- Module code: IB9AF
- Module name: Direct: Service Improvement and Recovery
- Department: Warwick Business School
- Credit: 6
Module content and teaching
To focus on the methods and concepts that will improve the operation's capability
Principal learning outcomes
Subject knowledge and Understanding: Appreciate how improvement approaches such as Lean, the Toyota Production Philosophy and Six Sigma can be applied in a service environment; Understand the extent to which improvement is a strategic imperative and the ultimate objective of operations and process management. Subject Specific/Professional Skills: Identify likely fail points; Apply approaches to mitigate the impact of failure or to reduce the likelihood of failure; Appreciate the extent to which high levels of variation reduces the ability to detect changes in process performance. Cognitive Skills: Critically examine the extent to which appreciation of, involvement in and commitment to quality permeates the whole organization.
Timetabled teaching activities
Total contact hours: 60 hours. Tutorials: By telephone. Laboratory sessions: Interactive e?learning material, Case Studies, Videos, Podcasts, Module duration (weeks): Approximately 6 weeks.
|Assessment group||Assessment name||Percentage|
|6 CATS (Module code: IB9AF-6)|
|A1 (Assessed work only)||Individual Assignment (1500 words)||100%|
This module is available on the following courses:
- Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 2
- Postgraduate Award in Leading Operations and Process Management in the Service Sector (N1A1) - Year 3