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IB9AF - Direct: Service Improvement and Recovery

  • Module code: IB9AF
  • Module name: Direct: Service Improvement and Recovery
  • Department: Warwick Business School
  • Credit: 6

Content and teaching | Assessment | Availability

Module content and teaching

Principal aims

To focus on the methods and concepts that will improve the operation's capability

Principal learning outcomes

Subject knowledge and Understanding: Appreciate how improvement approaches such as Lean, the Toyota Production Philosophy and Six Sigma can be applied in a service environment; Understand the extent to which improvement is a strategic imperative and the ultimate objective of operations and process management. Subject Specific/Professional Skills: Identify likely fail points; Apply approaches to mitigate the impact of failure or to reduce the likelihood of failure; Appreciate the extent to which high levels of variation reduces the ability to detect changes in process performance. Cognitive Skills: Critically examine the extent to which appreciation of, involvement in and commitment to quality permeates the whole organization.

Timetabled teaching activities

Total contact hours: 60 hours. Tutorials: By telephone. Laboratory sessions: Interactive e?learning material, Case Studies, Videos, Podcasts, Module duration (weeks): Approximately 6 weeks.

Departmental link

https://my.wbs.ac.uk

Module assessment

Assessment group Assessment name Percentage
6 CATS (Module code: IB9AF-6)
A1 (Assessed work only) Individual Assignment (1500 words) 100%

Module availability

This module is available on the following courses:

Core

N/A

Optional Core
  • Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 2
  • Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 3
Optional

N/A