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Accommodation FAQs

Warwick Accommodation FAQS

On-Campus Accommodation

  1. I have left my accommodation, have removed my belongings and do not plan to return; can I be released from my contract?
  2. Can I return to campus to get my belongings?
  3. I have left campus accommodation but I have left my belongings in my room. What do I do?
  4. I am unable to go home and will need to remain on campus, what should I do?
  5. If I have to move to another residence on campus; do I have to pay more?
  6. I am self-isolating on campus; what do I need to do?
  7. How do I need to manage my waste if I am living on campus?
  8. Am I allowed guests or visitors to my accommodation including social gatherings?
  9. What should I do if I hear the fire alarm in my accommodation?
  10. Taps and Showers
  11. Why am I not able to use the lift in my accommodation?
  12. Student Services opening times
  13. Will my en suite still be cleaned weekly?
  14. Will you still be providing cleaning in shared areas such as kitchens and shared toilets and bathrooms?
  15. Will you still be providing toilet roll and soap and any cleaning in shared facilities?
  16. What cleaning will be provided across campus?
  17. Will the laundrettes remain open on campus?
  18. I am living on campus, will the postal service be changing?

University Managed Off-Campus Accommodation

  1. Can I be released from my off campus accommodation contract?
  2. I am self-isolating in a University managed off campus property; what do I need to do?
  3. Can I still transfer to another off campus room?
  4. If I am leaving before the end of my tenancy; do I need to return my key?
  5. I have left belongings in my off campus accommodation and have decided not to return to my accommodation - what will happen to my property?
  6. Am I still responsible for the utility bills for my off campus accommodation?
  7. Will my belongings continue to be insured in my absence?
  8. What will happen to any post sent to my off campus accommodation?

About this page

List of updates


1. On-Campus Accommodation

I have left my accommodation, have removed my belongings and do not plan to return; can I be released from my contract?

I am not on campus and no longer require my room

You have the option of being released from your accommodation contract from the start of term three.

Please fill in this form if you are not on campus and no longer require your room.

I am on campus but I am planning to leave

You have the option to be released from your accommodation contractual obligations from the date you depart.

Please fill in this form if you are still on campus and are planning to leave

You will also need to:

  • Hand in your key card to Student Services (Senate House reception) as soon as possible or notify us you wish for your card to be cancelled via the above. You will not be allowed any further access to your room after this date.
  • Clear your room and kitchen of all your personal possessions. If you are unable to do this please email studentservices at warwick dot ac dot uk so we can make other arrangements for you to collect your belongings at a later date; please note they may need to be moved to storage to enable cleaning during this time - we will issue more guidance about this in due course. We recognise that due to the travel ban and the fact that you may be overseas you may find this difficult. We will help you to resolve this.
  • Leave your accommodation clean and tidy and ensure all perishable food is removed from cupboards and fridges.
  • Ensure that you remove all valuables, and secure all windows and doors.
  • Double-bag and tie your waste, and take it out to the refuse skips provided outside each residence. Please only use the open skip only and do not place items on the floor as this will encourage pests. We will provide refuse bags across all kitchens.
  • Notify Student Finance England if you are claiming a maintenance grant. Your maintenance grant may change as a result.

Can I return to campus to get my belongings?

With the recent relaxing of government advice regarding non-essential travel, you will be able to return to campus to get your belongings however you need to follow our new arrangements to do this.

You cannot just come back on to campus to get your belongings because your contract has been terminated, your key will not work and we will not be able to grant access. It would also risk too many people coming back into one space at once.

Therefore we have come up with three ways to sort your belongings:

Find out how to safely retrieve your belongings


I have left campus accommodation but I have left my belongings in my room. What do I do?

Due to the current situation, we would ask that you do not visit campus to collect your belongings, unless it is critical for you to do so, in line with advice from the UK Government. If it is critical for you to collect belongings such as a passport or medication, then please contact studentservices at warwick dot ac dot uk to make arrangements.

I'm not on campus, and my room has belongings which I want to keep.

Please let us know so that we can make other arrangements for you to clear your room or to collect your belongings at a later date. We will issue more guidance about collecting your belongings at a later date.

Please fill in this form if you have belongings in your room which you want to keep.

I'm not on campus, and I no longer require my belongings which I left behind.

Please tell us so that we can make arrangements to dispose of your belongings.

Please fill in this form if you no longer require your belongings and are happy for them to be disposed of.


I am unable to go home and will need to remain on campus, what should I do?

If you do need to remain in campus accommodation, we will support you in doing so. However, we may ask you to move into a different en-suite hall so that we can continue to support your wellbeing, enable social distancing and support staff who remain on campus to ensure the safe running of our accommodation.


If I have to move to another residence on campus; do I have to pay more?

If we require you to move into a different hall, we will honour the fees of your current accommodation or reduce them accordingly, depending on which hall you move to. We hope you’ll appreciate the need to implement new ways of operating, in line with Government advice, and to ensure we protect those residents who are most at risk. We appreciate your patience and understanding on this.


I am self-isolating on campus; what do I need to do?

If you are self-isolating due to having symptoms or within the vulnerable category, please ensure that you contact the University Coronavirus Helpline on 024 76523111 so that they can advise you and so that Warwick Accommodation have a record of this.


How do I need to manage my waste if I am living on campus?

Please dispose of your own waste in line with the following guidance:

  • All waste must be double bagged and tied
  • Waste must be taken out to the refuse skips provided outside each residence
  • There will be one refuse skip per residence open at a time so that we can manage the waste appropriately. You should use the open skip only and not place items on the floor as this will encourage pests
  • Refuse bags will be provided to all kitchens across campus to help facilitate this. If you need more please contact CampusCleaningAdmin at warwick dot ac dot uk

Am I allowed guests or visitors to my accommodation including social gatherings?

In order to support the UK Governments' request to social distance for health reasons and to protect you, we ask that you comply with social distancing by not having visitors and guests to your accommodation.

  • See the Government guidance online
  • If you remain in University accommodation, you must not gather in large groups and therefore, parties and gatherings in residential halls are not permitted until further notice.
  • Please be aware that the local Residential Life Team and members of the Campus Cleaning Services teams will be on site at regular intervals to check the buildings and ensure compliance.

What should I do if I hear the fire alarm in my accommodation?

Should the fire alarm sound the University will expect you to vacate the building.

  • Whilst waiting for Campus Security to check the building and reset the alarms, the University advises that you stay at least 2 metres away from other people.
  • If you are self-isolating then the University will still expect you to vacate the building during a fire alarm.
  • Smoking inside the building continues to be banned, even if you are self-isolating. You must smoke outside and be at least 3 metres away from any entrance or window and keep away from others.

Taps and Showers

We are obliged to control the quality and safety of the water supply and we need your help with this by making daily use of your water outlets, therefore could you please:

  • Ensure taps and showers are used or flushed daily ensuring that both hot and cold water are flowing for 3 minutes
  • Be careful when using the hot water to avoid scalding as the temperature may be slightly increased
  • Always allow taps to run cold for a few minutes before drinking the water
  • Report any low hot water temperatures
  • Report any higher than normal cold water temperatures
  • Please ensure your taps and showers are cleaned weekly
  • Continue to report any faults online with the water supply (taps, showers, toilets)

Why am I not able to use the lift in my accommodation?

You are advised that the lifts must not be used as there may not be the resources available to deal with breakdowns.


Student Services opening times

Student Services are operating from Senate House with reduced opening hours from 9am to 5pm. You can contact them on studentservices at warwick dot ac dot uk


Will my en suite still be cleaned weekly?

Unfortunately due to the current Government guidelines we are only able to bring staff in to carry out essential tasks and therefore you will be required to keep your own bathroom and bedroom clean.


Will you still be providing cleaning in shared areas such as kitchens and shared toilets and bathrooms?

As we have very limited staff now due to both the Government guidelines and staff in self-isolation we are unable to provide cleaning to our student kitchens.

Therefore you will need to ensure you are cleaning the kitchen after each use using the basic cleaning materials we will be supplying.

You will also need to ensure you are double bagging all rubbish and taking this to the skips provided outside each of the residences.

It is especially important that you clean the kitchen after each use to stop the possibility of the spread of Coronavirus to protect yourself and your fellow residents.


Will you still be providing toilet roll and soap and any cleaning in shared facilities?

We will aim to provide toilet roll to shared bathrooms and keep soap dispensers filled, dependant on staffing levels we also aim to ensure toilets are cleaned, however we would ask that you leave bathrooms and toilets as you would wish to find them and use the cleaning products supplied to clean around after each use, this will help to protect yourself and fellow residents.


What cleaning will be provided across campus?

There will be a very reduced level of cleaning across the campus, we will be concentrating our resources on cleaning touch points and toilets in buildings that remain open.


Will the laundrettes remain open on campus?

Yes. The laundries on campus remain open and functional and are receiving touch point cleaning.


I am living on campus, will the postal service be changing?

Currently mail is being delivered to residences as normal and you should come and collect parcels from the Post Room at Westwood.

Due to the reduction of services on campus, the post room opening hours have been adjusted to 9am–1pm.

Please note that if you visit the post room, you should ensure that you adhere to social distancing procedures and stand 2 meters apart from others waiting in line.


2. University Managed Off Campus Accommodation

Can I be released from my off campus accommodation contract?

Off campus accommodation is not in the University’s control in the same way as on campus accommodation; it involves third party landlords who own the properties that the University have leased to you, and the University is therefore unable to bring your tenancy to an end as it is contractually required to honour its obligations with these landlords.

Your off campus contract continues to afford you the accommodation as demised at the start of your tenancy. The University have also continued to provide support to all off campus tenants with access to a property manager and maintenance services and this will remain in place for the duration of term three.


I am self-isolating in a University managed off campus property; what do I need to do?

You will need to follow the Government’s guidance on self-isolating in shared accommodation. Read the UK Government's COVID-19 guidance for households with possible coronavirus infection.

If you are self-isolating, due to having symptoms or being within the vulnerable category, please ensure that you contact the University Coronavirus Helpline on 024 76523111 so that they can advise you and you need to ensure that Warwick Accommodation and the University have a record of this.


Can I still transfer to another off campus room?

As a result of the ongoing coronavirus pandemic and the subsequent health and safety considerations, we are not processing room moves between off campus rooms at this time.

If you have any specific requirements during this time please contact allocations at warwick dot ac dot uk


If I am leaving before the end of my tenancy; do I need to return my key?

You can take your keys with you so that you can easily return at a later date should you wish. If you do not plan to return to your accommodation then we can accept keys via drop box or mail to: Warwick Accommodation Off Campus, c/o Student Services, Senate House, University of Warwick, Coventry, CV4 7AL

These must be returned by the date that your contract is due to terminate but please note that the early return of your key does not relinquish you from your off campus accommodation contract. For security purposes, please don’t include the address of the property with the keys if you are posting them; your student ID, name and contact details will be sufficient. Please find details with regard to permanently vacating your property via the Off Campus Residences Handbook which can be found via the Off Campus Residences Handbook 19/20


I have left belongings in my off campus accommodation and have decided not to return to my accommodation - what will happen to my property?

Warwick Accommodation are happy for students to leave belongings in their accommodation until your contract comes to an end; if you cannot attend to collect belongings, Warwick Accommodation can make arrangements with you so that family/friends can collect property on your behalf on a pre-arranged date.

Alternatively, you can contact the allocations team via allocations at warwick dot ac dot uk if you are going to find these options difficult.


Am I still responsible for the utility bills for my off campus accommodation?

You are still responsible for all utility bills, including internet charges, until the end of your contract. If you or someone else in your household are returning to your property before your contract ends make sure you take meter readings and inform your provider. If you are not planning to return, you’ll still need to contact your provider and organise alternative arrangements with them.


Will my belongings continue to be insured in my absence?

If you are with Endsleigh, there is more information on the Endsleigh FAQs website and the relevant Warwick Accommodation insurance webpagewhich will be updated.


What will happen to any post sent to my off campus accommodation?

If you are able to, you will still be able to collect post from the property before the end of your contract. At the end of the tenancy, any uncollected post will be returned to sender.


Updates

You can see previous versions of the page below: