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Process improvement using 6 sigma


  • To enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders.  In particular it focuses on the reduction of waste, variability and associated costs through Six Sigma approaches.

Outline Syllabus

  • Linking improvement activities to customer satisfaction and company policy and strategy.
  • The importance of customer-focused, process-oriented improvement approaches.
  • Six Sigma Define, Measure, Analyse, Improve, Control methodology and associated tools.
  • The significance for business performance of waste and variability in processes.
  • Supplier-Input-Process-Output-Customer analysis to establish key contributors to process performance.
  • Waste analysis and reduction techniques including the seven wastes, quality costs and cause and value adding analysis.
  • Variability reduction techniques such as SPC and Taguchi Methods.
  • Measurement of process performance.
  • Measurement systems capability.
  • Human aspects of improvement activities.
  • Setting-up, running and evaluating improvement projects.

Learning Outcomes

  • Understanding the fundamental concepts of variability, its impact on performance and approaches to reduction.
  • Understanding the concepts and performance impact of waste in manufacturing processes.
  • Understanding the importance of process focus in manufacturing products.
  • Analysing and improving processes to support policy and strategy and generate increasing value for customers and other stakeholders.
  • Applying the methodologies and tools used in the Six Sigma approach to process improvement.
  • Critical analysis of business process performance and associated drivers of performance.
  • Ability to formulate and test hypotheses.
  • Recognising and appraising the financial and business implications of options and actions.
  • Applying a structured process improvement approach.
  • Recognising and managing the human aspects of process improvement.
  • Planning and managing change projects to deliver company policy and strategy.