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Carers Policy and Passport

The University’s Carers Leave Policy and Procedure outlines the process and eligibility of employees with caring responsibilities to request paid leave to deal with instances associated with their status as a carer. Find more information about the policy and how to request carers leave in the Carers Policy FAQs . Further information is available on the HR webpages.

For the purposes of this policy, a carer is defined a

a person providing unpaid care to family members, friends, neighbours, or others because of long-term physical or mental health, disability, or age-related problems.

The purpose of carer’s leave is to help people who struggle to balance their working responsibilities with caring commitments by offering them further flexibility to provide care.

Where possible, employees are encouraged to make their line manager or HR Business Partner aware of their status as a carer in order to ensure that any relevant support is put in place. We would recommend that the employee complete the Carers Passport which has been designed to provide a framework to discuss individual circumstances and facilitate a conversation with your line manager or HR Business Partner.


Carers Passport

The Carers Passport has been designed to be a 'live' document, owned by the employee, which should be reviewed periodically and when circumstances change.

A carers passport is essentially a tool to help employees who are carers have a meaningful conversation with their line manager about their caring responsibilities.

The passport:

  • Acts as a record of that conversation and of the flexibility agreed.
  • Supports a conversation between an employee and their manager about the flexibility which would help the employee combine caring and work.
  • Prompts a further conversation, periodically, to check whether circumstances have changed and new flexibility needs to be considered.
  • Acts as a record of absences taken associated with caring responsibilities.
  • Can help to create a supportive culture where employees feel that they can talk about their circumstances in a safe environment and help communicate existing support for carers.


Guidance to Managers

Cares Leave

There is specific guidance on how to process carers leave requests in the Carers Policy FAQs .

Carers Passport

The University aims to create a climate in which employees are confident that they can disclose information, without fear of discrimination or harassment, about the challenges they face in combining caring responsibilities and work. As a manager, your actions and decisions are of great importance in considering any steps which might be taken to assist them in their work. The carers passport is designed to help you do this.

Managers should treat information contained in the carers passport and discussions with individuals about their caring responsibilities in the strictest confidence.


Employers for Carers provide a number of training modules designed to support line managers to ensure they can support working carers. To access EfC log in at using your email address and membership code #EFC1965.

Warwick is a member of Carers UK Business Forum, therefore providing all staff with access to the Employers for Carers (EfC) platform, to access further resources, click here.


You may also be interested in:

ED&I Newsletter

Carers Staff Network

Initiatives - including our booklet The Most Important Things People Want You To Know About Disability & Caring

Policies and Guidelines - including Carer Guidelines


External links

Employers for Carers - Warwick is a member of Carers UK Business Forum, therefore providing all staff with access to the Employers for Carers platform which hosts resources for employers, line managers, and essential guides for working carers

Care Companion - developing at WMS, freely available to all residents in Coventry and Warwickshire, provides personalised information and support for carers

Carers UK

Carers Trust

Carers Trust Heart of England

Gov.UK - Carers