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IB9AE - Deliver: Planning & Controlling Ongoing Operations

  • Module code: IB9AE
  • Module name: Deliver: Planning & Controlling Ongoing Operations
  • Department: Warwick Business School
  • Credit: 6

Content and teaching | Assessment | Availability

Module content and teaching

Principal aims

To examine the service operation's ability to deliver its service outcomes effectively, on time and to the required quality standard

Principal learning outcomes

Subject knowledge and Understanding: Understand the relationship between base level of capacity and demand fluctuation; Utilise tools and techniques that support resource planning and control; Demonstrate an awareness of the importance of control and its effective implementation. Subject Specific/Professional Skills: Design a control dashboard; Apply visual management systems. Cognitive Skills: Critically assess the extent to which the integration of information can deliver value to planning and control systems.

Timetabled teaching activities

Total contact hours: 60 hours. Tutorials: By telephone. Laboratory sessions: Interactive e?learning material, Case Studies, Videos, Podcasts,Module duration (weeks): Approximately 6 weeks.

Departmental link

https://my.wbs.ac.uk

Module assessment

Assessment group Assessment name Percentage
6 CATS (Module code: IB9AE-6)
A (Assessed work only) Individual Assignment 100%

Module availability

This module is available on the following courses:

Core

N/A

Optional Core
  • Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 2
  • Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 3
Optional

N/A