Frequently asked questions for current students
We will keep updating this page as often as we can to keep you informed.
Keep up to date with Warwick
As the situation develops so rapidly, with conflicting information externally, we are using these webpages as our main source of information for students and staff. We are updating them frequently.
We will also email you directly with significant updates that will impact your work or studies at Warwick.
- Sign up to notifications for this page - you'll be automatically emailed whenever a large edit is made to the page
- Watch your emails for correspondence from your department and from the University
- Read our regular staff and student e-newsletters for important updates and prompts to visit the webpages
- We will also keep in touch through MyWarwick and the MyWarwick app.
- See all our latest updates online
Keep up to date externally
You can follow Government and other public authorities to stay up to date.
Most have social media accounts and email update facilities.
Contact Wellbeing Support Services for advice and support about the impact on your wellbeing.
You should also contact your personal tutor regarding your studies. Please be reassured that those who follow University guidance and as a result remain absent from University will have their absence marked as authorised.
Refer to NHS advice if you develop symptoms of coronavirus
Read information from the Student Immigration and Compliance team regarding Immigration & Compliance Tier 4 Visa guidance.
If you think that you may have contracted the coronavirus:
- Stay indoors, and avoid contact with other people.
- Check if you need medical help by using the NHS medical helpline service and follow their advice:
- Use the online NHS coronavirus service
- Or telephone them on 111
- Do not go to your GP or hospital unless you are instructed to do so.
If you are told by NHS 111 to self-isolate
You should report to the University's coronavirus helpline. Call 024 765 23111 from an external number, or 23111 from an internal number, to find out what to do next. You also need to contact your department or personal tutor by email or phone to tell them you are absent.
Staff looking after the helpline will direct you to any wellbeing and support services you need, and report to the University so we can assess any actions we need to take.
You should report this immediately via the University helpline.
Call 024 765 23111 from an external number, or 23111 from an internal number, to find out what to do next.
Please note, we cannot provide medical advice. The helpline is for reporting positive cases of confirmed coronavirus and for people on campus who need help and assistance relating to coronavirus.
You should also contact your department and personal tutor as soon as possible.
Exams and mitigating circumstances
University accommodation remains open to students who must remain on campus, but there will be no face to face teaching, assessments or other events in Term 3.
Information and updates on alternative forms of assessments for undergraduate first year, intermediate years and final year students, postgraduate taught students and postgraduate research students are being shared through our twice-weekly twice-weekly student newsletter.
Your tutors and departmental staff are being supported to work from home with wellbeing advice and advice on IT tools to support this new way of working.
You can still access student support via Wellbeing Support Services.
Term 3 will start on Monday 20 April. There will be no face to face teaching or assessments in term 3.
You can find the latest information and updates on our twice-weekly student newsletter. Sign up to the undergraduate newsletter, postgraduate taught newsletter or postgraduate research newsletter to ensure you receive the most recent information.
You may well find that your personal circumstances are severely impacted by the current pandemic in a way that limits your ability to complete your studies and assessment. The mitigating circumstances process enables you to inform us so that we can consider where allowances need to be made. Find out more about our mitigating circumstances procedure during COVID-19
You may well find that your personal circumstances are severely impacted by the current pandemic in a way that limits your ability to complete your studies and assessment.
If you are concerned that you may be unable to participate in exams – this may be because you are unwell or self-isolating in accordance with PHE advice, or if you have concerns that your performance may be affected, then you can use the University’s mitigating circumstances procedure.
The mitigating circumstances has been adapted to deal with the pressures of COVID-19. The updated process enables you to inform us so that we can consider where allowances need to be made.
You can also seek advice and support from Wellbeing Support Services and from your personal tutor.
Mitigating Circumstances are unforeseen circumstances which are outside your control and have a detrimental effect on your studies. We understand that this is a difficult time for all members of our community and encourage you to keep in touch with your Personal or Senior Tutor in your department who are able to support you through the mitigating circumstances process.
We have made new changes to our Mitigating Circumstances portal, mitigation and self-certification due to coronavirus.
- We have adapted the Mitigating Circumstances portal for coronavirus related mitigations. Warwick Business School has also developed myWBS.
- We recognise that you may not necessarily be able to visit doctors, counsellors or hospitals to obtain evidence for non-coronavirus related mitigation. We have therefore relaxed the evidence requirement for both coronavirus and non-coronavirus related mitigations.
- We have introduced a policy on Self-Certification which allows an automatic 5 university working day extension on eligible assessed work without the need for evidence. Students can self-certify twice from now until the end of the academic year.
We appreciate that this might be a worrying time for you, but the Doctoral College team are working to minimise the impact of the coronavirus outbreak on your work, in particular with relation to exams and scholarships.
We will update these as things change, but if you have any other questions, please contact us at doctoralcollege at warwick dot ac dot uk
This is a personal decision, but we would like to reassure you that we are happy for you to return home earlier than planned if you feel you need to.
If you are returning to your home country, please ensure that your department at Warwick is aware of your decision. You do not need to return to the University for Term 3. The University has introduced online learning, teaching and assessment for Term 3, and you can find details in the student newsletters. Your department will contact you with further information.
Students who cannot go home will be able to use campus accommodation if required. Please contact Warwick Accommodation directly about this.
Warwick will continue to offer pastoral and academic support to you, whether you decide to return home or to remain here.
If your studies and assessments are affected by COVID-19 (i.e. you fall ill) you will not be penalised. You will be able to apply for mitigating circumstances for any affected assessments.
If you’re travelling overseas, make sure to follow the latest government advice. Their advice is updated frequently. They cover travel restrictions, self-isolation advice, information regarding travel within the UK and on what to do on your return from different countries.
If you're planning to travel to areas specified on the list by the FCO, we advise you to postpone your trip or consider the risk that you may not be able to return to the UK.
Fees and Funding
Although on-campus teaching has been cancelled for undergraduate students (Term 3), the University continues to support all students in achieving their desired learning outcomes. As such, we will not be refunding tuition fees. Teaching for postgraduate students will continue, but will be done online.
We appreciate this is an exceptional time, but it is important that you continue to pay your tuition fees by the published due date.
As long as you remain fully enrolled and continue to meet the eligibility criteria your Term 3 Warwick Bursary payment will be paid as scheduled on 23 April 2020.
If you are a postgraduate student in receipt of a stipend, you will continue to receive this, provided:
- you are fully enrolled
- you are temporarily withdrawn however, you are entitled to receive a stipend e.g. you are receiving maternity/paternity/adoption pay
Your monthly stipend will reach your bank account by the 1st of the month. If you have any further questions or concerns please contact the postgraduate scholarships team directly at pgscholarships at warwick dot ac dot uk.
Please see our Accommodation FAQS
Study and Work Abroad
If you're currently studying or working abroad as part of your course, please see our guidance for students on mobility placements during the coronavirus outbreak.
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Call our 24/7 helpline on +44(0)24 765 23111
About our helpline: Please note, we cannot provide medical advice. Our University helpline is for reporting positive cases of confirmed coronavirus and for people on campus who need help and assistance relating to coronavirus. You can also see our data protection statement to see how we handle and process information gathered from the helpline.