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Quality and Productivity in Health Service Systems


Improving quality and productivity are key priorities in the healthcare sector. This module will explore approaches for patient safety, effectiveness, and productivity improvement in health service systems. The module will examine current techniques used for quality and productivity improvement in healthcare including in the context of regulatory and economic factors.


On completion, participants will be capable of:

  • Understanding methods used for quality improvement in healthcare
  • Examining productivity measures in health service systems
  • Understanding the role of regulatory bodies in healthcare quality accreditation
  • Examining quality risks and failures in health care organizations
  • Assessing methodologies of quality and productivity improvement in healthcare


  • Theories and concepts involving quality and productivity in healthcare
  • Metrics and measures of healthcare quality and productivity improvement
  • Techniques to model health care processes for service redesign
  • Use and analysis of information
  • Variation in healthcare
  • Measuring efficiency and productivity of healthcare
  • Role of qualities and standards monitoring agencies in healthcare
  • Stakeholders engagement on quality improvement and service system performance
  • Efficiency, effectiveness and return on investment in the context of health services
  • Strengths and weaknesses of current quality improvement approaches


5 Days


Post module assignment