It is useful for staff to have a list of resources available to which students can be referred, or from which information can be sought.
If, as a member of staff, you have concerns about how best to support a student, telephone Trudy (University Counselling Service Secretary) and she can arrange for a counsellor to telephone you back (see 'Information for Staff' section on this website for more information).
If a student is struggling with academic matters, the personal tutor system should be used, ie, refer students to their allocated Personal Tutor for support. Personal tutors are contactable via telephone or email or through the Departmental Secretary.
Other resources available within the University:
Accommodation Office: ext 23772 www.warwick.ac.uk/info/accommodation
Careers: www.warwick.ac.uk/careers ext 75508 For initial ‘quick careers advice’ telephone after 3pm for an appointment the following day.
Chaplaincy: ext 23519 www.warwick.ac.uk/services/chaplaincy
Counselling Service: contact via email to email@example.com or telephone ext 23761during office hours.
Disability co-ordinators: ext75570 www.warwick.ac.uk/disability
Financial Advice: ext 22788 www2.warwick.ac.uk/study/funding or www2.warwick.ac.uk/academic office/undergrad/finance or www2.warwick.ac.uk/academicoffice/postgrad/finance
Health Centre: ext 24888
International Office: ext 23706 www2.warwick.ac.uk/service/international
Nightline is available to University students tel 024 7641 7668 or ext 22199 or call in to Rootes P-Block 9pm-9am.
Nursery: ext 23389 www2.warwick.ac.uk/service/nursery
Senior Tutor: Stephen Lamb ext 75570
Students’ Union: ext 72824 or email firstname.lastname@example.org or website www.sunion.warwick.ac.uk The Student Union Advice and Welfare can provide a confidential, non-judgemental advice service like a Citizen’s Advice Bureau.
Resources for Mental Health Issues:
If the problem is an acute mental health issue: for an urgent mental health assessment contact the Crisis Intervention Home Treatment Team.
Coventry, Kenilworth and Leamington residents (including campus) phone 0300 200 0011 (open all hours)
Coventry Walk-in and Healthcare Centre
This is a GP-led service available in the heart of Coventry open to registered and unregistered patients, with or without an appointment, between 8am and 10pm. Telephone: 0300 200 0060 For more information, including directions, visit: http://www.cityofcoventrynhshealthcarecentre.nhs.uk/
Accident and Emergency The Accident and Emergency Department of University Hospitals Coventry and Warwickshire is available 24 hours a day for students experiencing an immediate crisis with their mental health. For more information, including directions, visit: http://www.uhcw.nhs.uk/for-patients-and-visitors
Mental Health Help and Advice Line – freephone 0800 616171 available 24 hours. This is a helpline which can advise how to support an individual until an appointment be made for assessment or treatment.
If the problem needs urgent attention: Contact the GP (General Practitioner/ Doctor) who will have facilities to deal with urgent cases and provide an out of hours service.
‘Out of hours’ help: The Samaritans offer a 24/7 confidential listening service: tel:116 123. They can also be emailed at: email@example.com. Website address www.samaritans.org; minicom 08457 90 91 92; or visit a branch to arrange a face-to-face meeting. Samaritans deal with a wide range of concerns and are totally confidential.
Saneline is open from 12noon to 2am daily tel 0845 767 8000 for support and information.
Private counselling: There is the option to arrange counselling privately. Counselling practitioners can be found as advertised or from a directory available from the BACP (British Association for Counselling and Psychotherapy) telephone 0870 443 5252; website www.bacp.co.uk. Counsellors working in private practice will charge a fee which may be negotiable. For Psychologists, website www.bps.org.uk
Counselling via the NHS: Counselling is available through the NHS via your GP. Some GP surgeries (health centres) have counsellors attached to their practice. GPs may refer into the Psychological Therapies Service within local NHS trusts, although waiting lists may be extensive.
On-line Information and website links:
Specific Issue Counselling
There are many agencies which are dedicated to supporting people with specific concerns. Some organisations are national and have local branches; some are specific to areas or communities. (refer to telephone directories or other sources (including health centres) for local information).
Abuse (childhood): national information line 0800 085 3330 (9am-1pm Mon-Fri) which directs people to relevant counselling services in their area www.napac.org.uk
Abuse (sexual) and rape: Coventry Rape and Sexual Abuse Centre 024 7627 7777 www.crasac.org.uk
Alcohol: national alcohol helpline Drinkline 0800 917 8282 (available Tues-Thurs 7am-11pm then Friday 7am through to Mon 11pm). Alcoholics anonymous www.alcoholics-anonymous.org or Alcohol Concern www.alcoholconcern.org.uk
Bereavement: For support with loss and death issues, Cruse is a national organisation with local branches. Tel 0870 167 1677 www.crusebereavementcare.org.uk
Depression: for information and support on depression: www.depressionalliance.org
Drugs: national drugs helpline (available 24/7) 0800 776600
Eating Disorders: for information and support on any issues regarding eating distress: helpline: 01603 621414 www.edauk.com
Phobias: national phobics society 0870 7700 456 http://www.phobics-society.org.uk
Relationships: ‘Relate’ offer a wide range of services for couples, families and individuals, supporting people though all stages of their relationships. The charge is on a sliding scale. Support (and counselling) is offered face to face, by phone or though the website: www.relate.org.uk
Self Harming: For information and support on self-harming www.selfharmalliance.org or www.self-harm.co.uk
UNIVERSITY COUNSELLING SERVICE
Westwood House, Westwood Campus, CV4 8EE
Tel:024 76523761 (23761 internal)