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Product excellence using 6 sigma


  • To enable participants to understand how organizations develop, manage and plan design processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders. It uses the design for six sigma methodology as an approach to design for excellence. In particular it focuses on the management and reduction of risk as well as capturing customer requirements. It also considers all the factors affecting excellence in design.

Outline Syllabus

  • Design For Six Sigma methodology.
  • An introduction to New Product Introduction.
  • Identification of Technical and business risk .
  • Using design reviews appropriately.
  • Eliciting expert judgement of engineering concerns and developing project risk registers.
  • Translation of Voice of the Customer (VOC) to design requirements.
  • Quality Function Deployment.
  • Measuring Critical to quality characteristics using scorecards of key characteristics.
  • Design for X  (X is life and reliability, manufacture and assembly, maintainability, testability).
  • Failure Modes Effects Analysis.
  • Testing during the design process.

Learning Outcomes

  • Understanding the fundamental concepts of technical and business risk, its management, identification and reduction.
  • Knowledge of the key elements of the New Product Introduction (NPI) process.
  • Understanding the Design for Six Sigma(DFSS) approach to product excellence.
  • Knowledge of Design for X and its importance/relevance in the design process.
  • Understanding the importance of capturing customer requirements and assessing compliance.
  • Recognising the importance of project management and planning.
  • Evaluating the methods and tools for accurate requirements capture in designing a product.
  • Recognising the wide variety of factors that need to be addressed when designing a product.
  • Assessing and managing business and technical risk.
  • Understanding how to design products to deliver customer requirements.
  • Ability to critique product design plans.
  • Understanding how to design products efficiently and effectively for reliability, life, maintainability, testability and environment