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2nd Service Systems Forum (SSFV2016)

Venice, Italy

June 12-13 2016, Venice, Italy

The Service Systems Forum returned for its second year (SSFV 2016) on June 12-13, 2016 at the beautiful Palazzo Pesaro-Papafava, University of Warwick’s location in Venice, Italy.

SSFV2016's theme was Smart Service Systems & Business Models in the Digital Era. The conference aimed to provide opportunities for service researchers from academia and practitioners from industry to share the latest research and practice on topics related to smart service systems and business models in the digital economy.

SSFV2016 Call for Abstracts flyer (PDF Document)

Forum Outcomes

SSF2016 Proceedings

A compilation of the abstracts accepted for the SSFV2016.


A selection of social media posts and pictures from SSFV2016

Why you should attend SSFV if you are from:

  • Industry - To engage with thought leaders from the service community and hear new research voices. SSFV2016 allows you to explore the practical challenges of managing the transition to digital, gain deeper insights from other contexts and share your experiences under the Chatham House rule.
  • Academia - To be part of a discussion on what your knowledge and research can contribute to the understanding of service, innovation and new business/economic models in the digital era and to set up a research agenda for further enquiry.
  • Government - To participate in this thought leadership forum to advance the understanding of the digital economy and take part in the discussion, sharing your ideas and comments based on research and practice.

SSFV2016 Committee

General Chair: Irene Ng (WMG)
Co-chairs: Roger Maull (Surrey University), Glenn Parry (UWE)
Program Chair: Max Green (WMG)

Follow the SSFV Facebook page for updates

Twitter hashtag:#SSFV2016



To check out 2015's event including the proceedings and presentations, do visit the 1st Service Systems Forum webpage.