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ES93Z - Service Design & Delivery

  • Module code: ES93Z
  • Module name: Service Design & Delivery
  • Department: Warwick Manufacturing Group
  • Credit: 10

Content and teaching | Assessment | Availability

Module content and teaching

Principal aims

To provide students with an overview of processes involved in the service industry to complement their study of the engineering, manufacturing or e-business sectors on existing modules. This module aims to highlight what is different and special about managing “Service” projects, companies, programmes and the tools and techniques used in the design and management of service in industries such as banking, finance or healthcare. The course also seeks to show where tools, techniques and processes applicable to one sector may be of use in the other. The course will also address how and why a manufacturing company can transform itself into a services company.

Principal learning outcomes

"On successful completion of the module, participants will be able to: Comprehensively understand similarities and differences between manufacturing and services companies in terms of organisation and business processes Comprehensively understand how and why a manufacturing company can transform itself into a services company; Understand and be able to document organisational structure and business processes; Understand, select and systematically apply appropriate modelling methodologies and tools; Recognise and understand different types of services delivered by current services-based organisations; Recognise, anticipate and evaluate some of the specific challenges of a services-based organisation; Recognise, anticipate and accommodate the uncertainties inherent in a service-based process; Interpret and critique a given process and advance practical improvements to it; Independently design and create a complex organisational structure and business processes to systematically deliver a specific service; Independently generate and analyse a model using the Component Business modelling methodology; Use Websphere Business Modeller tool to visualise and analyse a complex business process. "

Departmental link

Module assessment

Assessment group Assessment name Percentage
10 CATS (Module code: ES93Z-10)
A (Assessed work only) Assessed Course Work 100%

Module availability

This module is available on the following courses:



Optional Core