- Module code: IB9AD
- Module name: Design: Shaping Processes, Products & Services
- Department: Warwick Business School
- Credit: 6
Module content and teaching
To establish how the various characteristics of service processes influence design decisions
Principal learning outcomes
Subject knowledge and Understanding: Demonstrate an understanding of process and supply chain design; Appreciate the impact of customer/market requirements on process design; Understand the value of process mapping. Subject Specific/Professional Skills: Evaluate the effectiveness of design decisions; Apply appropriate solutions to workplace challenges: Cognitive Skills: Critically analyse the interrelationships of process flow objectives.
Timetabled teaching activities
Total contact hours: 60 hours. Tutorials: By telephone. Laboratory sessions: Interactive e?learning material, Case Studies, Videos, Podcasts, Module duration (weeks): Approximately 6 weeks.
|Assessment group||Assessment name||Percentage|
|6 CATS (Module code: IB9AD-6)|
|A (Assessed work only)||Assessed Course Work||100%|
This module is available on the following courses:
- Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 2
- Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 3