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Hotel industry

The hotels industry covers paid accommodation that is open to the general public, which can include budget hotels, bed and breakfast accommodation, plus hotels rated from one to 5 stars. As an accommodation provider, hotels overlap with other industries, such as youth hostels, farms, pubs, and restaurants and others that may also provide accommodation.

Key facts:

  • There are 253,900 people working in the hotels industry, with around 12,600 employers.
  • 58% of the workforce is female.
  • 90% of the workforce is white and 10% from Black Ethnic Minority groups
  • 13% of the workforce is aged 16-19 years, 31% 20-29 years, 18% 30-39 years, 17% 40-49 years and 21% is 50 years and older.
  • 17% of the workforce has an NVQ Level 4 or above qualification.
  • The majority of the workforce has a NVQ Level 2 qualification (25%).
  • 13% of the workforce has no qualifications.
  • 64% of the workforce is employed full-time.

43% of all those working in the hotel industry are working in elementary occupations. 19% are managers, 11% work in administrative or secretarial roles and 11% work in skilled trades occupations.

Source: People 1st LMI Report (March 2010) and Hotels industry profile 2009