- Module code: IB9AE
- Module name: Deliver: Planning & Controlling Ongoing Operations
- Department: Warwick Business School
- Credit: 6
Module content and teaching
To examine the service operation's ability to deliver its service outcomes effectively, on time and to the required quality standard
Principal learning outcomes
Subject knowledge and Understanding: Understand the relationship between base level of capacity and demand fluctuation; Utilise tools and techniques that support resource planning and control; Demonstrate an awareness of the importance of control and its effective implementation. Subject Specific/Professional Skills: Design a control dashboard; Apply visual management systems. Cognitive Skills: Critically assess the extent to which the integration of information can deliver value to planning and control systems.
Timetabled teaching activities
Total contact hours: 60 hours. Tutorials: By telephone. Laboratory sessions: Interactive e?learning material, Case Studies, Videos, Podcasts,Module duration (weeks): Approximately 6 weeks.
|Assessment group||Assessment name||Percentage|
|6 CATS (Module code: IB9AE-6)|
|A (Assessed work only)||Individual Assignment (1500 words)||100%|
This module is available on the following courses:
- Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 2
- Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 3