Originally published 3 June 2003
Researchers from the University of Warwick’s Institute of Applied Cognitive Science have devised a new method of obtaining a precise understanding of a consumer’s tolerance of risk. The technology can be used to help match consumers with financial options that are closely keyed to the exact level of risk that investor feels comfortable with. This approach runs counter to the current culture which tends to provide conservative solutions to people’s financial services needs. If used widely, the resultant increased level of confidence and risk taking in how people make financial decisions could create a discernible and sustained boost in confidence in a number of financial markets.
This work arises from University of Warwick researchers Professor Nick Chater and Dr Neil Stewart’s development of a new theory of how people make risky decisions. They are now working with fellow Warwick researcher Henry Stott to develop the core idea of this development - that people cannot weigh up the absolute value of various outcomes, and don’t have any absolute idea how likely each outcome is. They tend, instead, to ‘sample’ outcomes and likelihoods from memory, and use these to assess the relative value of the options they are considering. This leads to new explanations for why people are risk-averse, and why they so dislike investment volatility.
The researchers will also develop models of “financial personalities” which will be independent of socio-economic classifications and which give a much better understanding of how people’s decision-making processes work. The researchers will also explore how consumers are influenced by the contexts in which they take financial decisions. This will help people to improve their financial decisions and banks to improve their services.
“The retail finance services sector is crying out for a more rigorous approach to understanding decision-making,” said Henry Stott, “In the recent past there has been much debate on the difficulties of understanding and comparing products or in getting good advice, but while the concern about people paying too much for some services is a real one, the bigger risks are to do with the making of poor underlying financial decisions.”
Professor Nick Chater said “By helping people make decisions that match more closely their real level of tolerance of risk we can help people come to much less conservative assessments of which financial products are best for them. If used widely, the resultant increased level of confidence in risk taking could substantially boost financial markets.”
The researchers will soon announce the formation of a spin out company which will work with leading companies and professional bodies in the financial services sector to exploit the new technology.
Opportunity for Broadcasters:
NB Broadcast quality material on this story, including an interview with Professor Nick Chater, will be broadcast as part of Research TV on the Reuters WNS service on Tuesday 3 June 11:40 - 11:50 GMT.
For further information contact:
office: 020 7289 9174
mobile 0777 1785 145
or Dr Neil Stewart
office: 024 7657 3127
Peter Dunn, Press Officer,
University of Warwick
Tel: 024 76 523708
mobile 07767 655860