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Setting up Outlook to check your Office 365 account

  • Click the Start button (round Windows icon in the bottom left) > Control Panel

  • Ensure the Control Panel view is set to ‘Large icons’

  • Double-click the 'Mail' or 'Mail (32-bit)' icon

  • Select Show Profiles…

  • Click Add…

    Click Add
  • Name your profile something appropriate such as 'Warwick email' (Update Aug 2013 - this is shown in the images as live@edu, the name of the old version of this service). Click OK

  • Enter your name and email address using the form ITS (as shown below). Your ITS username takes the form of either e.g. or e.g. . Don’t worry, this will not be your actual email address. Type your ITS password (twice) and click OK.

  • It may take a few minutes to set up your Outlook profile. Once complete you will see a message similar to that below.

  • Ensure the ‘Always use this profile’ option is selected and select the ‘Warwick email’ profile you have just created from the drop down list (see below).

  • When complete the options should look as those below. Click Apply and then OK until all dialogue boxes are closed.

  • You are now ready to start Outlook. Click the Start button, type ‘Outlook’ into the search bar and select Outlook 2010 from the search results.

  • The first time Outlook starts you will need to enter your password. It is up to you whether you tick the box to remember your password so that you don't need to do this each time. Each time you open Outlook it will take around a minute to download new emails and synchronise changes. The first time only that you do this the synchronisation process could take a number of minutes.