SafeZone

Stay safe and connected with SafeZone

Get support at the tap of a button. Download SafeZone – your link to campus safety and wellbeing.

Imagine having campus support just a tap away – wherever you are, whenever you need it.

SafeZone is the University of Warwick’s free safety app, designed to help staff and students feel safe, informed, and supported on campus. Whether you’re working late, walking alone, or need urgent assistance, SafeZone connects you directly to campus safety and support teams in real time.

Download SafeZone for free from your phone’s app store – just search for “SafeZone” to get started

How SafeZone works

Once you've downloaded the app, SafeZone gives you quick, direct access to help and key safety features – all at your fingertips.

Emergency help

Tap to instantly alert Community Safety if you're in danger or need urgent help.

Request first aid

Get medical assistance quickly, wherever you are on campus.

Check in

Let Community Safety know you're working alone or outside normal hours.

Receive safety alerts

Stay informed with real-time notifications during emergencies or incidents.

Get general assistance

Ask for non-urgent help or support from Community Safety.

Your location is private

Community Safety only sees your location when you request help or check in.

Why is Warwick using SafeZone?

Your safety matters.

The University is introducing SafeZone to provide faster, more responsive support across campus – during emergencies and day-to-day. It’s all part of creating a safer environment for everyone.

SafeZone is being introduced to:

Support a safer, more connected campus community

Improve response times during emergencies
Provide better support for lone working and out-of-hours activity
Strengthen crisis communication and live alerts
Help meet legal and safety obligations, including Martyn’s Law

SafeZone is just one of the ways the University is investing in your safety and wellbeing. It works alongside our wider campus support services to help you feel confident, connected, and supported – whether you're on campus or beyond.

Explore more about staying safe on campus

Download the SafeZone app today

Stay connected to campus support wherever you are. Whether you're walking alone, working late, or need urgent help, SafeZone puts security at your fingertips. Search “SafeZone” in your phone’s app store to get started – or use the links below to download it for free.

Register using your University of Warwick email address to access the full range of campus features. Your location is only shared when you request help or check in – you're always in control.

Download in the App Store – for iOS (Apple) Get it on Google Play – for Android

When you might use SafeZone

SafeZone isn’t just for emergencies – it’s designed to support staff and students in everyday situations, too. Here are a few ways it can help you feel safer and more connected on campus and beyond.

Working late or out of hours

Whether you’re finishing a project in the library or working late in a lab, use the check in feature so Community Safety knows you’re there and can respond quickly if needed.

Walking across campus at night

Heading home after an evening lecture or late shift? With SafeZone open on your phone, support is just a tap away if you feel unsafe or need assistance.

You or someone needs help

If you or a colleague feels unwell or is injured, you can use the First Aid option in the app to quickly alert Community Safety and request help.

Something doesn’t feel right

You notice suspicious behaviour or an unfamiliar person in a restricted area. You can discreetly request help or report the concern through SafeZone.

You receive an emergency alert

In the event of a fire, severe weather, or security incident, SafeZone can send real-time alerts so you know what’s happening and what to do – fast.

FAQs

These FAQs cover the key things you need to know to get started, understand how your information is used, and make the most of the app’s features. For the most up-to-date technical and usage information, visit the SafeZone FAQsLink opens in a new window. If you have any other questions, feel free to contact the Warwick SafeZone Deployment Team at .

Getting started

What is SafeZone? Who can use SafeZone? How do I get started with SafeZone? What do I need to provide when I sign up?

To register, you’ll be asked to enter:

Your Warwick email address
A password – create your own (don’t use your University password).
Your real name – this helps the Community Safety Team identify you.
Your mobile number – responders may use this to contact you.
A photo (optional) – useful if you need to be identified.
Other optional details – you can add your office location or any medical conditions to help responders support you more effectively.

You can update your profile in the app at any time (except your email address). If you enter the wrong email, just sign up again using the correct one.

What can I use the app for?

SafeZone helps you stay connected to campus safety and support services, wherever you are on University grounds. You can use the app to:

Call for emergency help – if you feel unsafe or are in danger, raise an emergency alert to immediately notify Community Safety of your location so they can respond quickly.
Request first aid or general assistance – whether you or someone nearby needs medical help or you’re unsure what to do in a situation, you can request support directly through the app.
Check in when working alone or after hours – let the Community Safety team know where you are and that you’re working alone or outside usual hours. You can also set a timer for added peace of mind.
Receive safety alerts and updates – in the event of an incident on campus, the app will send you real-time updates and instructions to help keep you safe and informed.

SafeZone is there to give you reassurance and quick access to support when you need it most.

Where can I find technical setup guidance and compatibility information?

If you're looking for help setting up the app, checking your device’s compatibility, or troubleshooting basic issues, take a look at the SafeZone Basic End User Support guide (PDF)Link opens in a new window. It covers:

Which phones, tablets, and operating systems are supported
How to enable location and notification settings
How SafeZone uses Wi-Fi and GPS for accurate location
What to do if you don’t have a smartphone

For more technical help, visit the SafeZone FAQsLink opens in a new window or email the Warwick team at .

What should I do if I have questions or need help?

Privacy and permissions

Why does the app ask to access my location? Why do I need to allow SafeZone to access my location at all times?

Allowing SafeZone to access your location “always” means you can check in and carry on using your phone as normal. If you choose “only while using the app”, SafeZone must stay open on your screen.

Remember: this setting doesn’t mean your location is always shared. It’s only shared when you actively use certain features.

Will the app drain my battery? Why does the app ask for motion and fitness permissions? Will my personal information be private? Why does SafeZone send notifications?

In the event of an emergency or major incident, the University may use push notifications to send you:

Safety information or instructions
A request to check in
Links to further updates

This helps us coordinate support and keep you informed quickly.

Using Safezone

What if I accidentally press an alert button?

If you press an alert button by mistake, you can cancel it straight away by tapping the same button again while the countdown timer is running.

If the alert has already been sent, you can still cancel it — but Community Safety will contact you to make sure you’re safe. Please answer their call or reply to their message so they know you’re okay.

Who responds to my alert?

All alerts are received by Warwick’s Community Safety Team.

When you raise an alert, your location and profile details are shared with trained responders. If you’ve checked in, your location is also visible to the team — but if you need help, you must still press an alert button or make a help call for them to respond.

How will I know when my alert has been received?

Once you press an alert button, three icons will appear on your screen showing the status of your request:

Location – your phone is finding your location
Sending – your request is being sent
Acknowledged – a Community Safety Team member has seen your alert and confirmed they are responding

You can cancel the alert at any time by pressing the red button.

Do I need to check in for SafeZone to work?

Need more help?

If you want more detailed guidance or technical support, visit the official SafeZone FAQs. If you have questions about using the app at Warwick, our team is happy to help.

Don’t forget to download the SafeZone app from the App Store or Google Play and register with your University email address to get started.

You can also learn more about Warwick’s Community Safety team and the support they provide across campus.

Visit the SafeZone FAQs Email our team Explore Community Safety