learn about career options for the future.
Warwick Careers Service
The University of Warwick's Careers Service offers specific careers support to WMG students, through a dedicated Careers Advisor, Siobhan Qadir. The service provides practical workshops and 1-1 appointments for our students covering many aspects of career choice and development, including: how to build a strong CV and write job applications; effective career planning and guidance; and how to enhance your interview and networking skills.
Additionally, each year, employers have a presence on campus, with careers fairs, presentations and guest lectures happening on a regular basis; meaning you'll have lots of exposure to potential employers.
There are also various events run throughout the year to develop your skillset and teach you how to market this to employers. Individual workshops are hosted on a variety of topics, such as networking and time management. Or for those interested in a more complete programme, you can partake in awards such as WMG Skills+ to develop your core employability skills, or the Intercultural Training Programme to strengthen your intercultural awareness. In addition, there is a wealth of online material available to help strengthen your industrial knowledge and build on employability skills, such as the WMG Virtual Careers Programme. Find out more about the support available to you by visiting our Careers and Employability page.
We hope that your relationship with WMG and the University of Warwick will continue long after your graduate. The university and the department both have vast alumni networks and, upon graduation, you'll be a member of this ever-growing community of professionals working in countries around the world. You'll have access to our alumni support; events; e-mentoring scheme; amongst many other opportunities.
You can read about more about the careers and experiences of our alumni on our alumni profiles web pages.