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references

  • K. Yang and B. El-Haik, “Design for Six Sigma”, McGraw-Hill, 2003.
  • T. Pyzdek, “The Six Sigma handbook” ,McGraw-Hill, 2001.
  • C. M. Creveling, J. L. Slutsky and D. Antis, “Design for six sigma in technology and product development”, Prentice-Hall 2003.
  • P. D. T O’Connor, “Practical Reliability Engineering”, Wiley, 2002.
  • S. Chowdhury, “ThePower of Design for Six Sigma” ,Dearborn Trade Publishing, 2003.
  • F. W. Breyfogle, J. M. Cuppelo and B. Meadows, “Managing Six Sigma”, J Wiley, 2000.
  • J. Welch with J. A. Byrne, “ Jack, Straight from the Gut” , Warner Brothers Books, 2001.
  • M. Harry and R. Schroeder, “Six Sigma – The breakthrough management strategy”, Doubelday, 2000.
  • G. Brue, “Design for six sigma”, McGraw-Hill 2003.
  • ASQ Quality Press, “ Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance” , ASQ Quality Press 1989, Milwaukee, WI.
  • M. Brassard and D. Ritter, “ The Creativity Tools Memory Jogger™” , GOAL/QPC, 1999
  • N.F.M. Roozenberg and J. Eckels, “Product Design: Fundamentals and Methods,” Wiley, 1996
  • K. Yang, "Voice of the customer capture and analysis", McGraw-Hill 2008