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Performance Management for Success

Introduction

Introduces the subject of and how to critically evaluate the nature of performance measurement in relation to the delivery of customer and shareholder value, in a way that aligns with corporate accountability and broader aspects of compliance management.

The overall aim of this module is to introduce and critically evaluate the nature of performance measurement in relation to the delivery of customer and shareholder value, in a way that aligns with corporate accountability and broader aspects of compliance management.

Objectives

Upon successful completion participants will be able to:

  • Select and justify appropriate tools and techniques to design and implement a relevant performance measurement system
  • Design and critically evaluate balanced business cases to identify appropriate business opportunities in the most effective manner
  • Critically evaluate the relationship between behaviour and compliance to identify and position individual personal responsibilities for compliance management within a company's corporate accountability
  • Identify issues, threats and opportunities and select and justify the use of appropriate planning, measurement and behavioural tools can be combined to develop a compliance improvement plan
  • Network and enhance understanding of internal & external leading practice by creating a record of shared knowledge and experience of these issue

Syllabus

Performance measurement, evaluation and control - KPIs & CSFs Compliance Management

Assessment

3,500 words written assignment (70%)

Group Presentation (30%)