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Resource Management in Healthcare Service Delivery

INTRODUCTION

The healthcare sector must increasingly deal with both planned and disruptive changes and innovation. Within this context, managers and leaders are being tasked with improving quality of care and delivering operational efficiencies. This module aims to provide students with the knowledge to critically evaluate a range of options, mechanisms, resourcing implications, and frameworks for planning, implementing and managing innovation.

OBJECTIVES

On completion, participants will be capable of:

  • Demonstrating knowledge of strategic planning and decision making in the healthcare sector
  • Identifying resources and understanding their use for implementing innovation
  • Understanding critical steps necessary in successful planning process
  • Analysing project plans for service delivery improvement
  • Understanding elements of financial management, human resourcing, and operational improvement

CONTENTS

  • Service innovations and patient centred services
  • Resource allocation, commissioning and health sector ‘ecosystems’
  • Stakeholder concepts of values and risk
  • Models and dimensions of service innovation
  • Self-service and technology innovations
  • Implementing change in the context of innovation
  • Planned versus emergent change, disruptions
  • Programme framework/change management/governance
  • Creating business case –justification and estimation, risk management
  • Governance arrangements and strategies
  • Sourcing options and considerations

DURATION

5 Days

METHOD OF ASSESSMENT

Post module assignment