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I can log into my.wbs but not mail.wbs...

When you change your password via it changes both your my.wbs/computer password and your mail.wbs (Googlemail) password. Well, at least it should. Occasionally this doesn't work, perhaps because the Google servers are too busy or perhaps because you are trying to set a password that is too short for the Google system (must be 8 characters or more).

Sometimes this leaves a situation where you can log into my.wbs but are unable to log into mail.wbs. If that applies to you the following tip may help...

  1. Sign in at
  2. Follow the instructions to enter your old password once and your new password twice. Feel free to re-enter your old password if you want to keep using that one. Now, when you click change password your my.wbs password and your mail.wbs will be set to the new value
  3. Test the new password by visiting . Ensure you log into your email with your username in a form like (this is how Google know you).

    You will need to add to your regular WBS username to log in

  4. If you continue to have problems please let us know at .