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Registering for Staff Counselling (face-to-face)

Please be aware that there is now a comprehensive service available to all staff through the Employee Assistance Programme (EAP) service, offered through Health Assured. This is designed to 'help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing'.

Please be assured that any appointments with the University Counselling Service (new or ongoing) that are already scheduled in will, of course, be honoured. Indeed, we will hold the service open to new registrations through to the end of June 2019 for those staff who may specifically want to have counselling with the University Counselling Service in July and August.

How the face-to-face counselling service works:

  • Once you’ve registered, call to arrange your appointment (either by phone or in person) and you’ll be offered a one-to-one appointment with one of our team of counselling professionals. In the 50 minute session, you can outline your concerns to the counsellor who will work with you to help you to explore and understand your issues so that you can manage them more effectively.
  • It may be that your counsellor offers you a follow-on appointment where you can meet up with the same counsellor.
  • Some people may benefit from a course of counselling: your counsellor may be able to offer you a series of appointments through July and August.

How can I meet with a counsellor?

  1. Complete and submit the on-line* REGISTRATION FORM any time
  2. Next, use the call-to-book system - telephone (or call in person to Westwood House) at a time that is convenient for you from 8.30am to 5pm (or to 8pm Tuesdays and Thursdays in term time) and speak to the Administrator, who will be able to arrange a suitable date and time for your counselling appointment. Please have details of your availability to hand so you can be sure when you are free. Our phone lines can get quite busy: if we don't pick up, please leave a message so we know you've called and we can call you back.
  3. You will receive an email confirming the details of your appointment and some tips on how to prepare to get them most out of your counselling session. The email will also give you details about the optional pre-counselling consultation sessions, ie the opportunity to speak with a professional counsellor for a brief pre-appointment consultation, within a maximum of 5 days of registering.

After you've registered, you will be emailed details about a pre-counselling brief consultation session that you may choose to attend.

* if you would prefer to register without going on-line, call in to the service and this can be arranged.

NB The University expects line managers to be helpful in negotiating time out to attend appointments.

How long will I have to wait before I am offered an appointment?
  • The Call-to-Book system helps us to streamline our appointment procedures to keep turnaround times to a minimum as it enables us to use any last minute appointment vacancies.
  • To help you estimate your turnaround time (the wait time from when you submit your registration to your appointment) see the clock counter available (right column). For example, the average turnaround time throughout 2017-18 was 15 days, but it could be less. Your wait time may be longer if you have limited availability or specific preferences. The time before your appointment can be used to explore self help resources and prepare to get the most out of your session.
  • The Counselling Service does have some appointments available on Tuesday and Thursday evenings during term times, but these are limited, so your wait time for an appointment may be longer.
  • To help us maximise our efficiency and to keep wait times to a minimum, it is important that all our appointments are used. If you book/confirm an appointment, please ensure you prioritise attending as missed appointments can lead to increased waiting times overall. It is acceptable to negotiate time out of your working day to attend your appointment.
  • If you cancel an appointment, you may be able to re-book, but there may be several weeks' wait before another appointment can be made available.

What if my need feels very urgent?

NB If you are considering registering and are at a time of crisis, you may want to consider alternative support. If you need immediate attention, counselling may not be appropriate for you. For urgent matters, see your GP (medical doctor) or check other resources. For information on what counselling can be useful for, see FAQs.

Please email with any queries, or telephone 02476 523761 during office hours.

To register* for counselling now, click here for an on-line staff counselling registration form

*If access to the internet is not available, it is possible to call in to the Counselling Service or telephone (02476 523761) to register for counselling

NB The same service is used by students of the University. If it feels inappropriate with regard to confidentiality, for example, to use the waiting area, alternative arrangements can be negotiated. Make a note on your registration form or contact the Counselling Service Administrators on 02476 523761, email

You may also like to consider using the Email Counselling Service available to staff.

As well as registering for counselling with the Counselling Service, you may like to consider other resources offered by the Counselling Service such as

You may consider using other sources of help, for example:

  • visit your GP

  • arrange to see a counsellor outside the University ie in private practice (see for list of counsellors)


June 2019: We continue to receive a high volume of calls - your patience is much appreciated. If your call goes to voicemail, please leave a message and we will get back to you.


Turnaround time counter

We are bringing in new staff to help us manage demand so we are able to offer more appointments to more people more quickly.

NB you can also speak to the Administrators about our Early Appointment Opportunity list - we can offer appointments at very short notice.

After you first make contact with the Counselling Service, there is the opportunity to speak with a professional counsellor for a brief pre-appointment consultation, within a maximum of 5 days.

a particularly helpful tool was the option of spacing my appointments out (I had 3 sessions over 6 weeks), which really gave me the space I needed to process and understand the issues I was tackling."