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Customer Feedback Results

After each Support Call is resolved by WBS Solutions staff an automatic resolution email is sent out. This includes an invitation to complete a short questionnaire on the quality of support received. The results of this are grouped into weeks for the current year and annualised for previous years and included below. The questionnaire also includes a free-form text section, the results of which are used internally but are not published as they typically contain private information.

Translating thus:

Excellent = 4
Good = 3
Moderate = 2
Poor = 1

Cells where results are below the goal of 3.50 are highlighted in red.

Cells with a perfect score of 4.00 are marked in green

 

Oct-17 41 3.76 3.93 3.90 3.56
Sept-17 34 3.85 3.91 3.85 3.79
Aug-17 44 3.86 3.98 3.91 3.74
Jul-17 42 3.90 3.95 3.88 3.80
Jun-17 23 3.91 3.87 3.87 3.78
May-17 34 3.94 3.94 3.94 3.94
Apr-17 24 3.74 3.96 3.96 3.91
Mar-17 41 3.98 4.00 3.95 3.90
Feb-17 30 3.93 3.93 3.93 3.93
Jan-17 41 3.98 3.95 3.90 3.93
Dec-16 35 3.86 3.94 3.94 3.85
Nov-16 33 3.94 3.97 3.97 3.81
Oct-16 67 3.93 3.96 3.91 3.86
Sept-16 52 3.94 3.96 3.92 3.85
Aug-16 53 3.89 3.92 3.90 3.81
Jul-16 32 3.88 3.97 3.94 3.84
Jun-16 36 3.91 3.94 3.89 3.81
May-16 45 3.72 3.91 3.88 3.57
Apr-16 58 3.98 3.98 3.96 3.98
Mar-16 45 3.87 3.91 3.88 3.80
Feb-16 40 3.85 3.95 3.95 3.85
Jan-16 50 3.94 3.96 3.96 3.86
           
Previous years' data          
2015 545 3.89 3.93 3.90 3.81
2014 346 3.88 3.91 3.90 3.83
2013 442 3.87 3.93 3.91 3.86
2012 421 3.90 3.95 3.90 3.81
2011 411 3.77 3.89 3.87 3.65
24-Sept-10 to end 2010 165 3.84 3.97 3.95 3.71