WMG Associate Professor, and MSc Service Management and Design Course Director, Mairi Macintyre and her students presented ‘COVID 19 - Lessons for the Service Professional’ at the prestigious international INFORMS Conference on Service Science (ICSS2021).
The research was based on insights taken from a series of special online seminars, at the height of the pandemic, hosted by Mairi. The series line-up included experts from a mix of sectors including aerospace, engineering, entertainment, energy, finance, travel and education. Companies represented included Rolls Royce UK, Innovate UK, Hong Kong Disneyland, National Grid, and many more.
The experts shared their insights and experiences of crisis management including their responses to the COVID19 pandemic, and predictions and challenges for the recovery period.
The students then analysed these insights to identify shifting priorities for the service professional, before presenting the findings at the Service Marketing stream at ICSS2021.
Mairi explained: “Congratulations to all researchers involved. To achieve publication at this prestigious conference is a real achievement. The students approached the tasks each week diligently, and with the commitment required to carry out first class research of publishable quality without the opportunity to ever meet in person. It is a fantastic accomplishment and one that we can all learn from.”
The students have also submitted their research to an international education conference taking place in Autumn 2021.
The students working in partnership with Mairi were S. Street; Y. Chen; H. Gao; H. Liu; R. Lu; J. Ma; Z. Meng; Y. Pan; L. Samuel; Y-H. Tsai; S. Wang; Y. Wei; W-K-E. Wong; X. Wu; X. Yang; Y. Yang; B. Zhan; X. Zhang and Y. Zhang.
Find out more about the MSc Service Management and Design (SMD) here: MSc Service Management and Design | University of Warwick
Congratulations to all of the brilliant WMG students on their graduation.
This year a total of 406 Master’s, Postgraduate Research and Undergraduate students graduated from across WMG.
There were 302 Master’s students made up of 279 UK and overseas full-time students, and a further 23, from the part-time Master’s programme.
From the Undergraduate courses, 17 graduated from Cyber Security and 74 from the Applied Engineering Programme (AEP).
There were a further 13 from the Postgraduate Research programme including three EngD, eight PhD, one McPhil and one Master’s by Research.
A virtual results celebration will be held today (21st July) with official graduation ceremony expected to take place in summer 2022.
Professor Robin Clark, Dean of WMG and Director of Education, said: “It has been another incredibly difficult year for our students, but they have all risen to the challenge very well and achieved some fantastic results.
“Congratulations to you all, celebrate safely, and I wish you all the very best in your future careers.”
Read more about all WMG courses here: Education (warwick.ac.uk)
Unfortunately the University’s traditional summer degree ceremonies were regrettably postponed due to the COVID19 pandemic. So, all students graduated in absentia until we can meet again, and hold our celebratory graduation ceremonies.
The University is working hard to reschedule the ceremonies on alternative dates later on in the 2020/21 academic year, and graduates will be notified when these have been arranged.
Graduating in absentia
This summer a total of 261 students from the Full-time Master’s and Part-time Postgraduate Programmes, including Master’s, Degree Apprenticeships and custom programmes, graduated from across WMG.
This was made up of 206 UK and 55 overseas students.
A further 22 graduated from the Postgraduate Research programme including 14 PhD, 7 EngD and one Master’s by Research students.
Find out more about all of WMG programmes here.
WMG’s Associate Professor, Mairi Macintyre, is hosting a series of special 'Lunch with…' seminars, during May and early June, where she'll be chatting to senior leaders from academia and industry.
The prestigious line-up includes experts from a mix of sectors including aerospace, engineering, entertainment, energy, finance, travel and education. Companies represented include Rolls Royce UK, Innovate UK, Hong Kong Disneyland, National Grid, and many more.
The experts will be sharing their insights and experiences of crisis management including their responses to the COVID19 pandemic. They will also share their future predictions and challenges for the recovery period.
Mairi explained: “I’ve worked at WMG for 20 years and have had the privilege of growing strong, professional and personal friendships with many industry-thought leaders – a privilege I think many of us, working at the University of Warwick, have and one I felt needed to be shared.
Many of those taking part already speak regularly to students on our Master’s programme, and also help to inform how the different courses are developed. These insights, reflections and predictions contribute in a meaningful way to the bigger conversations we are all having now as we determine the new normal.”
The ‘Lunch with…’ episodes are broadcast live to the University of Warwick community, with recordings then added to WMG’s You Tube channel here.
Congratulations to all of the brilliant WMG students who graduated at the University of Warwick’s Summer Ceremony this week.
This year a total of 294 Master’s and Postgraduate Research students graduated from across WMG.
Professor David Mullins, Acting Head of WMG said: “It was a delight for us to honour the achievements of our new graduates at the degree congregation. It is a wonderful day of celebration for our students, with their family and friends, as they leave their studies to embark on the next stage of their careers.
“We wish them all the very best for their futures and the impact that each will make on their companies and communities.”
Professor Mullins added: “All of us at WMG are very proud of our alumni including Dr Roy Cheung who was also honoured at the ceremony and presented with an Honorary Doctor of Science. Dr Cheung also gave a stirring speech to our graduates on the opportunities that lie ahead.”
A record number of almost 1450 students have enrolled at WMG this academic year.
A huge 1,241 people from 63 countries, are now studying full-time, with a further 27 studying part-time, on one of our 15 Management, Business or sector specific Master’s courses.
96 students have enrolled on our part-time Applied Engineering Programme, studying for a BEng degree alongside their full-time job in the engineering or technology industry. Another 11 have enrolled on our Postgraduate Engineering Degree Apprenticeship Programme.
We have welcomed our largest single intake of Research Degree students across various programmes, including seven EngDs, 24 PhDs and six MSc by Research and the first intake onto our new MSc by Research in Business Transformation.
We’ve also welcomed our first cohort of 23 full-time BSc Cyber Security students.
You can find out more about all of our education programmes here.
Mairi Macintyre, the Principal Teaching Fellow leading the programme explains: “With our colleagues at Warwick Business School and the Learning and Development Centre, we successfully applied for funding from the Institute for Advanced Teaching and Learning (IATL) at Warwick to develop the new module in a partnership with Design Museum London and Royal Holloway University of London plus international colleague at Leiden University in the Netherlands and Monash University in Melbourne, Australia.”
“We’ve now set up a special steering group with all the partners, and are looking to recruit three creative students to join us to help bring the module to life. Students will be paid for their time and will need to commit half a day a week for a 10 week period. Depending on our progress it may also lead to a summer internship.
“Play is, all too often, best viewed as ‘just for kids,’ but it has a big part to play in higher education too. Its theoretical home lies somewhere between philosophical and pedagogical and its application spans all disciplines. If we can successfully develop it for higher education it can be transferred into industry driving creativity and innovation.”
We are delighted that WMG has been awarded seven tuition fee bursaries through the UK Government’s National Cyber Security Programme, for individuals to retrain in cyber security.
Sponsored by the Department for Culture, Media and Sport, the bursaries are part of a pilot programme to address the significant mismatch in the supply and demand of adequately skilled cyber security professionals.
The project has been a huge help to the seven students who wouldn’t have been able to take up their studies without financial support. Current MSc Cyber Security and Management student, Ella-Karita Halsey commented: “I was overwhelmed when I was offered a bursary. I believe the bursary is set to propel me into a career within cyber security, and the GCHQ provisionally certified route of study gives a wide range of interesting topics, that are recognized as industry standard within the cyber community”. Davina Pattni also received a bursary to study for her MSc Cyber Security and Management: “The bursary has given me an opportunity to fast track my career within the cyber security industry."
The Chevening Scholarship is aimed at developing global leaders. Coming to WMG from Indonesia, Cambodia, Vietnam, Thailand, Kyrgyzstan, Kazakhstan, China, Iraq, Turkey, Kenya, Gambia, Mexico, Uruguay, and Jordan, this sees a 700% increase from 2014/15.
Chevening Scholarships are one of the UK’s global scholarship scheme, funded by the Foreign and Commonwealth Office and aimed at developing global leaders. The programme helps students from all around the world study at universities such as the University of Warwick; which has been placed in the top 10 universities in the UK by The Guardian and The Times, and is in the top 100 universities on the QS World Rankings and the THE World Rankings.
The Cyber Security Centre at WMG, University of Warwick, has teamed with IBM (NYSE: IBM) to develop a module for its Cyber Security master’s course portfolio which addresses key strategic cyber security issues relating to business, particularly from the perspective of an organisation's Chief Information Security Officer.
With as many as 1.5 million unfilled cyber security jobs worldwide expected by 2020, the low availability of professionals with specialised cyber skills is one of the biggest issues facing organisations looking to defend their core business systems against cyber-attacks.
The WMG Cyber Security Centre team and IBM are addressing this skills gap by building a as it has been developed in collaboration with an enterprise security provider of international standing. The fully assessed module began in May 2016 and is part of the University of Warwick’s MSc in Cyber Security and Management, designed for those wishing to develop a career as a cyber security professional, or to take a leading technical or managerial role in an organisation critically dependent upon data and information communication technology. The course is available to study part-time, in order to attract business professionals who want to have the option to study alongside their work.