Each year the Helpdesk receive a number of requests from students for our participation in their dissertations or similar (that is, the students wish to make the Helpdesk the subject of their dissertation). The ongoing growth of the school is leading to an increase in such requests and the Helpdesk is a pressured environment, often short-staffed, and a place where even 'quiet periods' are taken up with catch-up and outstanding projects.
As these requests can lead to a substantial amount of work and disruption to our operation, we will no longer be able to agree to such requests. On occasion we may have a genuine question / area of concern which could make an appropriate topic for a student dissertation. Should this happen the Helpdesk Manager shall contact appropriate groups with details.