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Service Ecosystems

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Data and the digital economy

New legal, economic, and technological artefacts are being created in the digital economy along a service systems innovation framework. These are best exemplified in the personal data technology research that has resulted in the Hub of All Things personal data accounts, now popularized across the global economy.

The compliance rules and new procedures created within this group for deployment in industry by the HAT Community Foundation in a regulatory capacity or on the HAT Data Exchange technology platform are among the world’s leading examples of major technological innovation in the twenty first century.

Markets and economic models

Our work advances the knowledge organisations have to generate value-creating service systems. Their efforts to innovate, compete and improve decision-making in the design and management of value propositions yield the co-creation of value, and our work in market analysis, generation, and economic modelling leads to new design service ecosystems.

In particular, this focus is on hybrid socio-cyber-physical service ecosystems, also called smart service systems. These can be markets, smart cities, urban transportation systems, or systems relating to the Internet-of-Things, such as smart homes and smart communities.

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-- Case studies --

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“I am designing a methodology on the HAT using multimedia data which could serve for social sciences. This methodology should help to set up respondent panels, create rules and put in place tests for reliability, and validity. Different classification algorithms (based on decision- trees, neural networks or fuzzy logic techniques) can be used to ensure higher levels of accuracy in monitoring relevant behavioural activities.”

- Professor Tatiana Bouzdine-Chameeva, Kedge Business School, Bordeaux, France

“My focus is on value creation. I explore value streams, systems, supply chains and business models, that enable greater value to realised by a firms clients and hence bring mutual benefit to the firm.”

- Glenn Parry, Professor in Strategy and Operations Management at Bristol Business School & University of West England

“I design data rights. I investigate the mechanics of information flows within the legal and regulatory framework for complex cyber-physical products.”

- Dr Anna Chatzimichali, Lecturer, University of West England

“I design systems, helping people to be more secure in general, and more engaged with computing systems in general, especially with interactions on multimedia data. I create better tools. We have had user-centric design as a basic HCI principle for a long time, but human-centric computing hasn't been widely accepted in other areas of ICT. This is something we really want to build up. Everyone working on ICT should be interested in this.”

- Professor Shujun Li, Professor of Cybersecurity, University of Kent

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