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Service Systems Group Working Paper Series

 

No

Title

Authors

01/18

The Market for Person-controlled Personal Data with the Hub-of-all-Things (HAT) 

Irene CL Ng

01/17

Co-creation in Service Assemblages for Service Innovation: An Empirical Investigation

Xiao Ma Susan Wakenshaw, Ahmad Issa & Jay Bal

04/16

Two Strands of Servitization: A Thematic Analysis of Traditional and Customer Co-created Servitization and Future Research Directions

Maxwell Green, Philip Davies & Irene CL Ng

03/16

HAT Briefing Paper 6 : Personal Data Exchange Ecosystem - Code of Practice Release 1

HAT Project Research Team

02/16

HAT Briefing Paper 5 : Rolling Out HATs and Creating the Market for Personal Data - The HAT Foundation. 

HAT Project Research Team

01/16

HAT Briefing Paper 4 - HAT Personal Data Exchange Ecosystem: Technology Architecture Briefing

HAT Project Research Team

09/15

Social Representations of Value: An Empirical Investigation

Susan Wakenshaw & Xiao Ma

08/15

Do Preference Reversals Disappear When We Allow for Probabilistic Choice?

Graham Loomes & Ganna Pogrebna

07/15 Consumer-focused Supply Chains: A Cross-case Comparison of Medicine Appeal and Acceptance in India, Uganda and Nigeria Peter Ward, Kate Kynvin
06/15 Big Data, Brand Loyalty, and Business Models: Accounting for Imprecision and Noise in Consumer Preferences Ganna Pogrebna
05/15 Servitization Through Human-data Interaction: A Behavioural Approach Ganna Pogrebna
03/15 HAT Briefing Paper 3 - The Hub-of-all-Things (HAT) Code of Practice on Personal Data
HAT Project Research Team
02/15 HAT Briefing Paper 2 - The Hub-of-all-Things (HAT) Economic Model of the Multi-Sided Market Platform and Ecosystem HAT Project Research Team
01/15

HAT Briefing Paper 1 - Engineering a Market for Personal Data: The Hub-of-all-Things (HAT)

HAT Project Research Team

06/14

Value Definitions and Consumer Consciousness

 

Susan YL Wakenshaw, Laura Phillips and Irene CL Ng

05/14

What Theories and Questions Can Be Brought to Bear in Support of Achieving Consumer-centric Supply Chains?

Peter Ward and David Sarley

04/14

A Fast and Economic Ontology Engineering Approach Towards Improving Capability Matching: Application to an Online Engineering Collaborative Platform

Xiao Ma, Jay Bal and Ahmad Issa


03/14 Patient-centric Healthcare Supply Chains in sub-Saharan Africa: State of the Art and Possible Implications Peter Ward
02/14  Life Satisfaction and Transition to Parenthood Ganna Pogrebna, Amelia Bourton & Dilly Anumba
01/14 Using Ontology Engineering for Understanding Needs and Allocating Resources in Web-based Industrial Virtual Collaboration Systems Xiao Ma, Jay Bal and Ahmad Issa
10/13 The Role of Marketing in the Design and Innovation of Future Products in the Connected Digital Economy
Irene CL Ng & Susan YL Wakenshaw
09/13 Measuring Individual Risk Attitudes When Preferences are Imprecise  Graham Loomes & Ganna Pogrebna

08/13

Expert Leaders in a Fast-Moving Environment

Amanda Goodall & Ganna Pogrebna

07/13

Transformation of Provider and Customer Organisations to Achieve Co‐capability in Outcome‐based Contracts : A Viable Service Systems Approach (full journal paper version)

Luciano Batista, Simon Davis‐Poynter, Irene C. L. Ng, Roger Maull

06/13

Exploring Store Loyalty from an Interpersonal Theory Perspective

Susan Wakenshaw & Helen Woodruffe-Burton

05/13

Contextual Variety, Internet-of-Things and the Choice of Tailoring over Platform: Mass Customisation Strategy in Supply Chain Management

I Ng, K Scharf, G Progrebna, R Maull

04/13

Service Strategy Transition – Product and Service Offerings in Medical Devices

I Velikanov, M Macintrye & J Angelis

03/13

New Business and Economic Models in the Connected Digital Economy  

Irene CL Ng

02/13

Sense-Making of Consumer Wellbeing in Information Technology-Enabled Services From A Relational Ontology Position

Susan YL Wakenshaw, Will Venters, Irene CL Ng, Ashley D Lloyd

01/13

Transformation of Provider and Customer Organisations to Achieve Co‐capability in Outcome‐based Contracts : A Viable Service Systems Approach (conference abstract version)

Luciano Batista, Simon Davis‐Poynter, Irene C. L. Ng, Roger Maull

11/12

S-D Logic Research Directions and Opportunities: The Perspective of Systems, Complexity and Engineering

ICL Ng, RD Badinelli, F Polese, P Di Nauta, H Löbler & S Halliday

10/12

Servitization and Operations Management: A Service-Dominant Logic Approach

LA Smith, RS Maull & ICL Ng

09/12

An Integrated Safety Measurement Model : A New Perspective for Performance Measurement

S Jones, M Macintyre & K Neailey

08/12

Viable Service Systems and Decision Making in Service Management

R Badinelli, S Barile, I Ng, F Polese, M Saviano, P Di Nauta

07/12

Continuing Use of Information Technology as Value Co-creation: The Role of Contextual Variety and Means Drivenness

I Ng, L Guo & Y Ding

06/12

Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts

I Ng & G Briscoe

05/12

Transitioning from a Goods-Dominant to a Service-Dominant Logic: Visualising the Value Proposition of Rolls-Royce

I Ng, G Parry, L Smith, R Maull & G Briscoe

04/12

Outcome-based Contracts as New Business Model: The Role of Partnership and Value-driven Relational Assets

ICL Ng, X Ding & N Yip

03/12

 An Integrative Framework of Value

I Ng & L Smith

02/12

Reconceptualising Service through a Service-Dominant Logic

ICL Ng, SL Vargo & LA Smith

01/12

Service Systems for Value Co-Creation

L Smith & ICL Ng

 

The Working Paper series comprises articles written by WMG Service Systems researchers that have been submitted to journals and conferences.