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Working in the new normal: The future is here and there is no going back

Working in the new normal: The future is here and there is no going back

Tejal Fatania, Senior Teaching Fellow - WMG

Working from home.

Organisational life as we know it has been altered and some changes will be permanent. There is simply no going back to life as we knew it pre COVID 19. This is the stark reality.

The literature on the future of work has increasingly been focused upon the implications of the fourth industrial revolution, particularly that of artificial Intelligence, as the catalyst of structural change to working practices in organisations. Yet it has taken a health pandemic to have acute impacts and drive change in working practices.

Some countries have begun to ease lock down restrictions. In the immediate post lockdown world there will be new factory/office layouts and a range of socially distant working practices. There will be more limited and socially distant face to face meetings, staggered lunch breaks and different start/finish times. There will also be continued home working and greater flexibility in terms of when people physically need to be in organisations.

Working in the new normal will certainly be different and some impacts will be far reaching and permanent. In the future, there will not be mass reversion back to old working practices.

Wide scale remote working as the norm

The COVID 19 outbreak has made remote working a necessity for organisational life as we know it to continue. Wide scale remote working is here to stay as organisations have realised that it can work on a large scale.

Twitter has now given its staff the option of working from home permanently if they wish. Facebook’s CEO, Mark Zuckerberg, recently stated that he expected at least half of the company’s entire workforce would perform their jobs out of the office within the next five to ten years. Groupe PSA (the owner of Peugeot and Citroen) announced that its non-production staff would work much more remotely going forward.

Research has shown that remote working can potentially result in greater productivity and even a happier workforce. Remote working can also bring greater flexibility and cost savings (e.g. commuting) for some. Whilst remote working will be welcomed by some, others will experience real difficulties such as isolation and loneliness. Greater remote working also carries the danger of blurring the line between private and work life. Some people will have real difficulty in “switching off” from work at home. It can also result in some highly productive employees suffering from stress and even burnout. Organisations will therefore need to carefully monitor the efficacy and impacts of mass remote working.

Greatly reduced office working

Organisations have realised some of the benefits of remote working including huge potential cost savings to be had from reduced commercial office space. There will therefore be much less people working from traditional corporate offices in the future. The CEO of Barclays, Jes Staley, for example, recently stated that the use of office space and staff location will be looked at in his organisation and that this would be different in the future.

Whilst there will be less office working, offices will not disappear and will still serve an important purpose, including, importantly, where colleagues can gather for face to face social interactions. Some offices will in effect become hubs for senior managers and teams to meet.

More use of technology for communication

The use of technology platforms and software has been critical. The utilisation of Microsoft teams, Cisco WebEx and Zoom, for example, has resulted in greater collaboration and new ways of communicating and working. This will continue at a rapid pace, and as employers more quickly embrace new technology, they will need to ensure that appropriate training and support is available in order to encourage rather than stifle adoption.

Whilst the greater use of technology will create new opportunities for some, it is important to recognise that others will find technology to be impersonal and will miss face to face interaction and companionship.

Organisations will need to carefully consider the impact of the greater use of technology to communicate and interact with staff. There will be the challenge of keeping communication “personal” and not distant and aloof. Consistency of messaging will also need to be carefully considered and this will be a real challenge particularly for large organisations.

Organisational Culture impacts

Changes to working practices will also impact organisational cultures. Organisations will need to consider these implications carefully and evaluate what it means for them. For example, how will these changes impact the behaviour of staff and how things are done in the organisation? How will this impact the values and DNA of the organisation?

Whilst greater remote working, for example, will encourage greater flexibility and potentially more openness, it will also lead to the development of cliques/ sub groups which may be counter cultural. Some staff will even adopt “toxic” work practices, in the comfort of their own homes and under the cloak of private online meetings, such as negative speculation about colleagues and the wider organisation.

Changes to organisational policies, procedures and practices

There will inevitably be changes to organisational policies, procedures and practices. These will need to be carefully thought through, monitored and evaluated.

IT policies will need to be looked at, for instance, given greater remote working including with respect to data security. HR functions will need to revaluate reward approaches and appropriate policies, for example, regarding home broadband use as a result of greater home working. Health and safety policies will also need to be revisited due to much more home working, for example, with respect to ergonomics and computer breaks.

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Tejal Fatania is a Senior Teaching Fellow in the People Management Teaching Discipline Group at WMG, University of Warwick. Tejal is leader of the Organisations, People and Performance module on WMG Master's programmes. Tejal has over 20 years’ experience in senior HR and management consultancy roles gained in leading global organisations including EY, Capgemini and Eon.