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Journals


  • Oh, Joo Hee, Kim, Seon Tae, Ouwejan, Sander, Ng, Irene C. L.. 2020. Music intelligence : granular data and prediction of top 10 hit songs. Decision Support Systems, View
  • Ng, Irene C.L., Vargo, Stephen L.. 2018. Service-dominant (S-D) logic, service ecosystems and institutions: bridging theory and practice. Journal of Service Management, 29 (4), pp. 518-520, View
  • Perera, Charith, Wakenshaw, Susan Y. L., Baarslag, Tim, Haddadi, Hamed, Bandara, Arosha, Mortier, Richard, Crabtree, Andy, Ng, Irene C. L., McAuley, Derek, Crowcroft, Jon. 2017. Valorising the IoT databox : creating value for everyone. Transactions on Emerging Telecommunications Technologies, 28 (1), View
  • Batista, Luciano, Davis-Poynter, Simon, Ng, Irene C. L., Maull, Roger. 2017. Servitization through outcome-based contract - a systems perspective from the defence industry. International Journal of Production Economics, 192, pp. 133-143, View
  • Green, Maxwell, Davies, Philip, Ng, Irene C. L.. 2017. Two strands of servitization : a thematic analysis of traditional and customer co-created servitization and future research directions. International Journal of Production Economics, 192, pp. 40-53, View
  • Ng, Irene C. L., Wakenshaw, Susan Y. L.. 2017. The Internet-of-Things : review and research directions. International Journal of Research in Marketing, 34 (1), pp. 3-21, View
  • Parry, Glenn, Brax, Saara, Maull, Roger, Ng, Irene C. L.. 2016. Operationalising IoT for reverse supply : the development of use-visibility measures. Supply Chain Management: An International Journal, 21 (2), pp. 228-244, View
  • Ng, Irene C. L., Scharf, Kimberly A., Pogrebna, Ganna, Maull, Roger. 2015. Contextual variety, internet-of-things and the choice of tailoring over platform : mass customisation strategy in supply chain management. International Journal of Production Economics, Volume 159, pp. 76-87, View
  • Smith, Laura A., Maull, Roger, Ng, Irene C. L.. 2014. Servitization and operations management : a service dominant-logic approach. International Journal of Operations & Production Management, Volume 34 (Number 2), pp. 242-269, View
  • Ng, Irene C. L.. 2014. New business and economic models in the connected digital economy. Journal of Revenue and Pricing Management, 13 (2), pp. 149-155, View
  • Haynes, Kathryn, Grugulis, Irena, Spring, Martin, Blackmon, Kate, Battisti, Giuliana, Ng, Irene C. L.. 2014. A two-year stretch : the functions of an identity workspace in mid-career identity work by management academics. Journal of Management Inquiry, Volume 23 (Number 4), pp. 379-392, View
  • Ng, Irene C. L., Ding, David Xin, Yip, Nick. 2013. Outcome-based contracts as new business model : the role of partnership and value-driven relational assets. Industrial Marketing Management, Volume 42 (Number 5), pp. 730-743, View
  • Ng, Irene C. L., Badinelli, Ralph D., Polese, Francesco, Di Nauta, Primiano, Löbler, Helge, Halliday, Sue, Professor. 2012. S-D logic research directions and opportunities : the perspective of systems, complexity and engineering. Marketing Theory, Vol.12 (No.2), pp. 213-217, View
  • Smith, Laura A., Ng, Irene C. L., Maull, Roger. 2012. The three value proposition cycles of equipment-based service. Production Planning & Control, Vol.23 (No.7), pp. 553-570, View
  • Andreu, Luisa, Ng, Irene C. L., Maull, Roger, Shadbolt, Warren. 2012. Reducing the fear of crime in a community as a complex service system : the case of London Borough of Sutton. European Management Journal, Vol.30 (No.5), pp. 410-417, View
  • Ng, Irene C. L., Andreu, Luisa. 2012. Special issue : research perspectives in the management of complex service systems. European Management Journal, Vol.30 (No.5), pp. 405-409, View
  • Guo, Lei, Ng, Irene C. L.. 2012. The antecedents of salespeople's relational behaviors. Journal of Business & Industrial Marketing, Volume 27 (Number 5), pp. 412-419, View
  • Badinelli, Ralph, Barile, Sergio, Ng, Irene C. L., Polese, Francesco, Saviano, Marialuisa, Nauta, Primiano Di. 2012. Viable service systems and decision making in service management. Journal of Service Management, Volume 23 (Number 4), pp. 498-526, View
  • Ng, Irene C. L., Parry, Glenn, Smith, Laura, Maull, Roger, Briscoe, Gerard. 2012. Transitioning from a goods-dominant to a service-dominant logic : visualising the value proposition of Rolls-Royce. Journal of Service Management, Volume 23 (Number 3), pp. 416-439, View
  • Ng, Irene C. L., Briscoe, Gerard. 2012. Value, variety and viability. International Journal of Service Science, Management, Engineering, and Technology, 3 (3), pp. 26-48, View
  • Guo, Lei, Ng, Irene C. L.. 2011. The co-production of equipment-based services: an interpersonal approach. European Management Journal, Vol.29 (No.1), pp. 43-50, View
  • Ng, Irene C. L., Yip, Nick K. T.. 2011. Mechanism design in an integrated approach towards revenue management: the case of Empress Cruise Lines. The Service Industries Journal, Vol.31 (No.3), pp. 469-482, View
  • Ng, Irene C. L.. 2010. Value and systems perspectives in combining human and automated services: commentary on "seven challenges to combining human and automated service". Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration, Vol.27 (No.1), pp. 81-84, View
  • Ng, Irene C. L., Nudurupati, Sai. 2010. Outcome-based service contracts in the defence industry - mitigating the challenges. Journal of Service Management, Vol.21 (No.5), pp. 656-674, View
  • Ng, Irene C. L.. 2010. The future of pricing and revenue models. Journal of Revenue and Pricing Management, Vol.9 (No.3), pp. 276-281, View
  • Ng, Irene C. L., Yip, Nick K. T.. 2010. Theoretical foundations in the pricing of intermediating services : the case of payments via mobile phones. Journal of Revenue and Pricing Management, 9 (3), pp. 217-227, View
  • Ng, Irene C. L., Maull, Roger, Yip, Nick K. T.. 2009. Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry. European Management Journal, Vol.27 (No.6), pp. 377-387, View
  • Ng, Irene C. L.. 2009. A demand-based model for the advance and spot pricing of services. Journal of Product & Brand Management, Vol.18 (No.7), pp. 517-528, View




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