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New legal, economic, and technological artefacts are being created in the digital economy along a service systems innovation framework. These are best exemplified in the personal data technology research that has resulted in the Hub of All Things personal data accounts, now popularized across the global economy.

The compliance rules and new procedures created within this group for deployment in industry by the HAT Community Foundation in a regulatory capacity or on the HAT Data Exchange technology platform are among the world’s leading examples of major technological innovation in the twenty first century.


Our work advances the knowledge organisations have to generate value-creating service systems. Their efforts to innovate, compete and improve decision-making in the design and management of value propositions yield the co-creation of value, and our work in market analysis, generation, and economic modelling leads to new design service ecosystems.

In particular, this focus is on hybrid socio-cyber-physical service ecosystems, also called smart service systems. These can be markets, smart cities, urban transportation systems, or systems relating to the Internet-of-Things, such as smart homes and smart communities.


Service Ecosystems

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Advancing the knowledge of value-creating service systems, we're helping organisations innovate, compete and make better decisions in the design and management of their value propositions to co-create value. We conduct research into, and design, service ecosystems, in particular hybrid socio-cyber-physical service ecosystems (also called smart service systems). These could be markets, smart cities, urban transportation systems or systems relating to Internet-of-Things such as smart homes or communities.