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Creating Business Excellence

Introduction

Excellence in a business context is a combination of internal excellence in how things are done (enablers) leading to outstanding business performance (results). Excellence is recognised worldwide through awards such as the European Quality Award, the Baldrige Award and the Deming Award as well as national awards that are based on these. This module introduces the fundamental concepts that underpin non-prescriptive approaches to creating sustainable excellence in an engineering business.

Objectives

On completion, participants will be capable of:

  • Proposing how an aspect of organizational performance could be developed, justifying the approaches that you have proposed.
  • Analysing how the EFQM excellence model could guide the development of organizational performance.
  • Critically discussing how Deming’s System of Profound Knowledge and his 14 Points for Management could support organizational development.

Content

  • Introduction to managing business excellence.
  • Fundamental concepts of excellence related to organizations.
  • System of profound knowledge.
  • Key principles and practices of organizational learning.
  • Measurement of results.
  • Benchmarking.
  • Comparison of various excellence models.
  • Self-assessment.

Duration

5 days

Method of Assessment

  • 30 marks in-class based on team projects. This includes marks awarded for the quality and frequency of reflection on learning recorded in a blog during the module.
  • 70 marks individual written post module assignment (PMA). This includes marks awarded for the quality and frequency of reflection on learning between the end of the module and submission of the PMA recorded in a blog and a short reflective piece submitted with the PMA.
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