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Overview of module

This module will enable participants to understand how organizations develop, manage and plan design processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders. It uses the design for six sigma methodology as an approach to design for excellence. In particular it focuses on the management and reduction of risk as well as capturing customer requirements. It also considers all the factors affecting excellence in design.

The module outline is as follow:

  • Design for Six Sigma Define, Measure, Analyse, Design and Verify and associated tools.
  • Translation of Voice of the Customer (VOC) to design requirements
  • Quality Function Deployment
  • Measuring Critical to quality characteristics using scorecards of key characteristics
  • Design for X  (X is life and reliability, manufacture and assembly, maintainability, testability)
  • Identification of Technical and business risk
  • Eliciting expert judgement of engineering concerns and developing project risk registers
  • Failure Modes Effects Analysis