Skip to main content

IB9AC - Define - Service Identification and Improvement of Service Operations

  • Module code: IB9AC
  • Module name: Define - Service Identification and Improvement of Service Operations
  • Department: Warwick Business School
  • Credit: 6

Content and teaching | Assessment | Availability

Module content and teaching

Principal aims

To explore the strategic importance of Operations and Process Management in service organizations

Principal learning outcomes

Subject knowledge and Understanding: Implement their understanding of the business case for operations in a practical environment; Articulate the contribution that Operations makes to the business; Appreciate the importance of aligning operations strategy with business strategy; Understand the value of establishing a process perspective in service organizations. Subject knowledge and Understanding: Implement their understanding of the business case for operations in a practical environment; Articulate the contribution that Operations makes to the business; Appreciate the importance of aligning operations strategy with business strategy; Understand the value of establishing a process perspective in service organizations. Cognitive Skills: Critically analyse the extent to which operations strategy is built from the bottom?up to reflect the experience of operational reality.

Timetabled teaching activities

Total contact hours: 60 hours. Tutorials: By telephone. Laboratory sessions: Interactive e?learning material, Case Studies, Videos, Podcasts, Module duration (weeks): Approximately 6 weeks.

Departmental link

https://my.wbs.ac.uk

Module assessment

Assessment group Assessment name Percentage
6 CATS (Module code: IB9AC-6)
A (Assessed work only) Individual Assignment (1500 words) 100%

Module availability

This module is available on the following courses:

Core

N/A

Optional Core
  • Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 2
  • Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 3
Optional

N/A