Skip to main content

Hospitality services

The hospitality services industry provides support to a number of other industries, ranging from hotels and restaurants to educational establishments and oil rigs. The industry provides food and drink, and increasingly provides ‘facilities management’, which means services like housekeeping services, linen and security. Hospitality service providers include: travel; business; retail; education; health care; remote and offshore locations; corporate hospitality and executive dining; government and local authority provision; plus leisure venues and events (such as concerts, regattas, sporting events, weddings and parties). The industry overlaps with the food and service management industry, which is an external service provider. Hospitality services are managed ‘in-house’ by, for example, a retailer or local authority.

Key facts:

  • There are 195,200 people working in the hospitality services industry.
  • 62% of the workforce is female.
  • 92% of the workforce is white and 8% from Black Ethnic Minority groups
  • 14% of the workforce is aged 16-19 years, 22% 20-29 years, 17% 30-39 years, 20% 40-49 years and 27% is 50 years and older.
  • 12% of the workforce has an NVQ Level 4 or above qualification.
  • The majority of the workforce has a NVQ Level 2 qualification (32%).
  • 9% of the workforce has no qualifications.
  • 49% of the workforce is employed full-time.
  • 66% of the hospitality services workforce work in elementary occupations, approximately 22% work in skilled trades and the remaining 12% are managers.

Source: People 1st LMI Report (March 2010) and Hospitality Services industry profile 2009