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Quality Function Deployment

Quality Function Deployment is a technique to:

  • Identify customer requirements
  • Devolve those requirements in to detailed technical requirements
  • Consider alternate technical solutions and identify the solution most achieving identified customer requirements
  • Rank existing and new products against competitors, in terms of customer requirement achievement

Examples of application

(Link doesn't work DOI)"Evidence of QFD best practices for product development: a multiple case study", Paulo A. Cauchick Miguel, International Journal of Quality & Reliability Management, Vol. 22 No. 1, 2005, pp. 72-82

(Link doesn't work DOI)"QFD in large-scale social system redesign", Robert M. Gerst, International Journal of Quality & Reliability Management, Vol. 21 No. 9, 2004, pp. 959-972

"The Virtual Integrated Design Method", Stan Aungst, QUALITY ENGINEERING, Vol. 15, No. 4, pp. 565–579, 2003